Who can book recurring appointments?
Staff via Control Panel.
Members cannot self-book a recurring appointment series for themselves.
I set my recurring series to “does not end”, what does that mean?
The appointment series will recur in perpetuity.
The appointment calendar will create the first 16 weeks of appointments based on the recurring schedule set. The calendar extension service will continue to create additional appointments beyond the initial 16 weeks.
Can I check someone in to an appointment who doesn’t have a credit?
No, credits are required to check in to an appointment.
I see an appointment status that includes ‘unpaid’, what does that mean?
That means an appointment hasn’t been ‘paid’ for yet; it hasn’t had a credit assigned.
If I have a recurring appointment series and I get more credits, will they automatically be assigned to unpaid appointments?
Currently; no. But, that feature is coming soon.
Does the system try to apply available credits to an unpaid appointment?
Yes, if a person checks in, late cancels or no-shows for an appointment and it was unpaid, the system will attempt to assign a credit for that appointment.
What happens if a member tries to check in to an ‘unpaid’ appointment on member app?
If that member has available credits, the credit will be applied and they’ll be checked in.
If that member has no available credits, they will receive an error in member app.
What happens if a member tries to check in to an ‘unpaid’ appointment on staff app kiosk mode?
If that member has available credits, the credit will be applied and they’ll be checked in.
If that member has no available credits, they will receive an error in kiosk mode.
What happens if a staff tries to check someone in to an ‘unpaid’ appointment on staff app staff mode?
If that member has available credits, the credit will be applied and they’ll be checked in.
If that member has no available credits, they will receive an error in staff mode.
Help?
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress, a fitness club software, is revolutionizing the way gyms are run. We've taken decades of experience running our own successful gym and turned it into an easy, powerful solution for other passionate fitness club owners looking to save time by streamlining their business with us. Our software helps them manage their business with professionalism and efficiency in every aspect - from memberships & payments to inventory tracking!