What does the Member App do?
Our Member App allows members to access your gym's system. They will be able to manage certain aspects of their account at your gym such as:
Register for Classes & Events.
Purchase Plans & Appointment Credits (if enabled by business).
Schedule Appointment Credits (if enabled by business).
Member Contact information.
Billing information.
Access to any signed documents, waivers or agreements.
Attendance history.
Can a person create an account in the app?
No. A person can only access the Member App if they already have a profile in your system. They will not be able to create a profile in-app. Once a member has a plan added, they will have access to the app.
Can members cancel their plan in the app?
Account and membership cancellations must be processed by the business' staff and cannot be completed by members through the member app. If you are wishing to cancel your membership please contact the administrator of the gym, studio or business that you are attending.
How do I change a member's username or password?
Members have the ability to change their username and password within the app. Alternatively, you can update the information for them by going to their profile and clicking 'Edit Personal Info'
What if a member forgets their password?
If a member forgets their password in PushPress gym software, they can easily reset it by clicking the "Forgot Password" link on the login page. This will prompt them to enter their email address, and a password reset link will be sent to their inbox. By following the link, they can create a new password and regain access to their account.
How can members update their billing or personal information?
For members to update their billing and personal information follow these simple steps:
Log into the member app.
Click on the "Gear" icon.
Personal details can be updated in the "Profile" section.
Payment information can be updated by selecting "Payments" and then choosing Pencil icon.
Payment information can be added by selecting the "Add" button.
Can members delete their credit card on file?
Members are not able to delete their billing information on their own. This action can only be performed by the business staff. If a member wishes to remove their billing details, they will need to contact the staff directly. The staff can then securely delete or update the billing information in the system. This policy ensures that all financial data is handled with the necessary oversight and security, protecting both the business and its members.
I belong to multiple gyms, but can't access my gym. How do I do fix this?
First, ensure the member is using the same email address across all gyms or studio in which they belong. If you have confirmed that is correct, here's step by step how to toggle between gyms. *Note that the toggle option is only available within the Member app and not in the Branded App.
Log into the Member App
The potential options will appear at the bottom of your screen to select.
Once logged in members can click on the logo of the business to toggle between gyms.
How do members manage family members on their account?
All family members with linked profiles at the same gym will be able to access each other’s accounts in the Member App. Once logged into the app, they will be able to see all linked accounts. They can click on the account they want to manage. If they do not see a family member’s profile listed, ensure that each family member is listed as a sub-account under a main parent account.
Can members pay their invoices using the members app?
Members cannot directly pay invoices through the PushPress Members app. In the PushPress gym software system, invoices are typically paid through the member's stored payment method, such as a credit card or bank account. Here's how the process works:
Automatic Billing: When an invoice is generated, the system automatically charges the member's saved payment method on the due date. This is the most common way invoices are paid, ensuring timely payments without requiring manual action from the member.
Staff-Initiated Payments: Gym staff also have the ability to process payments on behalf of members. This can be useful in situations where a member prefers to pay in person or over the phone.
Payment Methods: Members can pay invoices using credit/debit cards or bank account transfers provided the payment method is enabled in the PushPress system.
Can members delete their profile?
No, members cannot delete their own profiles in the PushPress system. Profile deletion is a task that must be handled by the gym's staff. If a member wishes to have their profile removed, they need to contact the gym directly, and the staff can then delete the profile from the system. This ensures that all actions related to member data are securely managed and that no data is lost or deleted accidentally.
How can members access their attendance history?
From the home page, attendance is shown at the bottom. By selecting "View all", a month-by-month list (in chronological order) is available. An attendance report can be sent by selecting the "Arrow" from the upper right corner, members will be able to set the date range, as well as specify what email address the attendance history should be sent to.
How does waitlist work?
If a class is full, a member can put their name on the waitlist. They will be asked to set their notification preferences. If a spot opens up according to their notification preference, they will be sent a notification via text or email, that they have been given the spot. They will be automatically registered for the class.
Can members see who else is reserved for a class?
This is a setting that is dictated by the business admins. If enabled, members will be able to see who is reserved for class by simply select any class from the schedule button and swipe up on your screen. This will display additional class details, including the staff assigned to the class and a list of participants who have registered.
Can I push notifications through the app?
Push notifications in both the Member App and Branded App are triggered when:
A staff member posts to social feed.
Someone comments on a social feed post you’ve made.
Someone likes/reacts to a social feed post you’ve made.
You are mentioned in a post on social feed.
If a member is on the waitlist for a class and a registered member cancels their reservation. You will get a notification about being added into the class.
Some of the push notifications are exclusive to business that use the Train workout tracking software. Below is a list of these notifications:
A new workout is published.
Someone comments on your score.
Someone likes your score.
A member can't register for a class. Help!
A member might not be able to register for classes for any of the following reasons.
They have exceeded the number of classes their plan can register/check-in to.
They membership plan is overdue.
The plan does not allow for check-ins to this specific class.
The class is full. In these cases, members can join the the waitlist.
They're trying to register outside of the class's registration window.
What workouts show on the app and what can members do with them?
Train workouts show the workout details, notes, videos, and a calculator if it is a “for weight” workout. There is a trophy icon that goes to the leaderboard and a “Log Result” button for people to track workouts within the app. If a score has already been logged, it will show the result logged with a ☑️.
SugarWOD workouts show the basic workout details and have a “Log Result” button. Clicking Log Result will open the SugarWOD app.
We use Train, do we still need the Train app?
No. You can encourage your members to use the New Member App. Workout performance data will automatically come from Train into the member app.
When do pre-orders show on the homepage?
Any pre-order that is active and available for ordering shows on the homepage. If there are multiple active pre-orders, the widget will be a carousel that users can scroll through to see the card for each pre-order.
More Information
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress, a fitness club software, is revolutionizing the way gyms are run. We've taken decades of experience running our own successful gym and turned it into an easy, powerful solution for other passionate fitness club owners looking to save time by streamlining their business with us. Our software helps them manage their business with professionalism and efficiency in every aspect - from memberships & payments to inventory tracking!