For proper functionality it is required that you use a device is not listed on the Reduced Device support list

To ensure that your Firestick experience is as intended it will require that you use a device that is listed on Amazon's currently supported list

As of May 2, 2024 the below Firestick Versions are on the Reduced Device support list and may not be able to update to updated versions of the app.

Amazon Fire TV (Gen 2)

Amazon Fire TV Edition - Element 4k (2017)

Amazon Fire Phone

Amazon Fire TV (Gen 1)

Amazon Fire TV Stick (Gen 1)

Amazon Fire TV Stick (Gen 2)

If you are experiencing app issues make sure that you check that you have a compatible device.

*Note - if your device is listed on manufacturer obsolete list or is listed as no longer supported device you will want to look into upgrading your device.