Core

Core | Why did you guys build PushPress?

Written by Barry Pepper
Updated over a week ago

Core - ACH vs CC on Landing Pages

How to update which payment option is offered on your landing pages.

Written by Connor Green
Updated over a week ago

Core | Cancelled Members - Download a List

View your cancelled subscriptions.

Written by Connor Green
Updated over a week ago

Core | What can I do with PushPress?

Written by Barry Pepper
Updated over a week ago

Core | Get Started - Shopping List

Written by Barry Pepper
Updated over a week ago

Core | Migration Best Practices

Written by Barry Pepper
Updated over a week ago

Core | Data we can Import

Written by Barry Pepper
Updated over a week ago

Core | Migration - Exporting Member Data

Exporting member data

Written by Barry Pepper
Updated over a week ago

Core | Migration - From Another Platform

A 3 Step Process to Migrate Seamlessly to PushPress.

Written by Jessica Hamel
Updated over a week ago

Core | Migration - Export from MindBody

Written by Barry Pepper
Updated over a week ago

Core | Migration - Export from Pike 13

Written by Barry Pepper
Updated over a week ago

Core | Migration - Export from Wodify

How to export your member list so you can import it to PushPress

Written by Barry Pepper
Updated over a week ago

Core | Migration - Export from Zen Planner

Written by Barry Pepper
Updated over a week ago

Core | Migration - Fixing Broken CSV Downloads

Sometimes bad characters trip things up with CSV downloads. Here's how to fix them.

Written by Barry Pepper
Updated over a week ago

Core | Migration - Import your Members

Written by Barry Pepper
Updated over a week ago

Core | Migration - Add a pre-paid member

Written by Barry Pepper
Updated over a week ago

Core - Google Calendar Troubleshooting

Written by Barry Pepper
Updated over a week ago

Core - Disconnect your Google Calendar

Written by Barry Pepper
Updated over a week ago

Core | Supported Browsers

As a general rule, any page behind an Admin or Coach login will work on Google Chrome

Written by Barry Pepper
Updated over a week ago

Core | Setup - Upload Your Logo

Uploading your custom logo and setting your main color theme is the easiest way to ensure your business's branding is consistent

Written by Barry Pepper
Updated over a week ago

Core | Customize Your URL (subdomain)

Your URL is the link you and your staff use to log into your system.

Written by Barry Pepper
Updated over a week ago

Core | Setup - Changing/Updating Your Company Name

How to change the company name that your members and customers see

Written by Barry Pepper
Updated over a week ago

Core | Setup - Tax Rate + Adding Tax

Adding Tax to Products and Plans

Written by Barry Pepper
Updated over a week ago

Core | Setup - Lead Capture Overview

Written by Barry Pepper
Updated over a week ago

Core | Invoices - "Auto Close"

Auto-Close Open invoices is just setting a date you want the selected invoices to charge.

Written by Barry Pepper
Updated over a week ago

Core | Setup - Google Calendar + Troubleshooting

Connect your Google calendar to sync classes and appointments

Written by Barry Pepper
Updated over a week ago

Core | Stripe - Bank Connection

Connect your bank account to Stripe

Written by Barry Pepper
Updated over a week ago

Core | Setup - Access Roles

Who gets access to which parts of the Control Panel for Coaches, Front Desk and Admins

Written by Barry Pepper
Updated over a week ago

Core | Setup - Policies

Where to find your policies

Written by Barry Pepper
Updated over a week ago

Core | Setup - Apps Overview

Overview of the PushPress App ecosystem

Written by Barry Pepper
Updated over a week ago

Core | Admin - Can't access account

What happens when you cannot access your account (gym owners)

Written by Barry Pepper
Updated over a week ago

Core | Setup - Update Your PushPress Account Credit Card on File

If you need to change the Credit Card your monthly PushPress software dues comes from, read this

Written by Barry Pepper
Updated over a week ago

Core | Events - Cancel Registration

How to cancel the registration of someone for one of your events.

Written by Connor Green
Updated over a week ago

Core | Calendar - Change Default Public View

How to use URL parameters to change your calendar view when embedding on your website.

Written by Barry Pepper
Updated over a week ago

Core | Schedule Display

How your classes and events are displayed on the schedule

Written by Barry Pepper
Updated over a week ago

Core | Calendar / Class Types

Calendar type allows you to restrict specific class access by membership

Written by Barry Pepper
Updated over a week ago

Core | Class & Event - Locations

How to create Physical and Virtual Locations

Written by Barry Pepper
Updated over a week ago

Core | Class Type - Restrict reservations and Check-ins

Control which classes members can attend based on their Plan attributes

Written by Barry Pepper
Updated over a week ago

Core | Create a Class

Written by Barry Pepper
Updated over a week ago

Core | Class - Attendance Caps and Registration

Some gyms need to cap attendance for classes. Find out how to set that up correctly here.

Written by Barry Pepper
Updated over a week ago

Core | Class - Free

Use this option if you offer a free class that does not count against a member's check-ins.

Written by Barry Pepper
Updated over a week ago

Core | Editing a Class

Editing a class

Written by Barry Pepper
Updated over a week ago

Core | Delete a Class

How to delete an entire recurring class series from your calendar.

Written by Barry Pepper
Updated over a week ago

Core | Members - Add to a class via Control Panel

Register or check-in a member via the Control Panel

Written by Barry Pepper
Updated over a week ago

Core | Classes - Who signed up?

Find out who has reserved a class

Written by Barry Pepper
Updated over a week ago

Core | Creating a Course

How to create a series of classes with start and end date, aka 'Course'

Written by Barry Pepper
Updated over a week ago

Core | Create an Event

How to create an event

Written by Barry Pepper
Updated over a week ago

Core | Creating a Team Event

Create a Team Event, sell it to members and non-members

Written by Barry Pepper
Updated over a week ago

Core | Create Event Discounts

Sometimes you might want to offer your members a discount for an event you are doing.

Written by Barry Pepper
Updated over a week ago

Core | Events - Sell Registration or Share Link

Find the link to get your event seen

Written by Barry Pepper
Updated over a week ago

Core | Waitlist

Here is a breakdown of what waitlisting does, how it works, and how your members will use it in the member app.

Written by Barry Pepper
Updated over a week ago

Core | Landing Page Leverage

Use your Landing Pages

Written by Jessica Hamel
Updated over a week ago

Core | Plans - Editing Plans

So, you want to edit a plan that is already created...and may already have members? Here's what you can do.

Written by Jessica Hamel
Updated over a week ago

Core | Plans - Create a Challenge

Challenges can be created and purchased through PushPress.

Written by Jessica Hamel
Updated over a week ago

Core | Plan Categories

Create plan categories to keep more organization to your plans

Written by Barry Pepper
Updated over a week ago

Core | Plans - Setup

General overview on best practices for Plan setup

Written by Barry Pepper
Updated over a week ago

Core | Plans & Events - Connect to Website

Written by Barry Pepper
Updated over a week ago

Core | Plans - 4 Week and Bi-Weekly Billing Cycles + Implementation

No more monthly memberships? Here is how you set up different billing cycles in PushPress Core.

Written by Jessica Hamel
Updated over a week ago

Core | Plans - Start Date Specific

How you define the start date for a specific plan

Written by Barry Pepper
Updated over a week ago

Core | Plans - Prorate

Prorating a member's plan to charge for part of the month

Written by Barry Pepper
Updated over a week ago

Core | Plan - Status

What each Plan Status means

Written by Barry Pepper
Updated over a week ago

Core | Plans - Register for Class after Sign Up

You may want to get new members pre-registered for a specific class after they sign up for a plan.

Written by Barry Pepper
Updated over a week ago

Core | Set up - Reserve a Spot Redirect

When selling a plan online, you may want to redirect a member to schedule a class

Written by Barry Pepper
Updated over a week ago

Core | Plan - Cancellation

How To Cancel a Member's Plan

Written by Barry Pepper
Updated over a week ago

Core | Drop-ins - Best Practices

Best Practice for Drop-in's

Written by Barry Pepper
Updated over a week ago

Core | Plans - Drop-in, Single Class

Written by Barry Pepper
Updated over a week ago

Core | Plans - Pause Membership

How to pause member's plan

Written by Barry Pepper
Updated over a week ago

Core | Delete a Plan

How to delete a plan

Written by Barry Pepper
Updated over a week ago

Core | Cancelling an Overdue Subscription

Sometimes you might want to cancel a subscription after their billing period. This is how you reconcile payment without charging

Written by Barry Pepper
Updated over a week ago

Core | Plans - Adjust Billing Date

Edit the billing date on a member's plan

Written by Barry Pepper
Updated over a week ago

Core | Plans - Change Billing Method

You can change the payment type for any recurring plan from cash to card at anytime before the next bill date

Written by Barry Pepper
Updated over a week ago

Core | Plans - Discounts

Written by Barry Pepper
Updated over a week ago

Core | Plans - Adding a Discount

Set up discounts in your Plans

Written by Barry Pepper
Updated over a week ago

Core | Plans - Stacking Discounts

You can only apply one discount per plan. Here's a workaround for how to stack more than one.

Written by Barry Pepper
Updated over a week ago

Core | Discounts - Family Plans

Best practice for using discounts to modify the rate for family plans

Written by Barry Pepper
Updated over a week ago

Core | Discounts - Creating a One-Time Discount

Limit how many times a discount can be used for a plan

Written by Barry Pepper
Updated over a week ago

Core | Plans - One-time discount for subscriptions

How to add a single use discount for any flat amount.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Gift a Membership

How to sell a Membership as a Gift

Written by Barry Pepper
Updated over a week ago

Core | Cancelling a Punchcard

Adjust the punchcard to 0

Written by Barry Pepper
Updated over a week ago

Core | Plans - Can you Remove Check-in Limit?

You have a plan that has a check-in limit of 3x/week but you want to remove it.

Written by Connor Green
Updated over a week ago

Core | Plans - Changing Template Attributes

What happens when you edit or delete a plan

Written by Barry Pepper
Updated over a week ago

Core | Plans - Check-In Restrictions

When do restricted plan counts reset?

Written by Barry Pepper
Updated over a week ago

Core | Plans - Price Change

How to adjust the recurring plan price after the plan is assigned to a member.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Yearly Fee Gym Maintenance

Some gyms will charge a yearly maintenance fee or something similar to all active members.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Redirect URL

How to redirect a member from any landing page

Written by Barry Pepper
Updated over a week ago

Core | Plans - Monthly Recurring

Typical month to month membership class, CrossFit, GPP, Yoga, Barbell Club, Strength & Conditioning can all fall under this setup

Written by Barry Pepper
Updated over a week ago

Core | Punchcard Plans

How to setup a Pay as You Go type plan.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Setup and Sell Hybrid Memberships (Membership + PT)

If you sell hybrid memberships, here is how to set them up.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Roll Out a Price Increase

Its time to raise your rates. Now what?

Written by Barry Pepper
Updated over a week ago

Core | Plans - On-ramp, Fundamentals, Foundations, etc.

Plan to sell for small groups to get them ready for main class.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Free Class or Fitness Assessment

If you have free class or appointment to get prospects in the door, here is the recommended way to set that up.

Written by Barry Pepper
Updated over a week ago

Core | Creating a Hold Fee

You may want to charge someone a monthly fee while their membership is on hold, here is how to do that.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Punchcard Adding/Removing Punches

Adjust the amount of punches on a Punchcard plan

Written by Barry Pepper
Updated over a week ago

Core | Plan - Summer Camp Set up

Setting up, selling, and managing summer camp

Written by Barry Pepper
Updated over a week ago

Core | Plans - Bootcamp or Short course

Set up a Course that begins and ends on predetermined dates

Written by Barry Pepper
Updated over a week ago

Core | Plans - Sell online

The following articles discuss how to find the landing page links and the second one discusses how to embed them into your site.

Written by Barry Pepper
Updated over a week ago

Core | Plans - Landing Page to Sell a Plan Online

Use landing pages to link to your plans

Written by Barry Pepper
Updated over a week ago

Core - Embedding Landing Pages

iFrame a Plan Landing Page or your schedule in your website

Written by Barry Pepper
Updated over a week ago

Core | What is the new member experience?

Here's what the experience will be for a new member at your gym

Written by Barry Pepper
Updated over a week ago

Core | Staff - Assigning Members and Leads

How to assign a member or lead to one of your staff

Written by Barry Pepper
Updated over a week ago

Core | Lead - Referred by

Find where the lead was generated from

Written by Barry Pepper
Updated over a week ago

Core | Members - Punchcard Check-In Self Track,

How many times a member has checked in

Written by Barry Pepper
Updated over a week ago

Core | Members - Sub-account Troubleshooting

Common issues and questions about sub-accounts

Written by Barry Pepper
Updated over a week ago

Core | Staff - Promote from Member

Change the access permissions of a member to Staff

Written by Barry Pepper
Updated over a week ago

Core | Check in - Coach Check-in Options

Written by Barry Pepper
Updated over a week ago

Core | Members - Assigning Sub Accounts + Member App Access

Explains how to setup a sub account for MP Access.

Written by Barry Pepper
Updated over a week ago

Core | Members - Add a New Member + Add a Plan

There are multiple way to add members into your system. Here's a breakdown of the different methods

Written by Barry Pepper
Updated over a week ago

Core | Member - Logins

Written by Barry Pepper
Updated over a week ago

Core | Members - Passwords

Members will use their password to log into the Member App and can authenticate for purchases in the Store App set to Kiosk mode

Written by Barry Pepper
Updated over a week ago

Core | Staff - Changing Password

How to change or update a staff member's password

Written by Barry Pepper
Updated over a week ago

Core | Member - Notes/Setting Reminders

Set reminders about specific members

Written by Barry Pepper
Updated over a week ago

Core | Members - Sub-accounts (adding families or couples)

Sub-accounts are used to link parents, children, or couples together to share billing information

Written by Barry Pepper
Updated over a week ago

Core | Members - Self Check-in

You have a few options to allow coaches or members to check themselves in

Written by Barry Pepper
Updated over a week ago

Core | Add a Staff Member

Written by Barry Pepper
Updated over a week ago

Core | Staff - Remove

How to remove Staff access for a coach or staff member

Written by Barry Pepper
Updated over a week ago

Core - Adding Control Panel access to staff members

Disable Control Panel access for Coaches

Written by Barry Pepper
Updated over a week ago

Core | Members - Check-In History

Written by Jessica Hamel
Updated over a week ago

Core | Members - Check Ins

Written by Barry Pepper
Updated over a week ago

Core | Leads - Auto - Assigning To A Coach

How to generate a Lead Generation Landing Page for each coach.

Written by Barry Pepper
Updated over a week ago

Core | Leads - Merge Fields and How to Use Them

Using the Redirect URL to pass data

Written by Barry Pepper
Updated over a week ago

Core | Members - Merge Member

When you have duplicate accounts, you should probably merge them.

Written by Barry Pepper
Updated over a week ago

Core | Lead - Adding a Credit Card

Adding a credit card to a lead

Written by Barry Pepper
Updated over a week ago

Core | Profile Headshots

How Members/Admins/Staff can add a headshot

Written by Barry Pepper
Updated over a week ago

Core | Member - Status

Detailed rules on how Lead, Member, Ex-Member and Non-Member status are assigned to people

Written by Barry Pepper
Updated over a week ago

Core | Members - Search

How to search for a specific member

Written by Barry Pepper
Updated over a week ago

Core | Attendance - Check-in Count

Keep tabs and find out how many check-ins each member has

Written by Barry Pepper
Updated over a week ago

Core - Test emails

Written by Barry Pepper
Updated over a week ago

Core - Testing Lead Capture Form

Written by Barry Pepper
Updated over a week ago

Core - Download the Check-in App

Written by Barry Pepper
Updated over a week ago

Core - System emails

Here is the list of Automatic system emails and what action triggers each email along with who the email is sent to.

Written by Barry Pepper
Updated over a week ago

Core | Email or Text Members

Options for how to Email or Text members

Written by Barry Pepper
Updated over a week ago

Core | Email 'Reply to" Address

Who does the 'Reply To' email get sent to

Written by Barry Pepper
Updated over a week ago

Core | Lead Notifications

Who gets email notifications anytime a lead is generated

Written by Barry Pepper
Updated over a week ago

Core | Edit system automated emails

Written by Barry Pepper
Updated over a week ago

Core | Emails - Enable/Disable System

Now you can choose which auto generated system emails are sent out to members and staff.

Written by Barry Pepper
Updated over a week ago

Core | Creating Email Filters (Gmail)

Create the proper filters for keeping your PushPress emails organized.

Written by Barry Pepper
Updated over a week ago

Core | Notify members - Cancel a class

Written by Barry Pepper
Updated over a week ago

Core | Email - Status

What it means when an email status shows "Unsent"

Written by Barry Pepper
Updated over a week ago

Core | Emails - Automatic

Find out what automatic emails get sent to who

Written by Barry Pepper
Updated over a week ago

Core | HTML Emails

How to use basic HTML markup to enhance your customer emails

Written by Barry Pepper
Updated over a week ago

Core - See Your Cash Transactions

Look up the total of your cash transactions over a period of time.

Written by Connor Green
Updated over a week ago

Core | Stripe - Bank Account Change

How to change the bank account your member payments from PushPress go into.

Written by Barry Pepper
Updated over a week ago

Core | Australia Direct Debit

Direct Debit allows you to capture a member's banking information for direct debit.

Written by Barry Pepper
Updated over a week ago

Core | Member Alert - Managing The Extra Invoices Created

With the shift from adding plan Subscriptions to Invoices, there might be some data clean up that needs to be done

Written by Barry Pepper
Updated over a week ago

Core | ACH - Payment Failures

What happens when an ACH payment is returned as failed?

Written by Barry Pepper
Updated this week

Core | ACH - Update Bank Account

If a member's bank information changes, or they wish to just switch to use a different bank.

Written by Barry Pepper
Updated over a week ago

Core | ACH - Collecting Payment

ACH allows you to capture a member's banking information for direct debit.

Written by Barry Pepper
Updated over a week ago

Core | Split Payments

How to set up a class/event with a split payment

Written by Barry Pepper
Updated over a week ago

Core | Why Am I Not Receiving Deposits?

If you have not received deposits according to your regular schedule, use the steps below to get that fixed.

Written by Barry Pepper
Updated over a week ago

Core | Payments - Charge Failed

Every now and again a Credit Card will get declined. Here is what to do.

Written by Barry Pepper
Updated over a week ago

Core | ACH - Cost and Benefits

Written by Barry Pepper
Updated over a week ago

Core | Payments - Recording Future

You may have someone who wants to pay for their membership for the next few months

Written by Barry Pepper
Updated over a week ago

Core | ACH - Process a Refund

Because ACH transactions are not instant, there is a delay in the ability to process a refund.

Written by Barry Pepper
Updated over a week ago

Core - Stripe Credit Card Authentication settings

How to keep Stripe from failing charges that don't pass CVC and Zip code verification

Written by Barry Pepper
Updated over a week ago

Core | Payments - Collecting Overdue

How to get collect payments that are overdue

Written by Barry Pepper
Updated over a week ago

Core | Failed Payments

When an invoice or transaction fails, system actions and alerts are triggered. This is what happens.

Written by Barry Pepper
Updated over a week ago

Core | ACH Migration Mode

How to bulk request ACH bank info from leads, non-members, and members all at one time.

Written by Barry Pepper
Updated over a week ago

Core | Payments - Invoicing

What it is, what has changed, and why invoicing in the first place?

Written by Barry Pepper
Updated over a week ago

Core | ACH - Verify Bank Accounts

Easily allow your customers to verify their bank account as part of the sign up process

Written by Barry Pepper
Updated over a week ago

Core - Credit Cards Payment Options | Processing Fees

Written by Barry Pepper
Updated over a week ago

Core | Stripe Payment Processor = Best

Reasons why Stripe is currently the only Merchant Processor we integrate with

Written by Barry Pepper
Updated over a week ago

Core | Credit Cards - Re-activate Old / Previous

Sometimes a member wants to use an old card on file. Here's how to switch the card on file with a previously used credit card

Written by Barry Pepper
Updated over a week ago

Core | Stripe - Transfers

How long will it take to get your Stripe transfers

Written by Barry Pepper
Updated over a week ago

Core | Credit Card - Process a Refund

You can issue a full or partial refund for any credit card transaction in the Control Panel.

Written by Barry Pepper
Updated over a week ago

Core | Can I use my own credit card processor?

Written by Barry Pepper
Updated over a week ago

Core | ACH - Start Guide

ACH payments made easy.

Written by Barry Pepper
Updated over a week ago

Core | Classes and Events - Setup

General overview on how to set up classes and events

Written by Barry Pepper
Updated over a week ago

Core | Find active paying members

With a few button clicks you can find your active paying members

Written by Barry Pepper
Updated over a week ago

Core | Credit Card - Updating or Adding

Multiple options depending on if you want them to do it remotely or you have them in person with the card

Written by Barry Pepper
Updated over a week ago

Core | Stripe - Can I link two accounts to PushPress?

You may have different revenue streams that you want to go to different Stripe accounts

Written by Barry Pepper
Updated over a week ago

Core | Adding an 'Open Gym' Class

You may want to add a check-in option for an open gym type of class where it could span multiple hours of the day.

Written by Barry Pepper
Updated over a week ago

Core | Classes - Configuring Registration Window

Set the parameters around when members can and can't reserve a spot in class

Written by Barry Pepper
Updated over a week ago

Appointments Beta - System Overview

Here you find an overview of the new appointment system and links to related help articles.

Written by Barry Pepper
Updated over a week ago

Appointments Beta - Finding Landing Page to link on your website

The steps below will guide you the links needed to be able to offer appointment purchase and sing up on your website.

Written by Barry Pepper
Updated over a week ago

Appointments Beta - Using landing pages to book first appointment

How to navigate the new landing page used for your appointments

Written by Barry Pepper
Updated over a week ago

Appointments Beta - Creating and using Packages

Let's take a look at how to create a sell appointment packages.

Written by Barry Pepper
Updated over a week ago

Appointments Beta - Creating appointment types

With the new Appointment system can create multiple appointment types with different default availability and staff members.

Written by Barry Pepper
Updated over a week ago

Appointments Beta - Exporting appointments to csv for payroll

How to track your staff payroll for appointments using the Beta Appointment system.

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Overview

How to use Appointments, what they mean, and best practices.

Written by Barry Pepper
Updated over a week ago

Appointments Beta - Booking appointment for a client

Time to book an appointment for a client using their existing appointment credits or by purchasing more

Written by Barry Pepper
Updated over a week ago

Appointment Beta - View appointment calendar

Quick look at different views you can select from on the appointment calendar for staff

Written by Barry Pepper
Updated over a week ago

Core | Remove Appointment Credits

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Setup

How to configure Appointments

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Recurring

How to charge members for recurring appointments

Written by Barry Pepper
Updated over a week ago

Core | Appointment - Types

Set rates and durations for various appointment types

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Managing Credits

Manage Appointment credits

Written by Barry Pepper
Updated over a week ago

Core | Appointments -Adding Credits

Adding appointment credits, which are used to charge against members

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Scheduling

Once a member has purchased credits, you'll need to schedule them. Here's how.

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Calculate Staff Rate Split

Set different rates for each coach on your staff.

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Small Group Setup

Use Appointments to schedule small group classes that don't have a consistent schedule

Written by Barry Pepper
Updated over a week ago

Core | Appointments - Check-in

How to check in clients for an appoinment

Written by Barry Pepper
Updated over a week ago

Core | Appointment - Reassigning to Another Trainer

You can easily pass off an appointment to another trainer from the Appointment Calendar

Written by Barry Pepper
Updated over a week ago

Core | Member App - Troubleshooting

Written by Barry Pepper
Updated over a week ago

Member App - Minimum Supported Device

For proper functionality it is required that you use a device that is able to be updated to the minimum software version for iOS or Android

Written by Barry Pepper
Updated over a week ago

Core - Member app social feed settings

Your community feed right inside of the member app!

Written by Barry Pepper
Updated over a week ago

Member App - How to Find the Diagnostics

If you are having issues with your member app, here is how to find and send the PushPress team the diagnostics from your device.

Written by Connor Green
Updated over a week ago

Core | Member App - Add or Remove Plans

This article will help you restrict which membership plans are available for members to see in their member app.

Written by Connor Green
Updated over a week ago

Core | Members App - Overview + Setup

iOS and Android app to help members manage their gym account

Written by Barry Pepper
Updated over a week ago

Core | Member App - Check-in

How members can use the member app to check themselves into class

Written by Barry Pepper
Updated over a week ago

Core | Member App - Overview

Give your members the control to reserve classes, update their profile information, purchase new punchcards, and more.

Written by Barry Pepper
Updated over a week ago

Core | Member App FAQs

Find answers to commonly asked questions about the Member App

Written by Barry Pepper
Updated over a week ago

Core | Member App - Releases

Release schedule for Member App and Branded Member App

Written by Barry Pepper
Updated over a week ago

Core | Check-Ins - Override from the Dashboard

Occasionally, you may have a class that hits the attendance cap, but want to add another member to the class. Here's how to do that

Written by Barry Pepper
Updated over a week ago

Core | Member App - Where is my Gym?

I belong to multiple gyms or started at a new one, but can't access my gym. How do I do fix this?

Written by Jessica Hamel
Updated over a week ago

Core | Pay Multiple Staff Members For The Same Class

On occasion, you might need to pay multiple staff members for the same class. Here is how to ensure each coach gets paid correctly.

Written by Barry Pepper
Updated over a week ago

Core | Payroll Activation

How to turn on the Payroll feature to keep track of all pay types for staff

Written by Barry Pepper
Updated over a week ago

Core | Setting up staff pay rates

How to set your pay structure for Classes, Appointments and Assigned Clients for each staff member

Written by Barry Pepper
Updated over a week ago

Core | Staff Check-In Pay

Add additional pay to class rates - maxing out class attendance, needing incentives or giving more than a high five,

Written by Jessica Hamel
Updated over a week ago

Core | Managing Payroll

Conceptually how this all works, and how to pay staff

Written by Barry Pepper
Updated over a week ago

Core | Payroll Report Setup (Legacy)

How to set up Payroll so reporting is accurate

Written by Barry Pepper
Updated over a week ago

Core | Store - Setup

Download, Pair & Equipment

Written by Barry Pepper
Updated over a week ago

Core | Store Kiosk - Coach or Kiosk Mode

Written by Barry Pepper
Updated over a week ago

Core | Store App - Discounts

How to apply discounts on products in the Store App

Written by Barry Pepper
Updated over a week ago

Core | Coach Mode - Checkout Options

When coaches want to make a purchase, they have 3 options for checking out.

Written by Barry Pepper
Updated over a week ago

Core | Kiosk Mode - Guided Access and idiot-proofing

Written by Barry Pepper
Updated over a week ago

Core | Store App - Searching and charging members

Written by Barry Pepper
Updated over a week ago

Core | Store App - Brand Colors

Match the color of all your PushPress apps to your gym

Written by Barry Pepper
Updated over a week ago

Core | Store App - Passwords

Password usage in Kiosk Mode and Coaches Mode, and how to set it up.

Written by Jessica Hamel
Updated over a week ago

Core | Store App - Applying Discounts

Written by Barry Pepper
Updated over a week ago

Core | Store App - Kiosk Mode + Auto Close on the 1st of the Month

"Add to Cart" or in PushPress "add to account"

Written by Jessica Hamel
Updated over a week ago

Core | Product - Apply Discount

Discounts can be applied to products when you add the charge to someones account.

Written by Barry Pepper
Updated over a week ago

Core | Products - "Over Cost" Discounts

Learn how to use "over cost" discounts to sell products to your staff

Written by Barry Pepper
Updated over a week ago

Core | Product - Pre-Orders

High level explanation on how to use and benefits of the Pre-Order system

Written by Barry Pepper
Updated over a week ago

Core | Store App - Driven Nutrition

Sync the entire Driven Nutrition Product line right to your PushPress account with the push of a button.

Written by Barry Pepper
Updated over a week ago

Core | Store App - Adding Products

Written by Barry Pepper
Updated over a week ago

Core | Product - Charge a Guest

Charge a walk-in for a product

Written by Barry Pepper
Updated over a week ago

Core | Store - Create a Product

Written by Barry Pepper
Updated over a week ago

Core | Products - Charge a Member for Product

How to charge a member for a Product

Written by Barry Pepper
Updated over a week ago

Core | Store - Delete a Product

Delete a Product

Written by Barry Pepper
Updated over a week ago

Core | Products - T-shirt sizes

Add product options to each product

Written by Barry Pepper
Updated over a week ago

Core | Late Cancel / No Show Charge

Create a charge for members who late cancel or no show.

Written by Jessica Hamel
Updated over a week ago

Core | Reports - Pro Metrics

Let's dig in to the information you will find on the different tabs of the Pro Metrics report.

Written by Barry Pepper
Updated this week

Core | Reports - Two Brain Business

All the data you'll need to track your business metrics

Written by Barry Pepper
Updated over a week ago

Core | Reports - Best report for bookkeeper

An overview of the best reports for monthly accounting

Written by Barry Pepper
Updated over a week ago

Core | Reports - Metric Calculations

Want to learn what your numbers mean? Here is what goes into how we calculate the Metric Report data

Written by Barry Pepper
Updated over a week ago

Core | Reports - Payroll (Legacy) Overview

Calculate how much to pay your staff

Written by Barry Pepper
Updated over a week ago

Core | Reports - Deposits

Use this report to see upcoming and past deposits made into your account from Stripe

Written by Barry Pepper
Updated over a week ago

Core | Birthdays

Find out who's Birthday is coming up.

Written by Barry Pepper
Updated over a week ago

Core | Report - Product Sales

How to read the product sales report

Written by Barry Pepper
Updated over a week ago

Core | Reports - Transactions

How to read the transaction report

Written by Barry Pepper
Updated over a week ago

Core | Documents - Insert Members Name (or other variables)

Customize the Document with personal variables

Written by Barry Pepper
Updated over a week ago

Core | Documents - Setting up a Par-Q

How to include your Par-Q inside of a digital document

Written by Barry Pepper
Updated over a week ago

Core | Documents - List of All Signed & Not Signed

See Members Signed and Unsigned Bulk Re-Request to be Signed

Written by Barry Pepper
Updated over a week ago

Core | Document - Manually Email Request Link to Sign

Members get an email automatically, but just incase you want to resend it

Written by Barry Pepper
Updated over a week ago

Core - Redirecting to Waiver after signing up via Landing Page

Alternative method for getting a waiver signed

Written by Barry Pepper
Updated over a week ago

Core | Digital Documents Overview

Overview on how to set up documents to sign. Including Waivers, Policies, Rental agreements and Contracts

Written by Barry Pepper
Updated over a week ago

Core | Documents - Waiver Setup

Instructions on setting up a Waiver to be signed by all members

Written by Barry Pepper
Updated over a week ago

Core | Documents - Membership Contracts

Instructions on setting up and attaching a Contract to a Plan or Discount

Written by Barry Pepper
Updated over a week ago

Core | Documents - Waivers for Kids

A couple of methods for child specific legal documents

Written by Barry Pepper
Updated over a week ago

Core | Document - Add Checkboxes

Slow the Scroll - Show verifiable intent by requiring the member to check a box for acknowledgement

Written by Barry Pepper
Updated over a week ago

Core | Screens App - Settings

Adjust settings for your screens app on FireStick

Written by Barry Pepper
Updated over a week ago

Core | Screens App - Troubleshooting

How to download, delete and find app version number

Written by Barry Pepper
Updated over a week ago

Core | Screens App - Overview

How to properly use the app and concepts around how the app works effectively as a TV display of workouts and your class reservations

Written by Barry Pepper
Updated over a week ago

Core | PushPress Screen Specs (workouts)

Defines the breakpoint and font size protocol for PushPress Workout Screen

Written by Barry Pepper
Updated over a week ago

Core | Screens App - Connect

Where to download and step by step on how to pair with your account to get your classes and workouts feed on your TV

Written by Barry Pepper
Updated over a week ago

Core | Screens - TV Hardware (Amazon Fire TV or Stick)

Written by Barry Pepper
Updated over a week ago

Core | Screens - Display SugarWOD

Did you know our SugarWOD integration automagically pulls in SugarWOD Tracks and displays them on the Screens App? Here's how

Written by Barry Pepper
Updated over a week ago

Core | Screens - How to control with remote

Written by Barry Pepper
Updated over a week ago

Core | Workout Tracking with Results

Written by Barry Pepper
Updated over a week ago

Core | Beyond the Whiteboard Setup

Connect PushPress to your BTWB account

Written by Barry Pepper
Updated over a week ago

Core | Beyond the Whiteboard

Written by Barry Pepper
Updated over a week ago

Core | Distributing Track Workouts

Written by Barry Pepper
Updated over a week ago

Core | Track Overview

A tool to organize and distribute your daily workouts

Written by Barry Pepper
Updated over a week ago

Core | SugarWOD Integration

How to enable SugarWOD and what it does

Written by Barry Pepper
Updated over a week ago

Core | Slack

The Slack integration pushes real-time notifications from PushPress.

Written by Barry Pepper
Updated over a week ago

Core | Track Definitions

Written by Barry Pepper
Updated over a week ago

Core | Acuity

How to enable Acuity and what it does

Written by Barry Pepper
Updated over a week ago

Core | Mailchimp

How to connect your PushPress account to Mailchimp

Written by Barry Pepper
Updated over a week ago

Core | Integration - Autopilot

Set-up, 6 example scenarios, data we send and lead page data capture

Written by Barry Pepper
Updated over a week ago

Core | Pro Coach Plugin

Use the Pro Coach Plugin to control how you pay your staff, based on % of client revenue.

Written by Barry Pepper
Updated over a week ago

Core | HSN Nutrition Report

The HSN App was developed to give you insights into your nutrition program backed by data.

Written by Barry Pepper
Updated over a week ago

Core | Google Analytics

Add your analytics tracking ID to monitor traffic on key sections of your PushPress system and PushPress site.

Written by Barry Pepper
Updated over a week ago

Core | API

PushPress API

Written by Barry Pepper
Updated over a week ago

Core | Workout Tracking Gotchas

Written by Barry Pepper
Updated over a week ago

Core | Zapier - Data, Pairing & Triggers

Written by Barry Pepper
Updated over a week ago

Core | Integration - Acuity Scheduling

How to best onboard new prospects into the PushPress system with a self-chosen time slot via Acuity

Written by Barry Pepper
Updated over a week ago

Core | Integration - Instapage

How to get your Instapage landing pages hooked into the PushPress Lead System

Written by Barry Pepper
Updated over a week ago

Core - How to connect PushPress to Zapier and other 3rd party applications

Written by Barry Pepper
Updated over a week ago

Core | Integration - Passing URL parameters via the Plan Redirect URL

Setup flow example for members to schedule a time after making payment

Written by Barry Pepper
Updated over a week ago

Core | Branded App - App Store Connect Terms

Instructions on where to find updated Apple Terms to sign

Written by Barry Pepper
Updated over a week ago

Core | Branded App - Background Image

Written by Barry Pepper
Updated over a week ago

Core | Branded App - App Transfer

Info we need to initiate your iOS App Transfer

Written by Barry Pepper
Updated over a week ago

Core | Branded App - Pricing

Price for Single and Multi-Location options

Written by Barry Pepper
Updated over a week ago

Core | Branded App - Apple Developer Account

How to create and Apple Developer account and DUNS number for your Branded App

Written by Barry Pepper
Updated over a week ago

Core | Employee Reimbursement Invoices

Written by Barry Pepper
Updated over a week ago

Core | Facebook - Busting the Cache

Written by Barry Pepper
Updated over a week ago

Core | Staff Support & Training

Having educated Coaches and staff is vital to success and we are here to provide support.

Written by Jessica Hamel
Updated over a week ago

Core | Create Gift Certificates to Sell

Creating a gift card, or gift certificate is a great way for friends and family to purchase for their friends fitness journey. Here's how

Written by Dave Yandel
Updated over a week ago

Core | Passing URL parameters INTO a Plan Landing Page or Lead Capture Form

Example of how to pre-populate name, email, phone etc on a Landing Page

Written by Barry Pepper
Updated over a week ago

Core - How to get your 1099-K from Stripe

Log into your Stripe dashboard to download your 1099-K for taxes

Written by Barry Pepper
Updated over a week ago

Core | Consistency Awards Notifications

Written by Barry Pepper
Updated over a week ago

Core | Using a Bar Code Scanner

An alternate to using the check-in app is a USB bar code scanner connected to a computer

Written by Barry Pepper
Updated over a week ago

Core | Check-in App - Set up & Hardware

Written by Barry Pepper
Updated over a week ago

Core | Check-In App - In Use

High level concept on how to use the Check-in app

Written by Barry Pepper
Updated over a week ago

Core | Check-in App - Add Classes

Add your Classes to the Check-in App through your PushPress Control Panel

Written by Barry Pepper
Updated over a week ago