When communicating a price increase to gym members, transparency and empathy are key. Clearly explain the reasons behind the change, such as rising costs or investments in better equipment, facilities, or services. Provide ample notice—30 to 60 days is ideal—so members can prepare. Acknowledge their loyalty and highlight the added value they will receive. For example, “We deeply appreciate your commitment to our gym. This small adjustment will help us continue providing the high-quality experience you deserve.” Offer to address any questions or concerns individually to ensure members feel heard and valued. Here’s how to adjust your plan prices:
Scenario 1: Raising Rates While "Grandfathering" Current Members
Access the Plan: Navigate to your Plans list.
Click the three dots next to the desired plan and select “Edit Plan.”
Adjust the Price:
Modify the plan’s price to the new rate.
Save the Changes:
Click “Next,” then “Save.”
When prompted to update the plan for all current members, select “No.”
This approach ensures that existing members retain their current rates, while new members are charged the updated price.
Scenario 2: Raising Rates for All Members
Access the Plan: Navigate to your Plans list.
Click the three dots next to the desired plan and select “Edit Plan.”
Adjust the Price:
Modify the plan’s price to the new rate.
Save the Changes:
Click “Next,” then “Save.”
When prompted to update the plan for all current members, select “Yes.”
This method updates the pricing for both existing and new members.
Help
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
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