Here’s a structured guide to enabling 24-Hour Access via HybridAF for your members, including the integration process with PushPress:
Enabling 24-Hour Access (HybridAF Integration)
Request 24-Hour Access:
You can offer 24-hour facility access by enabling it at the plan level during plan creation or by editing an existing plan.
NOTE: Members must download and use the HybridAF App to trigger access to your facility.
Reach Out to PushPress:
Contact the PushPress team via PushPress Messenger to request access to enable the 24-hour access feature for your Core account. Only the PushPress team can activate this functionality.
HybridAF Integration:
This integration is only available for Core Pro or Core Max users. If you’re currently using Core Free and want to upgrade, contact PushPress to discuss upgrade possibilities.
Obtain a PushPress Integration Token:
To activate HybridAF, reach out to HybridAF support at support@hybridaf.com.
Request a PushPress integration token from them.
Submit the Integration Token:
After receiving the integration token from HybridAF, submit it via the link provided by the PushPress team.
Check Automated Emails from HybridAF:
Before activation, confirm with HybridAF support that any automated emails they send on your behalf are accurate. Ensure the content of these emails aligns with your preferences.
Activation Timeframe:
The PushPress team typically activates the integration within 1 business day after receiving your integration token and request.
Confirmation:
You’ll receive an email confirmation once the integration is activated.
Enable HybridAF Access on Plans:
Once the integration is active, you can enable HybridAF 24-hr access for specific plans.
To enable 24-hour access:
Either create a new plan or edit an existing plan.
In the plan settings, ensure that "HybridAF 24-hr access" is selected.
Users on this plan will have access to this plan. Data is updated every 15 minutes to sync with Hybrid AF.
Important NOTE: If you previously set up the HybridAF integration using Zapier, you will want to disable those Zaps to ensure the direct integration works correctly.
On the Hybrid AF Side
FAQs
Will users get removed once their plan expires?
Yes, we’ll be syncing our data with HybridAF every 15 minutes, and users will be added and removed from HybridAF based if their plan is active.
What plan statuses are synced?
Pending active will not gain access until the plan becomes active.
What happens if a member updates their details in HybridAF?
Which data does our system send to Hybrid AF?
Email, First name, Last name, Mobile Number and Status
Will waivers or plan information be synced?
No, Hybrid will grant or not grant information based on sync from Core. It will not know if a waiver is signed.
What happens if a user change their email in our system?
Let’s say John has john@grr.la in our system. They’ll be synced to HybridAF with that email.
Then John changes the email in Core to john@example.com. At this point we WILL NOT remove john@grr.la from HybridAF, but we’ll sync john@example.com instead - both will exist in HybridAF at that point.
Note that john@grr.la will retain whichever status it had before the email change, and we’ll never update it again (it’s not a contact that only exists in HybridAF)
What happens if an admin adds someone manually on hybrid that is not in our system?
If their email doesn’t exist in our system for that client, it is ok. They will have access and live in HybridAF’s system without issues.
If the email DOES exists in Core, then any changes made in HybridAF’s system will be overridden by our status.
What if all access needs to be revoked from all plans?
Contact the PushPress team via PushPress Messenger and we will revoke access. This will revoke ALL access and remove the toggle from each plan. Admin can do this one by one at the plan level as well.
Help
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands! Want to take charge? Give us 3 minutes on the phone or schedule an in-person demo today!