Promote to staff and assign an access role:
Some of your best coaching/staff talent exist within your member ranks. If you want to grant an existing member a staff access role, its best to promote them to staff rather than adding them as staff from staff member menu in Core.
PushPress also allows you to manage permissions at different levels such as "Coach" or "Admin," determining their access to features like the Staff App and Control Panel.
From the member's profile, scroll to the "settings" at the bottom of the page.
Select the desired Access Role.
Select whether to allow access to the Control Panel/Staff App
Save the changes. Additionally, after assigning an Access Role, ensure Staff App access is toggled on to enable key features such as managing classes.
Enabling Staff App Access for Coaches
After promoting a member to the Coach role, follow these steps to grant them access to the Staff App:
Navigate to the "People" page and locate the staff member under the staff list.
Click on the three dots next to their name and select "Edit Coach's Profile."
Scroll to the bottom of their profile to find the option to toggle their Staff App access on.
Once toggled on, the staff member can log in to the Staff App and use its features, such as checking people into classes.
Adjusting Access to Plan Details
Coaches cannot view full plan details in PushPress by default. If you need a staff member to have access to full plan details:
Change their role from Coach to Admin.
An Admin role grants the staff member expanded permissions, including visibility into complete plan information.
Demote a staff member to member and remove their access role:
There comes a time where we need to fire or remove access for a Staff member to be able to login into your core dashboard and staff app. NOTE: If you are removing the staff member's access to the gym completely, it's best to demote to member prior to deleting their member profile.
From the core dashboard, select "People" then "Staff Members"
Find the staff member you need to demote and select "Edit Coach Info" from the three dots next to their name.
From the member's detail page, scroll to the bottom section labeled "Access"
Select the current access role and select "Demote to Member"
Toggle off the access to Control Panel/Staff App
Save the changes
Ensure you also toggle off the Staff App access if previously enabled, to prevent unintended access.
Resolving 'Non-Member' Status Issues
Users and admins may encounter cases where staff or coaches in PushPress are mistakenly labeled as 'non-members.' Below is an exploration of common causes and their solutions:
Common Situations and Solutions
1. Coaches on 'Non-Member' Plans Cause: The 'COACHES' plan (or equivalent) in the system is configured to label users as 'non-members.' Solution:
Update the Plan Settings: Navigate to the admin settings and locate the plan details. Change the designation so that all users on the plan are considered 'members.'
Assign a Regular Membership Plan: Instead of the 'COACHES' plan, assign the affected individual an appropriate membership plan and mark it as comped (if applicable). 2. Staff Profiles Listed as Non-Members Cause: Staff profiles may not have been promoted beyond standard user status, affecting their access. Solution:
An admin with proper access rights must log in and elevate the user's profile to 'staff.' This action helps ensure that they are correctly designated as staff members. Make sure this administrative action is carried out by a trusted admin for security reasons.
Best Practices for Admins
Regularly check and update your plan configurations to ensure roles align with user expectations.
Familiarize yourself with admin rights to promote users efficiently and securely.
For widespread issues, review the role assignments for all members on specific plans to proactively correct configurations. By taking these steps, you can ensure proper role assignments and avoid access difficulties.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!