You can process full or partial refunds for various transaction types in the Control Panel, including membership payments, double charges, and PushPress services.
You can process full or partial refunds for various transaction types in the Control Panel. Once initiated, Refunds typically take 3-7 business days to process depending on the payment processor, with ACH payments completing in 4-5 business days. After processing, it may take an additional 5-10 business days for the funds to appear in the customer’s account due to the recipient bank's internal policies.
Go to the member's profile. Scroll to the bottom to locate the invoice you wish to refund.
Click the three-dot menu on the invoice and select 'Refund.'
A modal will pop up. Either leave the full amount to be refunded or adjust to a lesser refund amount.
Hit 'Confirm.'
Requesting a Refund for PushPress Services
If you need a refund for services such as PushPress Grow, follow these steps:
Ensure that the service in question has been canceled correctly within your Core account.
Contact the Customer Success team to initiate the refund request.
Share all relevant details, including the reason for the refund request and supporting documentation if needed.
Upon refund confirmation, the Customer Success team will notify you of the status.### Refunding a Double-Charged Membership If a member's subscription was charged twice, refunds can be processed as follows:
Navigate to the transaction history for the relevant member.
Locate the double charge and access the associated invoice by clicking the three-dot menu.
Select 'Refund' to issue the refund to the member. For further detailed steps, you may refer to the guide: Core | Credit Card - Process a Refund.
Refunds for transactions made with direct debit accounts are possible. To ensure a seamless process:
Wait for ACH payments to settle before initiating a refund. ACH payments typically take 3-4 business days to clear.
Once the payment is cleared, locate the transaction in the member's transaction detail history or in the Financial Report's Details tab.
From the transaction record, click the 'Refund' button to complete the process. *For information on how to process ACH refunds, go here.Typically, ACH refunds are processed within 4-5 business days. Additional delays may occur depending on the customer's bank policies.
Refund Processing Timelines
Typical Refund Processing Times
Standard Refunds: Refunds generally take 3-7 business days to process.
ACH Payments: Refunds processed via ACH systems typically take 4-5 business days to complete.
Post-Processing Delays: After refund processing, funds may take an additional 5-10 business days to appear in the recipient's account, depending on their bank.
Factors Affecting Refund Timelines
Payment Method: The method of payment primarily influences how quickly refunds are processed; credit cards often process refunds faster than ACH or wire transfers.
Bank Policies: The recipient bank's internal procedures may cause delays beyond the processing timeline.
Processing Delays: External factors such as holidays or high volume periods can extend processing times.
What to Do If Your Refund is Delayed
Check Your Bank Statements: Ensure the refund isn't already processed but unnoticed.
Contact Your Bank: The recipient's bank may provide insights on possible delays.
Contact Support: If the refund system you used is part of PushPress, the Customer Support team can assist in resolving the delay.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!