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Core
Core
Setup, Plans, Payments, Discounts, Apps
+4
298 articles in this collection
Written by
Barry Pepper,
Dave Yandel,
Connor Green
and 4 others
Core | Why did you guys build PushPress?
Written by
Barry Pepper
Updated over a week ago
Core - What can a member do if they miss a payment and are in Alert Status?
Here are the actions your clients can take if they have a late payment.
Written by
Connor Green
Updated over a week ago
Core | Cancelled Members - Download a List
View your cancelled subscriptions.
Written by
Connor Green
Updated over a week ago
Core | What can I do with PushPress?
Written by
Barry Pepper
Updated over a week ago
Core | Get Started - Shopping List
Written by
Barry Pepper
Updated over a week ago
Core | Landing Pages - Overview
Help Docs to support use of Landing Pages (2022)
Written by
Jessica Hamel
Updated over a week ago
Migration
Core | Migration Best Practices
Written by
Barry Pepper
Updated over a week ago
Core | Data we can Import
Written by
Barry Pepper
Updated over a week ago
Core | Migration - Exporting Member Data
Exporting member data
Written by
Barry Pepper
Updated over a week ago
Core | Migration - From Another Platform
A 3 Step Process to Migrate Seamlessly to PushPress.
Written by
Jessica Hamel
Updated over a week ago
Core | Migration - Export from MindBody
Written by
Barry Pepper
Updated over a week ago
Core | Migration - Export from Pike 13
Written by
Barry Pepper
Updated over a week ago
Core | Migration - Export from Wodify
How to export your member list so you can import it to PushPress
Written by
Barry Pepper
Updated over a week ago
Core | Migration - Export from Zen Planner
Written by
Barry Pepper
Updated over a week ago
Core | Migration - Fixing Broken CSV Downloads
Sometimes bad characters trip things up with CSV downloads. Here's how to fix them.
Written by
Barry Pepper
Updated over a week ago
Core | Migration - Import your Members
Written by
Barry Pepper
Updated over a week ago
Core | Migration - Add a pre-paid member
Written by
Barry Pepper
Updated over a week ago
Setup
Core | Google Calendar Troubleshooting
Written by
Barry Pepper
Updated over a week ago
Core - Disconnect your Google Calendar
Written by
Barry Pepper
Updated over a week ago
Core | Supported Browsers
As a general rule, any page behind an Admin or Coach login will work on Google Chrome
Written by
Barry Pepper
Updated over a week ago
Core | Setup - Upload Your Logo
Uploading your custom logo and setting your main color theme is the easiest way to ensure your business's branding is consistent
Written by
Rudy Trevino
Updated over a week ago
Core | Customize Your URL (subdomain)
Your URL is the link you and your staff use to log into your system.
Written by
Rudy Trevino
Updated over a week ago
Core | Setup - Changing/Updating Your Company Name
How to change the company name that your members and customers see
Written by
Barry Pepper
Updated over a week ago
Core | Setup - Tax Rate + Adding Tax
Adding Tax to Products and Plans
Written by
Barry Pepper
Updated over a week ago
Core | Setup - Lead Capture Overview
Written by
Barry Pepper
Updated over a week ago
Core | Invoices - "Auto Close"
Auto-Close Open invoices is just setting a date you want the selected invoices to charge.
Written by
Rudy Trevino
Updated over a week ago
Core | Setup - Google Calendar + Troubleshooting
Connect your Google calendar to sync classes and appointments
Written by
Barry Pepper
Updated over a week ago
Core | Stripe - Bank Connection
Connect your bank account to Stripe
Written by
Barry Pepper
Updated over a week ago
Core | Setup - Access Roles
Who gets access to which parts of the Control Panel for Coaches, Front Desk and Admins
Written by
Matthew Forster
Updated over a week ago
Core | Setup - Policies
Where to find your policies
Written by
Barry Pepper
Updated over a week ago
Core | Setup - Apps Overview
Overview of the PushPress App ecosystem
Written by
Barry Pepper
Updated over a week ago
Core | Admin - Can't access account
What happens when you cannot access your account (gym owners)
Written by
Barry Pepper
Updated over a week ago
Core | Setup - Update Your PushPress Account Credit Card on File
If you need to change the Credit Card your monthly PushPress software dues comes from, read this
Written by
Barry Pepper
Updated over a week ago
Calendar, Classes, Class Types & Events
Core | Events - Cancel Registration
How to cancel the registration of someone for one of your events.
Written by
Connor Green
Updated over a week ago
Core | Calendar - Change Default Public View
How to use URL parameters to change your calendar view when embedding on your website.
Written by
Barry Pepper
Updated over a week ago
Core | Schedule Display
How your classes and events are displayed on the schedule
Written by
Barry Pepper
Updated over a week ago
Core | Calendar / Class Types
Calendar type allows you to restrict specific class access by membership
Written by
Barry Pepper
Updated over a week ago
Core | Class & Event - Locations
How to create Physical and Virtual Locations
Written by
Barry Pepper
Updated over a week ago
Core | Class Type - Restrict reservations and Check-ins
Control which classes members can attend based on their Plan attributes
Written by
Barry Pepper
Updated over a week ago
Core | Create a Class
Written by
Barry Pepper
Updated over a week ago
Core | Class - Attendance Caps and Registration
Some gyms need to cap attendance for classes. Find out how to set that up correctly here.
Written by
Barry Pepper
Updated over a week ago
Core | Class - Free
Use this option if you offer a free class that does not count against a member's check-ins.
Written by
Barry Pepper
Updated over a week ago
Core | Editing a Class
Editing a class
Written by
Barry Pepper
Updated over a week ago
Core | Delete a Class
How to delete an entire recurring class series from your calendar.
Written by
Barry Pepper
Updated over a week ago
Core | Members - Add to a class via Control Panel
Register or check-in a member via the Control Panel
Written by
Barry Pepper
Updated over a week ago
Core | Classes - Who signed up?
Find out who has reserved a class
Written by
Barry Pepper
Updated over a week ago
Core | Creating a Course
How to create a series of classes with start and end date, aka 'Course'
Written by
Barry Pepper
Updated over a week ago
Core | Create an Event
How to create an event
Written by
Barry Pepper
Updated over a week ago
Core | Creating a Team Event
Create a Team Event, sell it to members and non-members
Written by
Barry Pepper
Updated over a week ago
Core | Create Event Discounts
Sometimes you might want to offer your members a discount for an event you are doing.
Written by
Barry Pepper
Updated over a week ago
Core | Events - Sell Registration or Share Link
Find the link to get your event seen
Written by
Barry Pepper
Updated over a week ago
Core | Waitlist
Here is a breakdown of what waitlisting does, how it works, and how your members will use it in the member app.
Written by
Barry Pepper
Updated over a week ago
Plans - Create, Sell & Discount
Core | Landing Pages - Credit Card or ACH
Member choice - Credit Card or ACH
Written by
Jessica Hamel
Updated over a week ago
Core | Plans - Landing Page Leverage
Here at PushPress, we love our Landing Pages. Quick, friction free sign ups from FREE trials to Paid Memberships
Written by
Jessica Hamel
Updated over a week ago
Core | Set up - Sign Up and Reserve a Spot in Class, Redirect (2022)
When selling a plan online, you may want to redirect a member to schedule a class
Written by
Jessica Hamel
Updated over a week ago
Core | Plans - Landing Page Leverage
Use your Landing Pages
Written by
Jessica Hamel
Updated over a week ago
Core | Plan - Summer Camp Set up (2022)
Setting up, selling, and managing summer camp
Written by
Jessica Hamel
Updated over a week ago
Core | Plans - Editing Plans
So, you want to edit a plan that is already created...and may already have members? Here's what you can do.
Written by
Jessica Hamel
Updated over a week ago
Core | Members - Sub-accounts (adding families or couples) (2022)
Sub-accounts are used to link parents, children, or couples together to share billing information
Written by
Jessica Hamel
Updated over a week ago
Core | Landing Pages - The New Member Experience
Here's what the experience will be for a new member at your gym
Written by
Jessica Hamel
Updated over a week ago
Core | Plans - Create a Challenge
Challenges can be created and purchased through PushPress.
Written by
Jessica Hamel
Updated over a week ago
Core | Plan Categories
Create plan categories to keep more organization to your plans
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Setup
General overview on best practices for Plan setup
Written by
Barry Pepper
Updated over a week ago
Core | Plans & Events - Connect to Website
Written by
Barry Pepper
Updated over a week ago
Core | Plans - 4 Week and Bi-Weekly Billing Cycles + Implementation
No more monthly memberships? Here is how you set up different billing cycles in PushPress Core.
Written by
Jessica Hamel
Updated over a week ago
Core | Plans - Pre-Sale or Session Start Date
Sell a Plan with a specific start date
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Prorate
Prorating a member's plan to charge for part of the month
Written by
Barry Pepper
Updated over a week ago
Core | Plan - Status
What each Plan Status means
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Reserve a Class at Sign-Up
Sign up
Written by
Barry Pepper
Updated over a week ago
Core | Plan - Cancellation
How To Cancel a Member's Plan
Written by
Barry Pepper
Updated over a week ago
Core | Drop-ins - Best Practices
Best Practice for Drop-ins
Written by
Jessica Hamel
Updated over a week ago
Core | Plans - Drop-in, Single Class
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Pause Membership
How to pause member's plan
Written by
Barry Pepper
Updated over a week ago
Core | Delete a Plan
How to delete a plan
Written by
Barry Pepper
Updated over a week ago
Core | Cancelling an Overdue Subscription
Sometimes you might want to cancel a subscription after their billing period. This is how you reconcile payment without charging
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Adjust Billing Date
Edit the billing date on a member's plan
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Change Billing Method
You can change the payment type for any recurring plan from cash to card at anytime before the next bill date
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Adding a Discount
Set up discounts in your Plans
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Stacking Discounts
You can only apply one discount per plan. Here's a workaround for how to stack more than one.
Written by
Barry Pepper
Updated over a week ago
Core | Discounts - Family Plans
Best practice for using discounts to modify the rate for family plans
Written by
Barry Pepper
Updated over a week ago
Core | Discounts - Creating a One-Time Discount
Limit how many times a discount can be used for a plan
Written by
Barry Pepper
Updated over a week ago
Core | Plans - One-time discount for subscriptions
How to add a single use discount for any flat amount.
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Gift a Membership
How to sell a Membership as a Gift
Written by
Barry Pepper
Updated over a week ago
Core | Cancelling a Punchcard
Adjust the punchcard to 0
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Check-In Restrictions
When do restricted plan counts reset?
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Yearly Fee Gym Maintenance
Yearly Charge for Maintenance
Written by
Jessica Hamel
Updated over a week ago
Core | Plans - Monthly Recurring Plan Options
Typical month to month membership class, CrossFit, GPP, Yoga, Barbell Club, Strength & Conditioning can all fall under this setup
Written by
Barry Pepper
Updated over a week ago
Core | Punchcard Plans
How to setup a Pay as You Go type plan.
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Setup and Sell Hybrid Memberships (Membership + PT)
If you sell hybrid memberships, here is how to set them up.
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Roll Out a Price Increase
Its time to raise your rates. Now what?
Written by
Barry Pepper
Updated over a week ago
Core | Plans - On-ramp, Fundamentals, Foundations, etc.
Plan to sell for small groups to get them ready for main class.
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Free Class or Fitness Assessment
If you have free class or appointment to get prospects in the door, here is the recommended way to set that up.
Written by
Barry Pepper
Updated over a week ago
Core | Creating a Hold Fee
You may want to charge someone a monthly fee while their membership is on hold, here is how to do that.
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Punchcard Adding/Removing Punches
Adjust the amount of punches on a Punchcard plan
Written by
Barry Pepper
Updated over a week ago
Core | Plan - Summer Camp Set up
Setting up, selling, and managing summer camp
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Bootcamp or Short course
Set up a Course that begins and ends on predetermined dates
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Sell online
The following articles discuss how to find the landing page links and the second one discusses how to embed them into your site.
Written by
Barry Pepper
Updated over a week ago
Core | Plans - Landing Page to Sell a Plan Online
Use landing pages to link to your plans
Written by
Barry Pepper
Updated over a week ago
Core - Embedding Landing Pages
iFrame a Plan Landing Page or your schedule in your website
Written by
Barry Pepper
Updated over a week ago
People
Core | What is the new member experience?
Here's what the experience will be for a new member at your gym
Written by
Barry Pepper
Updated over a week ago
Core | Staff - Assigning Members and Leads
How to assign a member or lead to one of your staff
Written by
Barry Pepper
Updated over a week ago
Core | Lead - Referred by
Find where the lead was generated from
Written by
Barry Pepper
Updated over a week ago
Core | Members - Punchcard Check-In Self Track,
How many times a member has checked in
Written by
Barry Pepper
Updated over a week ago
Core | Members - Sub-account Troubleshooting
Common issues and questions about sub-accounts
Written by
Barry Pepper
Updated over a week ago
Core | Staff - Promote from Member
Change the access permissions of a member to Staff
Written by
Barry Pepper
Updated over a week ago
Core | Check in - Coach Check-in Options
Written by
Barry Pepper
Updated over a week ago
Core | Members - Assigning Sub Accounts + Member App Access
Explains how to setup a sub account for MP Access.
Written by
Barry Pepper
Updated over a week ago
Core | Members - Add a New Member + Add a Plan
There are multiple way to add members into your system. Here's a breakdown of the different methods
Written by
Barry Pepper
Updated over a week ago
Core | Member - Logins
Written by
Barry Pepper
Updated over a week ago
Core | Members - Passwords
Members will use their password to log into the Member App and can authenticate for purchases in the Store App set to Kiosk mode
Written by
Barry Pepper
Updated over a week ago
Core | Staff - Changing Password
How to change or update a staff member's password
Written by
Barry Pepper
Updated over a week ago
Core | Members - Sub-accounts (adding families or couples)
Sub-accounts are used to link parents, children, or couples together to share billing information
Written by
Barry Pepper
Updated over a week ago
Core | Members - Self Check-in
You have a few options to allow coaches or members to check themselves in
Written by
Barry Pepper
Updated over a week ago
Core | Add a Staff Member
Written by
Barry Pepper
Updated over a week ago
Core | Staff - Remove
How to remove Staff access for a coach or staff member
Written by
Barry Pepper
Updated over a week ago
Core - Adding Control Panel access to staff members
Disable Control Panel access for Coaches
Written by
Barry Pepper
Updated over a week ago
Core | Members - Check-In History
Written by
Jessica Hamel
Updated over a week ago
Core | Members - Check Ins
Check in Your Members to Make Decisions for your Business
Written by
Jessica Hamel
Updated over a week ago
Core | Leads - Auto - Assigning To A Coach
How to generate a Lead Generation Landing Page for each coach.
Written by
Barry Pepper
Updated over a week ago
Core | Leads - Merge Fields and How to Use Them
Using the Redirect URL to pass data
Written by
Barry Pepper
Updated over a week ago
Core | Members - Merge Member
When you have duplicate accounts, you should probably merge them.
Written by
Barry Pepper
Updated over a week ago
Core | Lead - Adding a Credit Card
Adding a credit card to a lead
Written by
Barry Pepper
Updated over a week ago
Core | Profile Headshots
How Members/Admins/Staff can add a headshot
Written by
Barry Pepper
Updated over a week ago
Core | Member - Status
Detailed rules on how Lead, Member, Ex-Member and Non-Member status are assigned to people
Written by
Barry Pepper
Updated over a week ago
Core | Members - Search
How to search for a specific member
Written by
Barry Pepper
Updated over a week ago
Core | Attendance - Check-in Count
Keep tabs and find out how many check-ins each member has
Written by
Barry Pepper
Updated over a week ago
Communications
Core - Test emails
Written by
Barry Pepper
Updated over a week ago
Core - Testing Lead Capture Form
Written by
Barry Pepper
Updated over a week ago
Core - Download the Check-in App
Written by
Barry Pepper
Updated over a week ago
Core - System emails
Here is the list of Automatic system emails and what action triggers each email along with who the email is sent to.
Written by
Barry Pepper
Updated over a week ago
Core | Email or Text Members
Options for how to Email or Text members
Written by
Barry Pepper
Updated over a week ago
Core | Email 'Reply to" Address
Who does the 'Reply To' email get sent to
Written by
Barry Pepper
Updated over a week ago
Core | Lead Notifications
Who gets email notifications anytime a lead is generated
Written by
Barry Pepper
Updated over a week ago
Core | Edit system automated emails
Written by
Barry Pepper
Updated over a week ago
Core | Emails - Enable/Disable System
Now you can choose which auto generated system emails are sent out to members and staff.
Written by
Barry Pepper
Updated over a week ago
Core | Creating Email Filters (Gmail)
Create the proper filters for keeping your PushPress emails organized.
Written by
Barry Pepper
Updated over a week ago
Core | Notify members - Cancel a class
Written by
Barry Pepper
Updated over a week ago
Core | Email - Status
What it means when an email status shows "Unsent"
Written by
Barry Pepper
Updated over a week ago
Core | Emails - Automatic
Find out what automatic emails get sent to who
Written by
Barry Pepper
Updated over a week ago
Core | HTML Emails
How to use basic HTML markup to enhance your customer emails
Written by
Barry Pepper
Updated over a week ago
Payments
Core - See Your Cash Transactions
Look up the total of your cash transactions over a period of time.
Written by
Connor Green
Updated over a week ago
Core | Stripe - Bank Account Change
How to change the bank account your member payments from PushPress go into.
Written by
Barry Pepper
Updated over a week ago
Core | Member Alert - Managing The Extra Invoices Created
With the shift from adding plan Subscriptions to Invoices, there might be some data clean up that needs to be done
Written by
Barry Pepper
Updated over a week ago
Core | ACH - Payment Failures
What happens when an ACH payment is returned as failed?
Written by
Barry Pepper
Updated over a week ago
Core | ACH - Update Bank Account
If a member's bank information changes, or they wish to just switch to use a different bank.
Written by
Barry Pepper
Updated over a week ago
Core | ACH - Collecting Payment
ACH allows you to capture a member's banking information for direct debit.
Written by
Barry Pepper
Updated over a week ago
Core | Split Payments
How to set up a class/event with a split payment
Written by
Barry Pepper
Updated over a week ago
Core | Why Am I Not Receiving Deposits?
If you have not received deposits according to your regular schedule, use the steps below to get that fixed.
Written by
Barry Pepper
Updated over a week ago
Core | Payments - Charge Failed
Every now and again a Credit Card will get declined. Here is what to do.
Written by
Barry Pepper
Updated over a week ago
Core | ACH - Cost and Benefits
Written by
Barry Pepper
Updated over a week ago
Core | Payments - Recording Future
You may have someone who wants to pay for their membership for the next few months
Written by
Barry Pepper
Updated over a week ago
Core | ACH - Process a Refund
Because ACH transactions are not instant, there is a delay in the ability to process a refund.
Written by
Barry Pepper
Updated over a week ago
Core - Stripe Credit Card Authentication settings
How to keep Stripe from failing charges that don't pass CVC and Zip code verification
Written by
Barry Pepper
Updated over a week ago
Core | Payments - Collecting Overdue
How to get collect payments that are overdue
Written by
Barry Pepper
Updated over a week ago
Core | Failed Payments
When an invoice or transaction fails, system actions and alerts are triggered. This is what happens.
Written by
Barry Pepper
Updated over a week ago
Core | ACH Migration Mode
How to bulk request ACH bank info from leads, non-members, and members all at one time.
Written by
Barry Pepper
Updated over a week ago
Core | Payments - Invoicing
What it is, what has changed, and why invoicing in the first place?
Written by
Barry Pepper
Updated over a week ago
Core | ACH - Verify Bank Accounts
Easily allow your customers to verify their bank account as part of the sign up process
Written by
Barry Pepper
Updated over a week ago
Core - Credit Cards Payment Options | Processing Fees
Written by
Barry Pepper
Updated over a week ago
Core | Stripe Payment Processor = Best
Reasons why Stripe is currently the only Merchant Processor we integrate with
Written by
Barry Pepper
Updated over a week ago
Core | Credit Cards - Re-activate Old / Previous
Sometimes a member wants to use an old card on file. Here's how to switch the card on file with a previously used credit card
Written by
Barry Pepper
Updated over a week ago
Core | Stripe - Transfers
How long will it take to get your Stripe transfers
Written by
Barry Pepper
Updated over a week ago
Core | Credit Card - Process a Refund
You can issue a full or partial refund for any credit card transaction in the Control Panel.
Written by
Barry Pepper
Updated over a week ago
Core | Can I use my own credit card processor?
Written by
Barry Pepper
Updated over a week ago
Core | ACH - Start Guide
ACH payments made easy.
Written by
Barry Pepper
Updated over a week ago
Core | Classes and Events - Setup
General overview on how to set up classes and events
Written by
Barry Pepper
Updated over a week ago
Core | Find active paying members
With a few button clicks you can find your active paying members
Written by
Barry Pepper
Updated over a week ago
Core | Credit Card - Updating or Adding
Multiple options depending on if you want them to do it remotely or you have them in person with the card
Written by
Barry Pepper
Updated over a week ago
Core | Stripe - Can I link two accounts to PushPress?
You may have different revenue streams that you want to go to different Stripe accounts
Written by
Barry Pepper
Updated over a week ago
Schedule
Core | Adding an 'Open Gym' Class
You may want to add a check-in option for an open gym type of class where it could span multiple hours of the day.
Written by
Barry Pepper
Updated over a week ago
Core | Classes - Configuring Registration Window
Set the parameters around when members can and can't reserve a spot in class
Written by
Barry Pepper
Updated over a week ago
Appointments
Core | V2 Appointments - Staff Hours & Availability
Set times where your coaches can take appointments
Written by
Jessica Hamel
Updated this week
Core | V2 Appointments System Overview
Here is an Overview of Appointments
Written by
Jessica Hamel
Updated this week
Core | V2 Appointments Landing Pages - Link to Website & Free First Appointment
The steps below will guide you to the links needed to be able to offer appointment purchase and sing up on your website.
Written by
Matthew Forster
Updated this week
Core | V2 Appointments - Book Appointment with Landing Pages
Sell Appointments online with Landing pages.
Written by
Matthew Forster
Updated this week
Core | V2 Appointments - Creating and using Packages
Let's take a look at how to create a sell appointment packages.
Written by
Jason Sturm
Updated this week
Core | V2 Appointment Types - Details, Staff, Availability & Notifications
The new Appointment system can create multiple appointment types with different default availability and staff members.
Written by
Jason Sturm
Updated this week
Core | V2 Appointments - Payroll
How to track your staff payroll for appointments using the Beta Appointment system.
Written by
Barry Pepper
Updated this week
Core | V2 Appointments - View Member Appointment History
Here is how you can view a full history of appointments sold, booked, and attended for a member.
Written by
Jason Sturm
Updated this week
Core | Appointments - Overview
How to use Appointments, what they mean, and best practices.
Written by
Barry Pepper
Updated over a week ago
Core | V2 Appointments - Book Appointment For client
Purchase and book appointment or just add a package
Written by
Jessica Hamel
Updated this week
Core | V2 Appointments - View Calendar
Quick look at different views you can select from on the appointment calendar for staff
Written by
Jason Sturm
Updated this week
Core | Remove Appointment Credits
Written by
Barry Pepper
Updated over a week ago
Core | Appointments - Setup
How to configure Appointments
Written by
Barry Pepper
Updated over a week ago
Core | Appointments - Recurring
How to charge members for recurring appointments
Written by
Barry Pepper
Updated over a week ago
Core | Appointment - Types
Set rates and durations for various appointment types
Written by
Barry Pepper
Updated over a week ago
Core | Appointments - Managing Credits
Manage Appointment credits
Written by
Barry Pepper
Updated over a week ago
Core | Appointments -Adding Credits
Adding appointment credits, which are used to charge against members
Written by
Barry Pepper
Updated over a week ago
Core | Appointments - Scheduling
Once a member has purchased credits, you'll need to schedule them. Here's how.
Written by
Barry Pepper
Updated over a week ago
Core | Appointments - Calculate Staff Rate Split
Set different rates for each coach on your staff.
Written by
Barry Pepper
Updated over a week ago
Core | Appointments - Small Group Setup
Use Appointments to schedule small group classes that don't have a consistent schedule
Written by
Barry Pepper
Updated over a week ago
Core | Appointments - Check-in
How to check in clients for an appoinment
Written by
Barry Pepper
Updated over a week ago
Member App
Core | Member App - Troubleshooting
Written by
Barry Pepper
Updated over a week ago
Member App - Minimum Supported Device
For proper functionality it is required that you use a device that is able to be updated to the minimum software version for iOS or Android
Written by
Barry Pepper
Updated over a week ago
Core - Member app social feed settings
Your community feed right inside of the member app!
Written by
Barry Pepper
Updated over a week ago
Member App - How to Find the Diagnostics
If you are having issues with your member app, here is how to find and send the PushPress team the diagnostics from your device.
Written by
Connor Green
Updated over a week ago
Core | Member App - Add or Remove Plans
This article will help you restrict which membership plans are available for members to see in their member app.
Written by
Connor Green
Updated over a week ago
Core | Members App - Overview + Setup
iOS and Android app to help members manage their gym account
Written by
Barry Pepper
Updated over a week ago
Core | Member App - Check-in
How members can use the member app to check themselves into class
Written by
Barry Pepper
Updated over a week ago
Core | Member App - Overview
Give your members the control to reserve classes, update their profile information, purchase new punchcards, and more.
Written by
Barry Pepper
Updated over a week ago
Core | Member App FAQs
Find answers to commonly asked questions about the Member App
Written by
Barry Pepper
Updated over a week ago
Core | Member App - Releases
Release schedule for Member App and Branded Member App
Written by
Barry Pepper
Updated over a week ago
Core | Check-Ins - Override from the Dashboard
Occasionally, you may have a class that hits the attendance cap, but want to add another member to the class. Here's how to do that
Written by
Barry Pepper
Updated over a week ago
Core | Member App - Where is my Gym?
I belong to multiple gyms or started at a new one, but can't access my gym. How do I do fix this?
Written by
Jessica Hamel
Updated over a week ago
Payroll
Core | Pay Multiple Staff Members For The Same Class
On occasion, you might need to pay multiple staff members for the same class. Here is how to ensure each coach gets paid correctly.
Written by
Barry Pepper
Updated over a week ago
Core | Payroll Activation
How to turn on the Payroll feature to keep track of all pay types for staff
Written by
Barry Pepper
Updated over a week ago
Core | Setting up staff pay rates
How to set your pay structure for Classes, Appointments and Assigned Clients for each staff member
Written by
Barry Pepper
Updated over a week ago
Core | Staff Check-In Pay
Add additional pay to class rates - maxing out class attendance, needing incentives or giving more than a high five,
Written by
Jessica Hamel
Updated over a week ago
Core | Managing Payroll
Conceptually how this all works, and how to pay staff
Written by
Barry Pepper
Updated over a week ago
Core | Payroll Report Setup (Legacy)
How to set up Payroll so reporting is accurate
Written by
Barry Pepper
Updated over a week ago
Store App + Products
Core | Store - Setup
Download, Pair & Equipment
Written by
Barry Pepper
Updated over a week ago
Core | Store Kiosk - Coach or Kiosk Mode
Written by
Barry Pepper
Updated over a week ago
Core | Store App - Discounts
How to apply discounts on products in the Store App
Written by
Barry Pepper
Updated over a week ago
Core | Coach Mode - Checkout Options
When coaches want to make a purchase, they have 3 options for checking out.
Written by
Barry Pepper
Updated over a week ago
Core | Kiosk Mode - Guided Access and idiot-proofing
Written by
Barry Pepper
Updated over a week ago
Core | Store App - Searching and charging members
Written by
Barry Pepper
Updated over a week ago
Core | Store App - Brand Colors
Match the color of all your PushPress apps to your gym
Written by
Barry Pepper
Updated over a week ago
Core | Store App - Passwords
Password usage in Kiosk Mode and Coaches Mode, and how to set it up.
Written by
Jessica Hamel
Updated over a week ago
Core | Store App - Applying Discounts
Written by
Barry Pepper
Updated over a week ago
Core | Store App - Kiosk Mode + Auto Close on the 1st of the Month
"Add to Cart" or in PushPress "add to account"
Written by
Jessica Hamel
Updated over a week ago
Core | Product - Apply Discount
Discounts can be applied to products when you add the charge to someones account.
Written by
Barry Pepper
Updated over a week ago
Core | Products - "Over Cost" Discounts
Learn how to use "over cost" discounts to sell products to your staff
Written by
Barry Pepper
Updated over a week ago
Core | Product - Pre-Orders
High level explanation on how to use and benefits of the Pre-Order system
Written by
Barry Pepper
Updated over a week ago
Core | Store App - Driven Nutrition
Sync the entire Driven Nutrition Product line right to your PushPress account with the push of a button.
Written by
Barry Pepper
Updated over a week ago
Core | Store App - Adding Products
Written by
Barry Pepper
Updated over a week ago
Core | Product - Charge a Guest
Charge a walk-in for a product
Written by
Barry Pepper
Updated over a week ago
Core | Store - Create a Product
Written by
Barry Pepper
Updated over a week ago
Core | Products - Charge a Member for Product
How to charge a member for a Product
Written by
Barry Pepper
Updated over a week ago
Core | Store - Delete a Product
Delete a Product
Written by
Barry Pepper
Updated over a week ago
Core | Products - T-shirt sizes
Add product options to each product
Written by
Barry Pepper
Updated over a week ago
Reports
Core | Late Cancel / No Show Charge
Create a charge for members who late cancel or no show.
Written by
Jessica Hamel
Updated over a week ago
Core | Reports - Pro Metrics
Let's dig in to the information you will find on the different tabs of the Pro Metrics report.
Written by
Barry Pepper
Updated over a week ago
Core | Reports - Two Brain Business
All the data you'll need to track your business metrics
Written by
Barry Pepper
Updated over a week ago
Core | Reports - Best report for bookkeeper
An overview of the best reports for monthly accounting
Written by
Barry Pepper
Updated over a week ago
Core | Reports - Metric Calculations
Want to learn what your numbers mean? Here is what goes into how we calculate the Metric Report data
Written by
Barry Pepper
Updated over a week ago
Core | Reports - Payroll (Legacy) Overview
Calculate how much to pay your staff
Written by
Barry Pepper
Updated over a week ago
Core | Reports - Deposits
Use this report to see upcoming and past deposits made into your account from Stripe
Written by
Barry Pepper
Updated over a week ago
Core | Birthdays
Find out who's Birthday is coming up.
Written by
Barry Pepper
Updated over a week ago
Core | Report - Product Sales
How to read the product sales report
Written by
Barry Pepper
Updated over a week ago
Core | Reports - Transactions
How to read the transaction report
Written by
Barry Pepper
Updated over a week ago
Core | Reports - Membership Churn
The Membership Churn Report uses Machine Learning to show users who are likely to cancel their membership.
Written by
Jessica Hamel
Updated yesterday
Digital Documents
Core | Documents - Insert Members Name (or other variables)
Customize the Document with personal variables
Written by
Barry Pepper
Updated over a week ago
Core | Documents - Setting up a Par-Q
How to include your Par-Q inside of a digital document
Written by
Barry Pepper
Updated over a week ago
Core | Documents - List of All Signed & Not Signed
See Members Signed and Unsigned Bulk Re-Request to be Signed
Written by
Barry Pepper
Updated over a week ago
Core | Document - Manually Email Request Link to Sign
Members get an email automatically, but just incase you want to resend it
Written by
Barry Pepper
Updated over a week ago
Core | Digital Documents Overview
Overview on how to set up documents to sign. Including Waivers, Policies, Rental agreements and Contracts
Written by
Barry Pepper
Updated over a week ago
Core | Documents - Waiver Setup
Instructions on setting up a Waiver to be signed by all members
Written by
Barry Pepper
Updated over a week ago
Core | Documents - Membership Contracts
Instructions on setting up and attaching a Contract to a Plan or Discount
Written by
Barry Pepper
Updated over a week ago
Core | Documents - Waivers for Kids
A couple of methods for child specific legal documents
Written by
Barry Pepper
Updated over a week ago
Core | Document - Add Checkboxes
Slow the Scroll - Show verifiable intent by requiring the member to check a box for acknowledgement
Written by
Barry Pepper
Updated over a week ago
Screen App
Core | Screens App - Settings
Adjust settings for your screens app on FireStick
Written by
Barry Pepper
Updated over a week ago
Core | Screens App - Troubleshooting
How to download, delete and find app version number
Written by
Barry Pepper
Updated over a week ago
Core | Screens App - Overview
How to properly use the app and concepts around how the app works effectively as a TV display of workouts and your class reservations
Written by
Barry Pepper
Updated over a week ago
Core | PushPress Screen Specs (workouts)
Defines the breakpoint and font size protocol for PushPress Workout Screen
Written by
Barry Pepper
Updated over a week ago
Core | Screens App - Connect
Where to download and step by step on how to pair with your account to get your classes and workouts feed on your TV
Written by
Barry Pepper
Updated over a week ago
Core | Screens - TV Hardware (Amazon Fire TV or Stick)
Written by
Barry Pepper
Updated over a week ago
Core | Screens - Display SugarWOD
Did you know our SugarWOD integration automagically pulls in SugarWOD Tracks and displays them on the Screens App? Here's how
Written by
Barry Pepper
Updated over a week ago
Core | Screens - How to control with remote
Written by
Barry Pepper
Updated over a week ago
App Integrations
Core | Workout Tracking with Results
Written by
Barry Pepper
Updated over a week ago
Core | Beyond the Whiteboard Setup
Connect PushPress to your BTWB account
Written by
Barry Pepper
Updated over a week ago
Core | Beyond the Whiteboard
Written by
Barry Pepper
Updated over a week ago
Core | Distributing Track Workouts
Written by
Barry Pepper
Updated over a week ago
Core | Track Overview
A tool to organize and distribute your daily workouts
Written by
Barry Pepper
Updated over a week ago
Core | SugarWOD Integration
How to enable SugarWOD and what it does
Written by
Barry Pepper
Updated over a week ago
Core | Slack
The Slack integration pushes real-time notifications from PushPress.
Written by
Barry Pepper
Updated over a week ago
Core | Track Definitions
Written by
Barry Pepper
Updated over a week ago
Core | Acuity
How to enable Acuity and what it does
Written by
Barry Pepper
Updated over a week ago
Core | Mailchimp
How to connect your PushPress account to Mailchimp
Written by
Barry Pepper
Updated over a week ago
Core | Integration - ortto
Set-up, 6 example scenarios, data we send and lead page data capture
Written by
Barry Pepper
Updated over a week ago
Core | Pro Coach Plugin
Use the Pro Coach Plugin to control how you pay your staff, based on % of client revenue.
Written by
Barry Pepper
Updated over a week ago
Core | HSN Nutrition Report
The HSN App was developed to give you insights into your nutrition program backed by data.
Written by
Barry Pepper
Updated over a week ago
Core | Google Analytics
Add your analytics tracking ID to monitor traffic on key sections of your PushPress system and PushPress site.
Written by
Barry Pepper
Updated over a week ago
Core | API
PushPress API
Written by
Barry Pepper
Updated over a week ago
Core | Workout Tracking Gotchas
Written by
Barry Pepper
Updated over a week ago
Core | Zapier - Data, Pairing & Triggers
Written by
Barry Pepper
Updated over a week ago
Core | Integration - Instapage
How to get your Instapage landing pages hooked into the PushPress Lead System
Written by
Barry Pepper
Updated over a week ago
Core - How to connect PushPress to Zapier and other 3rd party applications
Written by
Barry Pepper
Updated over a week ago
Core | Integration - Passing URL parameters via the Plan Redirect URL
Setup flow example for members to schedule a time after making payment
Written by
Barry Pepper
Updated over a week ago
Branded App
Core | Branded App - App Store Connect Terms
Instructions on where to find updated Apple Terms to sign
Written by
Barry Pepper
Updated over a week ago
Core | Branded App - Background Image
Written by
Barry Pepper
Updated over a week ago
Core | Branded App - App Transfer
Info we need to initiate your iOS App Transfer
Written by
Barry Pepper
Updated over a week ago
Core | Branded App - Pricing
Price for Single and Multi-Location options
Written by
Barry Pepper
Updated over a week ago
Core | Branded App - Apple Developer Account
How to create and Apple Developer account and DUNS number for your Branded App
Written by
Barry Pepper
Updated over a week ago
Other
Core | Employee Reimbursement Invoices
Written by
Barry Pepper
Updated over a week ago
Core | Facebook - Busting the Cache
Written by
Barry Pepper
Updated over a week ago
Core | Staff Support & Training
Having educated Coaches and staff is vital to success and we are here to provide support.
Written by
Jessica Hamel
Updated over a week ago
Core | Create Gift Certificates to Sell
Creating a gift card, or gift certificate is a great way for friends and family to purchase for their friends fitness journey. Here's how
Written by
Dave Yandel
Updated over a week ago
Core | Passing URL parameters INTO a Plan Landing Page or Lead Capture Form
Example of how to pre-populate name, email, phone etc on a Landing Page
Written by
Barry Pepper
Updated over a week ago
Core - How to get your 1099-K from Stripe
Log into your Stripe dashboard to download your 1099-K for taxes
Written by
Barry Pepper
Updated over a week ago
Core | Consistency Awards Notifications
Written by
Barry Pepper
Updated over a week ago
Core | Using a Bar Code Scanner
An alternate to using the check-in app is a USB bar code scanner connected to a computer
Written by
Barry Pepper
Updated over a week ago
Check In App
Core | Check-in App - Set up & Hardware
Written by
Barry Pepper
Updated over a week ago
Core | Check-In App - In Use
High level concept on how to use the Check-in app
Written by
Barry Pepper
Updated over a week ago
Core | Check-in App - Add Classes
Add your Classes to the Check-in App through your PushPress Control Panel
Written by
Barry Pepper
Updated over a week ago
Staff App
Staff App | Overview
What can you do from the new PushPress Staff App
Written by
Jason Sturm
Updated over a week ago
Staff App | Check-in Kiosk Mode
Staff App allows you to use kiosk mode on a tablet to check members into their classes
Written by
Jason Sturm
Updated yesterday
Staff App | How to Check a Member Into a Class/Open Gym
You can check in members who have a reservation, add to a class without a reservation, and check in from the home screen.
Written by
Jason Sturm
Updated over a week ago
Staff App | Chat Function
The Staff App chat function is an all in one communication solution for your staff.
Written by
Jason Sturm
Updated over a week ago