Overview
Waivers in PushPress Core are digital agreements that members sign before or after joining. You can create custom waivers, assign them to specific plans, track who has and hasn't signed, and resend requests to unsigned members. This article covers the full workflow from setup through ongoing management.
Who can do this: Admin
Where: Control Panel → Apps → Digital Documents
How to Create a Waiver
1. Navigate to Waivers
To create a waiver, go to Control Panel → Apps → Digital Documents
Log in to your PushPress Core admin account.
From the left navigation, click Control Panel - Apps.
Click Digital Documents.
Write the Waiver Content
To write the waiver, enter the title and the full text of the agreement in the editor.
Enter a Waiver Title (internal label and what members see at the top of the waiver).
In the Content field, paste or type the full waiver text.
Use the formatting toolbar for any headers or emphasis needed such as check boxes, bullets or custom fields to auto-populate information.
Click Save Draft or Publish when ready.
Helpful Hints:
Use merge fields instead of "fill in the blank lines" to auto populate information on the document such as customer name, plan name, plan price.
Documents can not be "filled in". It is a read, check and scroll until the signature box appears.
Checkboxes - In lieu of initials, add a checkbox for "I agree" to slow the scroll.
Note: PushPress does not provide legal templates. Consult a local attorney to ensure your waiver language meets your jurisdiction's requirements.
3. Attach to type
There are a few options to automatically attach a waiver to:
Attach to Type
Choose how the waiver is automatically attached:
None — Reserved for manual attachment from the member profile.
Person — Attaches to every person in the Core account.
Plan — Sent to any member on the selected plan.
Discount — Sent to any member with the selected discount.
Appointment Type — Sent to any member booking the selected appointment type.
Note: Members are prompted to sign during landing page checkout. For manually assigned plans, the waiver prompt is sent separately by email.
How to Manage Member Waivers
Viewing Waiver Status
To see who has and hasn't signed, go to the Waivers section and review signing status by member or by waiver.
Go to Control Panel → Apps - Digital Documents.
Click into the waiver you want to review.
The signing status for each member appears in the list: Signed or Unsigned.
To re request - select members - bulk actions - re-request OR you can revoke them to clear the unsigned section.
Viewing a Signed Waiver
To view the content of a signed waiver, open the member's profile and locate their Waivers section.
Go to People and open the member's profile.
Click the Waivers tab or scroll to the Waivers section.
Click the waiver name to open and review the signed document, including the timestamp.
Manually Marking a Waiver as SignedTo manually mark a waiver as signed (for waivers collected outside PushPress), open the member's profile and update the signing status.
Open the member's profile.
Go to the Waivers tab.
Find the waiver and click Mark as Signed.
Confirm.
Note: Manually marked waivers do not include a digital signature or timestamp from the member. This is for record-keeping only — the original signed document should be retained outside PushPress.
Member Access to Signed Documents (Member App and Branded App)
Members can view and download their own signed documents from the PushPress Member App or your gym's Branded App. Access is persistent — documents remain available after signing, not only at the moment of signing.
Where: Settings → Documents
What members see:
All of their documents in one list
An option to view or download each document as a PDF
Viewing or downloading a copy:
Open the PushPress Member App or your Branded App.
Go to Settings → Documents.
Tap a document to open it.
Choose to view it or download the PDF.
The PDF includes the member's signature and the signing timestamp.
Tip: When a member asks for a copy of their waiver, point them to Settings → Documents in their app instead of emailing a PDF. Staff do not need to send copies manually.
Troubleshooting Waivers
Issue | Steps to Try |
Member did not receive the waiver email | Check their email address on file. Confirm the plan has a waiver assigned. Use Resend from the waiver's member list. |
Waiver not appearing on the landing page | Confirm the waiver is assigned to the plan and published (not in draft). |
Signed waiver not showing in member profile | Refresh the profile page. Allow a few minutes after signing for it to sync. |
Need to update waiver language | Edit the waiver content in Control Panel → Waivers. Members who have already signed will retain their original signed version. |
Important Notes
Note: PushPress does not provide legal waiver templates. Work with an attorney to ensure your waiver language is appropriate for your jurisdiction and business type.
Note: Editing a waiver after it has been signed does not affect previously signed versions. Members who signed the original retain that version on file.
Note: Waivers are assigned per plan. If you run multiple plans, each plan may have its own waiver or share the same one.
Frequently Asked Questions
Can I create a form to collect member information?
Yes. You can create a PAR-Q, athlete readiness, intake or any form needed with an integration with google forms. Learn More: Create a PAR-Q
Can I have a digital document for minors?
No, the system will not send a separate document based on birthday, but if they are on separate plans such as a camp you can have a specific one for that plan. Most add a part to the waiver "If under 18...". Please seek local legal assistance. Sub-account documents are sent to the primary account on file or prompted at sign up.
Can I have different waivers for different plans?
Yes. Each plan can have its own assigned waiver. Assign the appropriate waiver in the plan settings.
What happens if a member skips signing the waiver?
Members who purchase via the landing page are prompted to sign the waiver as part of the checkout flow. For admin-assigned plans, the waiver prompt is sent by email — signing is not enforced automatically. Monitor unsigned members through the waiver's member list.
Can members sign waivers from the Member App?
Yes. Members can view and sign pending waivers from within the PushPress Member App.
Can I export a list of signed waivers?
Signing status is visible per waiver in the Control Panel. There is bulk actions for export.
Is the digital signature legally binding?
Digital signatures collected through PushPress comply with standard e-signature practices, but legal enforceability depends on your jurisdiction. Consult a local attorney if you have questions about enforceability.