Notifications and Triggers in PushPress
Here’s a breakdown of each notification type, its recipients, and the trigger for each action:
Billing Method Updated
Sent to: Administrators
Triggered when: A client adds or updates their payment info on their account.
Instant New Bank Account Request
Sent to: Customer
Triggered when: A customer is requested to instantly connect their bank account.
Manual New Bank Account Request
Sent to: Customer
Triggered when: A customer is requested to manually connect their bank account.
Payment Failed
Sent to: Administrator & Customer
Triggered when: A recurring payment fails.
Plan Switch
Sent to: Admin & Customer
Triggered when: An admin confirms a plan switch for a member.
Payment Succeeded
Sent to: Customer
Triggered when: Any payment is made.
Note: Customers will not receive payment receipts if this notification is turned off.
Refund Issued
Sent to: Administrators & Customer
Triggered when: A refund is issued on a payment.
Low Inventory
Sent to: Customer Service email set on the settings page
Triggered when: Inventory on a product is running low.
Subscription Cancelled
Sent to: Administrator & Customer
Triggered when: A plan is cancelled.
Punchcard Completed
Sent to: Customer
Triggered when: A punchcard is completed.
Recurring Subscription Due
Sent to: Customer
Triggered: 3 days before a cash payment is due.
New Person
Sent to: Customer
Triggered when: A new plan is added with a request to set up their profile.
Note: If this email is turned off, gyms must manually send a Profile Setup link so members can set up their passwords, which is required for member app access.
Staff Assignment
Sent to: Staff Member
Triggered when: A customer is assigned to a staff member.
New Lead
Sent to: Administrator & Customer
Triggered when: A new lead is added to the system.
Document Ready to Sign
Sent to: Customer
Triggered when: A document is attached to a person for signing.
Migration Account Setup Request
Sent to: Customer
Triggered when: New members are being migrated.
Email Update
Sent to: Administrator & Customer
Triggered when: A customer updates their email address.
Daily Summary
Sent to: Administrator
Triggered: Each day.
Help
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands! Want to take charge? Give us 3 minutes on the phone or schedule an in-person demo today!