For the most part, the system takes care of duplicate accounts by auto merging if we detect they have the same email. But in some cases the same person could sign up 2 plans with separate emails, so we have a "Merge Member" function.
Merging accounts in PushPress is a directional process. The profile you start the merge from becomes the outgoing (source) account, and its data is merged into the destination (primary) account. This ensures the primary account’s identity is preserved and avoids unintentional overwrites. Always initiate the merge from the profile you do not want to keep.
Duplicate profiles can occur when members create accounts using different email addresses. Additionally, members may inadvertently create non-member profiles, which could lead to restrictions on features such as session reservations or viewing exclusive content.
If you see both member and non-member versions of the same person, use the "Merge Member" option from the member page settings. Always initiate the merge from the profile you don’t want to keep.
Managing linked accounts in PushPress may involve merging, unlinking, or resolving sub-account issues, ensuring proper account hierarchy and unique user credentials.
If emails are being sent to the wrong profile after a merge, it may be due to the original email still being associated with the merged (source) user ID. To fix this:
Create or re-add the correct profile with the intended email address.
Merge the incorrect profile into the correct profile, starting from the profile you do not want to keep.
Confirm that the correct email is associated with the kept profile to ensure proper email routing.
Identify the Accounts to Merge: Determine which account you want to keep (destination) and which account you want to merge into it (source).
Start the Merge: Navigate to the profile you do not want to keep and select the "Merge" option.
Select the Destination Account: Search for and select the primary account you want to keep.
Complete the Merge: Confirm the merge to consolidate the source account’s data into the destination account. Verify that the destination account retains the correct information.
To address profile-toggling errors:
Ensure users log out and back into the correct account credentials.
Use the top left toggle option in the member app interface to switch to the correct profile (e.g., between a child and personal profile).
Inform the user about the toggling feature and its importance in accessing the correct profiles.
Note: Sub-accounts cannot be merged. To merge a sub-account, you will need to remove from the parent account first.
To merge a non-member sub-account into a staff profile:
Start on the profile you do not want to keep (e.g., the non-member sub-account).
Remove the sub-account relationship so it is no longer a child of the parent profile. Sub-accounts cannot be merged while attached.
Initiate the merge from the unwanted profile and select the staff profile as the destination.
Verify the email on the kept staff profile and confirm their staff role is properly assigned.
To remove a sub-account from a parent account:
After removing the sub-account, verify that the parent profile retains the correct information and functionality. This ensures no data is lost during the process.
Navigate to the sub-account's profile.
Scroll to the section describing the linkage.
Select the "Remove from Parent account" option to separate them.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!