ACH refunds operate differently than credit card refunds:
A refund can only be processed after the payment process has completed. Once the payment has processed, the refund can be applied. A best practice is to refund a previous invoice the amount needed when possible and notify the customer of what you're doing. Informing them that you are refunding a different invoice so they don't have to wait can win you favor.
ACH refunds must be initiated within 90 days after the original payment.
Refunds for ACH payments take longer to process: between 4-5 business days.
You can do a full or partial refund for any transaction in the Control Panel.
Find the transaction receipt. Either from their member detail history or from the payment report.
On their receipt page hit the 'refund' button.
A modal will pop up. Either leave the full amount to be refunded or adjust to a lesser refund amount.
*For information on how to process Credit Card refunds, go here
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