Here’s a structured guide to enabling 24-Hour Access via HybridAF for your members, including the integration process with PushPress:
Connecting HybridAF HybridAF allows 24/7 access control for your facility.
Make sure you already have a HybridAF account.
In the Integrations Hub, select HybridAF.
Enter your Facility ID provided by HybridAF.
Click Connect. You’ll see the connection status update immediately. From this page you can:
Disconnect or reconnect HybridAF.
Update your Facility ID if needed. Once connected, HybridAF syncs with PushPress automatically to grant or revoke access based on plan status. 👉 Tip: If a member’s plan is paused or canceled, HybridAF access is revoked automatically.
Troubleshooting Token Issues: Ensure the integration token in your PushPress account is accurate and up-to-date. Incorrect or expired tokens can disrupt synchronization.
To enable 24-hour access:
Either create a new plan or edit an existing plan.
In the plan settings, ensure that "HybridAF 24-hr access" is selected.
Users on this plan will have access to this plan. Data is updated every 15 minutes to sync with Hybrid AF.
Member Eligibility Requirements: Ensure members have an active membership status, current payments, and either user-level HybridAF flag enabled or membership plan with HybridAF flag.
Important NOTE: If you previously set up the HybridAF integration using Zapier, you will want to disable those Zaps to ensure the direct integration works correctly.
On the Hybrid AF Side
FAQs
Troubleshooting HybridAF Issues
Sync Delays: Scheduled sync delays can occur. Edit and save a member’s profile to manually trigger synchronization.
Email Conflicts: Verify that each member has a unique email address, as duplicate emails (e.g., for parent-child accounts) can cause activation issues.
Activation Emails: Ensure members have received their HybridAF welcome/activation emails.
Integration Token Issues: Verify the integration token in your PushPress account is correct and up-to-date.
Will users get removed once their plan expires?
Yes, we’ll be syncing our data with HybridAF every 15 minutes, and users will be added and removed from HybridAF based if their plan is active.
Sync Delays Troubleshooting: If there are sync delays, you can edit and save a member’s profile to trigger manual synchronization.
What plan statuses are synced?
Pending active will not gain access until the plan becomes active.
Pending Active Memberships: Members with future-dated plans in 'Pending Active' status will not receive HybridAF access until the plan starts.
What happens if a member updates their details in HybridAF?
Which data does our system send to Hybrid AF?
Email, First name, Last name, Mobile Number and Status
Will waivers or plan information be synced?
No, Hybrid will grant or not grant information based on sync from Core. It will not know if a waiver is signed.
What happens if a user change their email in our system?
Let’s say John has john@grr.la in our system. They’ll be synced to HybridAF with that email.
Then John changes the email in Core to john@example.com. At this point we WILL NOT remove john@grr.la from HybridAF, but we’ll sync john@example.com instead - both will exist in HybridAF at that point.
Note that john@grr.la will retain whichever status it had before the email change, and we’ll never update it again (it’s not a contact that only exists in HybridAF)
What happens if an admin adds someone manually on hybrid that is not in our system?
If their email doesn’t exist in our system for that client, it is ok. They will have access and live in HybridAF’s system without issues.
If the email DOES exists in Core, then any changes made in HybridAF’s system will be overridden by our status.
What if all access needs to be revoked from all plans?
Contact the PushPress team via PushPress Messenger and we will revoke access. This will revoke ALL access and remove the toggle from each plan. Admin can do this one by one at the plan level as well.
Reactivated Members: For reactivated members listed as 'Ex-Member,' you need to add a new active membership plan to restore their Member status and enable HybridAF access.
Help
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
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