Overview
The PushPress Member App gives members a single place to manage their gym membership on iOS and Android. Members can book classes, view their schedule, update payment and profile information, manage notifications, and adjust app preferences, all from their phone.
The Member App is the standard PushPress member experience. If your gym has a custom-branded app, see the Branded App article.
How to Download and Log In
1. Download the Member App
To download the PushPress Member App, search for it in the App Store or Google Play and install it on your device.
Note: If you have not already set up a PushPress account, you will not have access. Start with your local business first.
Open the App Store (iOS) or Google Play (Android) on your device.
Search for PushPress Member.
Tap Download or Install.
Once installed, open the app.
2. Log In to Your Account
To log in, enter the email address and password associated with your gym membership. You must already have a profile at the gym accounts cannot be created from within the app.
Open the PushPress Member App.
Enter your email address and password.
Tap Log In.
If you have forgotten your password, tap Forgot Password on the login screen and follow the instructions sent to your email.
Note: You must already have a membership profile at your gym to access the app. If you cannot log in, contact your gym's front desk.
What You Can Do in the Member App
Once logged in, the Member App gives you access to:
Schedule — View upcoming classes and reserve your spot.
Check-In — Check in to classes directly from the app.
Profile — Update your personal information and photo.
Payments — View and update your payment method on file.
Documents — Access signed waivers and agreements.
Notifications — Manage push notification preferences.
Attendance History — View a full log of your past check-ins.
Settings — Adjust app preferences including calendar sync and Dark Mode.
Home Screen
The member app home screen greets you with a load of options including:
Any linked accounts (sub accounts) under your gym profile
Access to your attendance and attendance history
Workout results (Train integrated only)
Memberships view of current memberships and purchase a new membership
The upgraded menu bar
Main Navigation Buttons
Home Tab
Returns to the member app Home Screen
Schedule Tab
Reservations: Current class or open gym reservations
Classes: You can select and reserve your classes from the calendar. Your classes can be sorted by class type.
Appointments: Scheduled appointments as well as available appointments for purchase.
Events: Registration for events advertised by your gym.
Workouts
Workouts: Depending on the workout software you use, your workouts may be displayed here and scored by redirecting to the workout software's app on your device (for instance if using SugarWOD) or scored directly in the Workouts tab if your app is integrated with Train by PushPress
Social Tab
The social feed is accessible after you have accepted the general guidelines.
How to Book a Class
To book a class, navigate to the schedule and select the class you want to attend.
Tap Schedule from the home screen.
Find the class you want to attend.
Tap the class to view details.
Tap Reserve to book your spot.
If a class is full, you can join the waitlist. If a spot opens up, you will be automatically registered and notified based on your notification preferences.
To see who else is registered for a class, tap the class and swipe up to view the attendee list.
Note: You may not be able to book a class if your plan does not cover that class type, your membership is past due, the class is full with no waitlist, or you are outside the registration window.
How to Update Your Profile
To update your personal information, go to your profile from the home screen.
Tap your profile icon or navigate to Profile.
Tap the pencil icon to edit your information.
Update your name, contact details, or profile photo.
Tap Save.
Note: Members cannot cancel their own membership from the app. Contact your gym's staff to make any plan or membership changes.
How to Update Payment Information
To update your payment method, go to Payments in the app settings.
From the home screen, tap the Settings icon (cog wheel) in the top corner.
Tap Payments.
Follow the prompts to add or update your card on file.
Note: Only staff can delete a saved payment method. If you need a card removed, contact your gym.
How to Manage Notifications
To update your notification preferences, go to Notifications in Settings.
From the home screen, tap the Settings icon (cog wheel).
Tap Notifications.
Toggle individual notification types on or off.
How to Enable Dark Mode
To switch the app to a dark color scheme, enable Dark Mode in Settings.
From the home screen, tap the Settings icon (cog wheel).
Scroll to the bottom of the Settings menu.
Tap the Dark Mode toggle to switch it on.
The app will immediately switch from a white background to a dark theme. Toggle it off the same way to return to the default view.
Note: Dark Mode is a per-device setting and does not sync across devices. Requires app version 3.41.0 or later.
How to View Attendance History
To view your past check-ins, go to your profile and open Attendance.
Tap Profile.
Tap Attendance.
Your check-in history will appear in reverse chronological order.
To export your attendance history, tap the download icon at the bottom right of the screen, set a date range, and enter the email address where the history should be sent.
[Screenshot placeholder: Attendance history screen with download icon visible]
Managing Multiple Gym Accounts or Family Members
If you belong to more than one gym using PushPress, all accounts will appear in the app as long as the same email address is used across each gym. Tap the account you want to manage from the account switcher.
For family members with linked profiles at the same gym, each linked account will appear in the app. Tap the profile you want to manage. If a family member's profile does not appear, confirm that it is set up as a sub-account under the primary account in Core.
Troubleshooting
Issue | Steps to Try |
Cannot log in | Confirm you are using the email address on file at the gym. Use Forgot Password if needed. |
Cannot book a class | Check that your plan covers the class, your membership is active, and you are within the registration window. |
Dark Mode toggle not visible | Update the app to version 3.41.0 or later. |
Waitlist notification not received | Check your notification preferences in Settings and confirm your device allows push notifications from the app. |
Family member profile not showing | Confirm the family member is set up as a sub-account in Core under the primary account. |
Gym not appearing after switching | Confirm all gym accounts use the same email address. Contact support if the issue continues. |
Frequently Asked Questions
Can I create a new account in the app?
No. Accounts cannot be created from within the app. You must have an existing membership profile at the gym. Contact your gym's staff to get set up.
Can I cancel my membership from the app?
No. Membership cancellations can only be processed by gym staff. Contact your gym directly to request a cancellation.
Can I delete my credit card on file?
No. Only staff can delete a saved payment method. Contact your gym to remove a card.
Can I delete my profile from the app?
No. Profile deletion can only be done by gym staff. Please contact them directly for removal of your information.
Does Dark Mode sync across devices?
No. Dark Mode is a per-device setting. Enable it separately on each device where you use the app.
I belong to multiple gyms but one is not showing. What should I do?
Confirm that the same email address is used for your account at each gym. If the issue continues, contact PushPress Support.