All Collections
Core
Setup, Plans, Payments, Discounts, Apps
275 articles
Core | Why did you guys build PushPress?
Core - What can a member do if they miss a payment and are in Alert Status?Here are the actions your clients can take if they have a late payment.
Core | Cancelled Members - Download a ListView your cancelled subscriptions.
Core | What can I do with PushPress?
Core | Get Started - Shopping List
Core | International Debit for CanadaAdding International Debit for Canada to your Core account.
Core | Landing Pages - OverviewHelp Docs to support use of Landing Pages
Core | Onboarding Overview
Core | Data we can Import
Core | Migration - From Another PlatformA 3 Step Process to Migrate Seamlessly to PushPress.
Core | Migration - Export from WodifyHow to export your member list so you can import it to PushPress
Core | Migration - Export from Zen Planner
Core | Migrate Sub - AccountsBringing families, partners and child to PushPress. Let's learn how to do this seamlessly.
Core | Migrating Appointment SessionsMoving to PushPress and members have appointments credits? Let's be sure to get those on profile for the customers to use.
Core | Canadian Direct Debit Migration
Core | Google Calendar Troubleshooting
Core - Disconnect your Google Calendar
Core | Supported BrowsersAs a general rule, any page behind an Admin or Coach login will work on Google Chrome
Core | Setup - Upload Your LogoUploading your custom logo and setting your main color theme is the easiest way to ensure your business's branding is consistent
Core | Customize Your URL (subdomain)Your URL is the link you and your staff use to log into your system.
Core | Setup - Changing/Updating Your Company NameHow to change the company name that your members and customers see
Core | Invoices - "Auto Close"Auto-Close Open invoices is just setting a date you want the selected invoices to charge.
Core | Setup - Google Calendar + TroubleshootingConnect your Google calendar to sync classes and appointments
Core | Stripe - Bank Connection This is how you get paid!Connect your bank account to Stripe
Core | Setup - Access RolesWho gets access to which parts of the Control Panel for Coaches, Front Desk and Admins
Core | Setup - Apps OverviewOverview of the PushPress App ecosystem
Core | Admin - Can't access accountWhat happens when you cannot access your account (gym owners)
Core | Setup - Update Your PushPress Account Credit Card on FileIf you need to change the Credit Card your monthly PushPress software dues comes from, read this
Core - Set up Sales Tax in PushPress CoreSales tax calculations made easy
Core - Privacy Policy & Terms of UseAdd a Privacy Policy to allow users to understand your policies.
Core | Events - Cancel RegistrationHow to cancel the registration of someone for one of your events.
Core | Calendar - Change Default Public ViewHow to use URL parameters to change your calendar view when embedding on your website.
Core | Schedule DisplayHow your classes and events are displayed on the schedule
Core | Calendar / Class TypesCalendar type allows you to restrict specific class access by membership
Core | Class & Event - LocationsHow to create Physical and Virtual Locations
Core | Class Type - Restrict reservations and Check-insControl which classes members can attend based on their Plan attributes
Core | Create a Class
Core | Class - Attendance Caps and RegistrationSome gyms need to cap attendance for classes. Find out how to set that up correctly here.
Core | Editing a ClassEditing a class
Core | Delete a ClassHow to delete an entire recurring class series from your calendar.
Core | Members - Add to a class via Control PanelRegister or check-in a member via the Control Panel
Core | Classes - Who signed up?Find out who has reserved a class
Core | Creating a CourseHow to create a series of classes with start and end date, aka 'Course'
Core | Create an EventHow to create an event
Core | Creating a Team EventCreate a Team Event, sell it to members and non-members
Core | Create Event DiscountsSometimes you might want to offer your members a discount for an event you are doing.
Core | Events - Sell Registration or Share LinkFind the link to get your event seen
Core | WaitlistHere is a breakdown of what waitlisting does, how it works, and how your members will use it in the member app.
Core | Plans - Create a ChallengeChallenges can be created and purchased through PushPress.
Core | Plans - Editing PlansSo, you want to edit a plan that is already created...and may already have members? Here's what you can do.
Core | Landing Pages - Credit Card or ACHMember choice - Credit Card or ACH
Core | Plans - Landing Page Leverage*Here at PushPress, we love our Landing Pages.
Quick, friction free sign ups from FREE trials to Paid Memberships
Core | Set up - Sign Up and Reserve a Spot in Class, RedirectWhen selling a plan online, you may want to redirect a member to schedule a class
Core | Plan - Summer Camp Set upSetting up, selling, and managing summer camp
Core | Members - Sub-accounts (adding families or couples)Sub-accounts are used to link parents, children, or couples together to share billing information
Core | Landing Pages - The New Member ExperienceHere's what the experience will be for a new member at your gym
Core - Upgrade/Downgrade Member planUpgrading or Downgrading a members plan can be done in a few steps.
Core | Plans - Free or Paid Trial
Core | Plan CategoriesCreate plan categories to keep more organization to your plans
Core | Plans - SetupGeneral overview on best practices for Plan setup
Core | Plans & Events - Connect to Website
Core | Plans - 4 Week and Bi-Weekly Billing Cycles + ImplementationNo more monthly memberships? Here is how you set up different billing cycles in PushPress Core.
Core | Plans - Pre-Sale or Session Start DateSell a Plan with a specific start date
Core | Plans - ProrateProrating a member's plan to charge for part of the month
Core | Plan - StatusWhat each Plan Status means
Core | Plan - CancellationHow To Cancel a Member's Plan
Core | Drop-ins - Best PracticesBest Practice for Drop-ins
Core | Plans - Pause MembershipHow to pause member's plan
Core | Delete a PlanHow to delete a plan
Core | Plans - Adjust Billing DateEdit the billing date on a member's plan
Core | Plans - Change Billing MethodYou can change the payment type for any recurring plan from cash to card at anytime before the next bill date
Core | Plans - Adding a DiscountSet up discounts in your Plans
Core | Plans - Stacking DiscountsYou can only apply one discount per plan. Here's a workaround for how to stack more than one.
Core | Discounts - Family PlansBest practice for using discounts to modify the rate for family plans
Core | Discounts - Creating a One-Time DiscountLimit how many times a discount can be used for a plan
Core | Plans - One-time discount for subscriptionsHow to add a single use discount for any flat amount.
Core | Plans - Gift a MembershipHow to sell a Membership as a Gift
Core | Plans - Check-In RestrictionsWhen do restricted plan counts reset?
Core | Plans - Yearly Fee Gym MaintenanceYearly Charge for Maintenance
Core | Plans - Monthly Recurring Plan OptionsTypical month to month membership class, CrossFit, GPP, Yoga, Barbell Club, Strength & Conditioning can all fall under this setup
Core | Punchcard PlansHow to create a Pay as You Go type plan.
Core | Plans - Setup and Sell Hybrid Memberships (Membership + PT)If you sell hybrid memberships, here is how to set them up.
Core | Plans - Roll Out a Price IncreaseIts time to raise your rates. Now what?
Core | Plans - On-ramp, Fundamentals, Foundations, etc.Plan to sell for small groups to get them ready for main class.
Core | Plans - Free Class or Fitness AssessmentIf you have free class or appointment to get prospects in the door, here is the recommended way to set that up.
Core | Creating a Hold FeeYou may want to charge someone a monthly fee while their membership is on hold, here is how to do that.
Core | Plans - Punchcard Adding/Removing PunchesAdjust the amount of punches on a Punchcard plan
Core | Plan - Summer Camp Set upSetting up, selling, and managing summer camp
Core | Plans - Bootcamp or Short courseSet up a Course that begins and ends on predetermined dates
Core | Plans - Sell onlineThe following articles discuss how to find the landing page links and the second one discusses how to embed them into your site.
Core - Embedding Landing PagesiFrame a Plan Landing Page or your schedule in your website
Core | What is the new member experience? (Member Journey)Here's what the experience will be for a new member at your gym
Core | Staff - Assigning Members and LeadsHow to assign a member or lead to one of your staff
Core | Lead - Referred byFind where the lead was generated from
Core | Members - Sub-account TroubleshootingCommon issues and questions about sub-accounts
Core | Staff - Promote from MemberChange the access permissions of a member to Staff
Core | Check in - Coach Check-in Options
Core | Members - Assigning Sub Accounts + Member App AccessExplains how to setup a sub account for MP Access.
Core | Members - Add a New Member + Add a PlanThere are multiple way to add members into your system. Here's a breakdown of the different methods
Core | Member - Logins
Core | Members - PasswordsMembers will use their password to log into the Member App and can authenticate for purchases in the Store App set to Kiosk mode
Core | Staff - Changing PasswordHow to change or update a staff member's password
Core | Add a Staff Member
Core - Adding Control Panel access to staff membersDisable Control Panel access for Coaches
Core | Staff - RemoveHow to remove Staff access for a coach or staff member
Core | Members - Check-In History
Core | Members - Check InsCheck in Your Members to Make Decisions for your Business
Core | Leads - Auto - Assigning To A CoachHow to generate a Lead Generation Landing Page for each coach.
Core | Leads - Merge Fields and How to Use ThemUsing the Redirect URL to pass data
Core | Members - Merge MemberWhen you have duplicate accounts, you should probably merge them.
Core | Lead - Adding a Credit CardAdding a credit card to a lead
Core | Profile HeadshotsHow Members/Admins/Staff can add a headshot
Core | Member - StatusDetailed rules on how Lead, Member, Ex-Member and Non-Member status are assigned to people
Core | Members - SearchHow to search for a specific member
Core | Attendance - Check-in CountKeep tabs and find out how many check-ins each member has
Core - Test emails
Core - Testing Lead Capture Form
Core - System emailsHere is the list of Automatic system emails and what action triggers each email along with who the email is sent to.
Core | Email or Text MembersOptions for how to Email or Text members
Core | Email 'Reply to" AddressWho does the 'Reply To' email get sent to
Core | Lead NotificationsWho gets email notifications anytime a lead is generated
Core | Edit system automated emails
Core | Emails - Enable/Disable SystemNow you can choose which auto generated system emails are sent out to members and staff.
Core | Creating Email Filters (Gmail)Create the proper filters for keeping your PushPress emails organized.
Core | Notify members - Cancel a class
Core | Email - StatusWhat it means when an email status shows "Unsent"
Core | Emails - AutomaticFind out what automatic emails get sent to who
Core | HTML EmailsHow to use basic HTML markup to enhance your customer emails
Core - See Your Cash TransactionsLook up the total of your cash transactions over a period of time.
Core - Canada ACSS on Landing PageUsing Direct Debit from a landing page
Core | Stripe - Bank Account ChangeHow to change the bank account your member payments from PushPress go into.
Core | Australia Direct DebitDirect Debit allows you to capture a member's banking information for direct debit.
Core | Member Alert - Managing The Extra Invoices CreatedWith the shift from adding plan Subscriptions to Invoices, there might be some data clean up that needs to be done
Core | ACH - Payment FailuresWhat happens when an ACH payment is returned as failed?
Core | International Debit for Europe (SEPA)Adding International Debit to your Core account.
Core | ACH - Update Bank AccountIf a member's bank information changes, or they wish to just switch to use a different bank.
Core | Split PaymentsHow to set up a class/event with a split payment
Core | Why Am I Not Receiving Deposits?If you have not received deposits according to your regular schedule, use the steps below to get that fixed.
Core | ACH - How To EnableACH is an alternative payment method the can be used in place of credit cards. This involves direct debits from a customer's bank account.
Core | Payments - Charge FailedEvery now and again a Credit Card will get declined. Here is what to do.
Core | ACH - Cost, Fees and Benefits
Core | Payments - Recording FutureYou may have someone who wants to pay for their membership for the next few months
Core | ACH - Process a RefundBecause ACH transactions are not instant, there is a delay in the ability to process a refund.
Core | Payments - Collecting OverdueHow to get collect payments that are overdue
Core | Failed PaymentsWhen an invoice or transaction fails, system actions and alerts are triggered. This is what happens.
Core | ACH Migration ModeHow to bulk request ACH bank info from leads, non-members, and members all at one time.
Core | Payments - InvoicingWhat it is, what has changed, and why invoicing in the first place?
Core | ACH - Verify Bank AccountsEasily allow your customers to verify their bank account as part of the sign up process
Core - Credit Cards Payment Options | Processing Fees
Core | Stripe Payment Processor = BestReasons why Stripe is currently the only Merchant Processor we integrate with
Core | Credit Cards - Re-activate Old / PreviousSometimes a member wants to use an old card on file. Here's how to switch the card on file with a previously used credit card
Core | Stripe - Transfers (How soon will I get my money?)How long will it take to get your Stripe transfers
Core | Credit Card - Process a RefundYou can issue a full or partial refund for any credit card transaction in the Control Panel.
Core | Can I use my own credit card processor?
Core | ACH - Start GuideACH payments made easy.
Core | Classes and Events - SetupGeneral overview on how to set up classes and events
Core | Find active paying membersWith a few button clicks you can find your active paying members
Core | Credit Card - Updating or AddingMultiple options depending on if you want them to do it remotely or you have them in person with the card
Core | Stripe - Can I link two accounts to PushPress?You may have different revenue streams that you want to go to different Stripe accounts
Core | V2 Appointments System OverviewHere is an Overview of Appointments
Core | V2 Appointment Types - Details, Staff, Availability & NotificationsThe new Appointment system can create multiple appointment types with different default availability and staff members.
Core | V2 Appointments Landing Pages - Link to Website & Free First AppointmentThe steps below will guide you to the links needed to be able to offer appointment purchase and sing up on your website.
Core | V2 Appointments - PayrollHow to track your staff payroll for appointments using the Appointment system.
Core | V2 Appointments - Creating and using PackagesLet's take a look at how to create a sell appointment packages.
Core | V2 Appointments - Buy Credits and Book Appointment For clientPurchase and book appointment or just add a package
Core | V2 Appointments - View CalendarQuick look at different views you can select from on the appointment calendar for staff
Core | V2 Appointments - Book Appointment with Landing PagesSell Appointments online with Landing pages.
Core | V2 Appointments - View Member Appointment HistoryHere is how you can view a full history of appointments sold, booked, and attended for a member.
Core | V2 Appointments - Staff Hours & AvailabilitySet times where your coaches can take appointments
Core | Appointments - Managing CreditsManage Appointment credits
Core | Appointments - Small Group SetupUse Appointments to schedule small group classes that don't have a consistent schedule
Core | V2 Appointments - Recurring SessionsSee a client each week or want to book multiple appointments at once? Let's go!
Member App | Social Feed SettingsYour community feed right inside of the member app!
Member App | Minimum Supported DeviceFor proper functionality it is required that you use a device that is able to be updated to the minimum software version for iOS or Android
Member App | How to Find and Submit the DiagnosticsIf you are having issues with your member app, here is how to find and send the PushPress team the diagnostics from your device.
Core | Add or Remove Plans to Member AppThis article will help you restrict which membership plans are available for members to see in their member app.
Members App | Overview + SetupiOS and Android app to help members manage their gym account
Member App | Check-inHow members can use the member app to check themselves into class
Member App | OverviewGive your members the control to reserve classes, update their profile information, purchase new punchcards, and more.
Member App FAQsFind answers to commonly asked questions about the Member App & Branded App
Member App | ReleasesRelease schedule for Member App and Branded Member App
Core | Check-Ins - Override from the DashboardOccasionally, you may have a class that hits the attendance cap, but want to add another member to the class. Here's how to do that
Core | Pay Multiple Staff Members For The Same ClassOn occasion, you might need to pay multiple staff members for the same class. Here is how to ensure each coach gets paid correctly.
Core | Payroll ActivationHow to turn on the Payroll feature to keep track of all pay types for staff
Core | Setting up staff pay ratesHow to set your pay structure for Classes, Appointments and Assigned Clients for each staff member
Core | Staff Check-In PayAdd additional pay to class rates - maxing out class attendance, needing incentives or giving more than a high five,
Core | Managing PayrollConceptually how this all works, and how to pay staff
Core | Payroll Report Setup (Legacy)How to set up Payroll so reporting is accurate
Core | Store App- SetupDownload, Pair & Equipment
Core | Store Kiosk - Coach or Kiosk Mode
Core | Store App - DiscountsHow to apply discounts on products in the Store App
Core | Coach Mode - Checkout OptionsWhen coaches want to make a purchase, they have 3 options for checking out.
Core | Kiosk Mode - Guided Access and idiot-proofing
Core | Store App - Searching and charging members
Core | Store App - Brand ColorsMatch the color of all your PushPress apps to your gym
Core | Store App - PasswordsPassword usage in Kiosk Mode and Coaches Mode, and how to set it up.
Core | Store App - Applying Discounts
Core | Store App - Kiosk Mode + Auto Close on the 1st of the Month"Add to Cart" or in PushPress "add to account"
Core | Product - Apply DiscountDiscounts can be applied to products when you add the charge to someones account.
Core | Products - "Over Cost" DiscountsLearn how to use "over cost" discounts to sell products to your staff
Core | Product - Pre-OrdersHigh level explanation on how to use and benefits of the Pre-Order system
Core | Store App - Adding Products
Core | Product - Charge a GuestCharge a walk-in for a product
Core | Store - Create a Product
Core | Products - Charge a Member for ProductHow to charge a member for a Product
Core | Store - Delete a ProductDelete a Product
Core | Products - T-shirt sizesAdd product options to each product
Store App | OverviewHere is an overview of the Store App
Core | Late Cancel / No Show ChargeCreate a charge for members who late cancel or no show.
Core | Reports - Pro MetricsLet's dig in to the information you will find on the different tabs of the Pro Metrics report.
Core | Reports - Two Brain BusinessAll the data you'll need to track your business metrics
Core | Reports - Best report for bookkeeperAn overview of the best reports for monthly accounting
Core | Reports - Metric CalculationsWant to learn what your numbers mean? Here is what goes into how we calculate the Metric Report data
Core | Reports - Payroll (Legacy) OverviewCalculate how much to pay your staff
Core | Reports - DepositsUse this report to see upcoming and past deposits made into your account from Stripe
Core | BirthdaysFind out who's Birthday is coming up.
Core | Report - Product SalesHow to read the product sales report
Core | Reports - TransactionsHow to read the transaction report
Core | Reports - Membership ChurnThe Membership Churn Report uses Machine Learning to show users who are likely to cancel their membership.
Core - Engagement ReportThis report operates as a dashboard where you can get an overview of how check-ins and cancellations are performing for classes and members.
Core | Documents - Insert Members Name (or other variables)Customize the Document with personal variables
Core | Documents - Setting up a Par-QHow to include your Par-Q inside of a digital document
Core | Documents - List of All Signed & Not SignedSee Members Signed and Unsigned
Bulk Re-Request to be Signed
Core | Document - Manually Email Request Link to SignMembers get an email automatically, but just incase you want to resend it
Core | Digital Documents OverviewOverview on how to set up documents to sign. Including Waivers, Policies, Rental agreements and Contracts
Core | Documents - Waiver SetupInstructions on setting up a Waiver to be signed by all members
Core | Documents - Membership ContractsInstructions on setting up and attaching a Contract to a Plan or Discount
Core | Documents - Waivers for KidsA couple of methods for child specific legal documents
Core | Document - Add CheckboxesSlow the Scroll - Show verifiable intent by requiring the member to check a box for acknowledgement
Core | Screens App - TroubleshootingHow to download, delete and find app version number
Core | Screens App - SettingsAdjust settings for your screens app on FireStick
Core | Screens App - OverviewHow to properly use the app and concepts around how the app works effectively as a TV display of workouts and your class reservations
Core | PushPress Screen Specs (workouts)Defines the breakpoint and font size protocol for PushPress Workout Screen
Core | Screens App - ConnectWhere to download and step by step on how to pair with your account to get your classes and workouts feed on your TV
Core | Screens - TV Hardware (Amazon Fire TV or Stick)
Core | Screens - Display SugarWODDid you know our SugarWOD integration automagically pulls in SugarWOD Tracks and displays them on the Screens App? Here's how
Core | Screens - How to control with remote
Core | Workout Tracking with Results
Core | Beyond the Whiteboard
Core | Distributing Track Workouts
Core | Track OverviewA tool to organize and distribute your daily workouts
Core | SugarWOD IntegrationHow to enable SugarWOD and what it does
Core | SlackThe Slack integration pushes real-time notifications from PushPress.
Core | Track Definitions
Core | AcuityHow to enable Acuity and what it does
Core | MailchimpHow to connect your PushPress account to Mailchimp
Core | Integration - orttoSet-up, 6 example scenarios, data we send and lead page data capture
Core | Pro Coach PluginUse the Pro Coach Plugin to control how you pay your staff, based on % of client revenue.
Core | HSN Nutrition ReportThe HSN App was developed to give you insights into your nutrition program backed by data.
Core | Google AnalyticsAdd your analytics tracking ID to monitor traffic on key sections of your PushPress system and PushPress site.
Core | APIPushPress API
Core | Workout Tracking Gotchas
Core | Zapier - Data, Pairing & Triggers
Core - How to connect PushPress to Zapier and other 3rd party applications
Core | Branded App - App Store Connect TermsInstructions on where to find updated Apple Terms to sign
Core | Branded App - Background Image
Core | Branded App - App TransferInfo we need to initiate your iOS App Transfer
Core | Branded App - PricingPrice for Single and Multi-Location options
Core | Branded App - Apple Developer AccountHow to create and Apple Developer account and DUNS number for your Branded App
Core | Employee Reimbursement Invoices
Core | Facebook - Busting the Cache
Core | Staff Support & TrainingHaving educated Coaches and staff is vital to success and we are here to provide support.
Core | Create Gift Certificates to SellCreating a gift card, or gift certificate is a great way for friends and family to purchase for their friends fitness journey. Here's how
Core | Passing URL parameters INTO a Plan Landing Page or Lead Capture FormExample of how to pre-populate name, email, phone etc on a Landing Page
Core - How to get your 1099-K from StripeLog into your Stripe dashboard to download your 1099-K for taxes
Core | Consistency Awards Notifications
Core | Using a Bar Code ScannerAn alternate to using the check-in app is a USB bar code scanner connected to a computer
Staff App | OverviewWhat can you do from the new PushPress Staff App from it's two modes
Staff App | Check-in Kiosk ModeStaff App allows you to use kiosk mode on a tablet to check members into their classes
Staff App | Manage CoachesStaff App allows you to change coaches and add assistant coaches directly from the app.
Staff App | How to Check a Member Into a Class/Open GymYou can check in members who have a reservation, add to a class without a reservation, and check in from the home screen.
Staff App | Chat FunctionThe Staff App chat function is an all in one communication solution for your staff.