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Core | Flex Fee FAQs
Core | Flex Fee FAQs

Here are some commonly asked questions about Flex Fee

Updated over a week ago

What is Flex Fee?

Flex Fee gives you the power to add customizable transaction fees. This way, you can easily support community projects, help out your members, or manage operational costs—all on your terms. It's all about giving you more control and flexibility over your finances.

What is the maximum Flex Fee I can set?

The maximum Flex Fee you can set is 10%.

Who gets the proceeds of the Flex Fee?

Your business. PushPress does not keep any of the fee. (Ex: If a plan costs $100 and the gym sets a 7% fee, the client would be charged $107. If Stripe processing fees = $3, the gym gets $107-3 = $104)

Will my customers be able to see the add-on fees?

Yes, transparency is key. The Flex Fees will be clearly itemized in the payment breakdown provided to your customers at the time of purchase.

Can I limit Flex Fees to memberships only?

At this time, no. If a Flex Fee is created, it will apply to all transactions using the payment type specified.

Best Practices

When implementing any changes related to billing, it's crucial to fully understand your objectives with the Flex Fee, be aware of potential risks, and know the best strategies for rolling out your Flex Fee effectively.

  1. Assess Your Costs: Before rolling out a Flex Fee, calculate your average transaction costs to determine an appropriate fee percentage that helps you cover costs without overcharging your clients.

  2. Stay Competitive: Research what other gyms in your area are doing. If they're not adding extra fees, setting a high add-on fee might put you at a competitive disadvantage.

  3. Transparency is Key: Clearly communicate the reason for the Flex Fees to your members. Understanding that this fee is meant to cover transaction costs can help in maintaining their trust and satisfaction.

  4. Monitor Member Feedback: Pay attention to how your members react to the introduction of Flex Fees. High resistance might require reevaluating your fee structure.

  5. Legal Compliance: Ensure that your Flex Fees comply with local laws and regulations regarding transaction fees and surcharges.

  6. Use as a Last Resort: Consider Flex Fees as a last resort after exploring other ways to absorb or reduce transaction costs.

  7. Educate Your Staff: Make sure your staff understands the Flex Fees and can explain them to members clearly and confidently.

  8. Review Periodically: Transaction costs and business needs change over time. Regularly review your Flex Fee percentage to ensure it's still appropriate and necessary.

By following these best practices, you can effectively implement the Flex Fee Feature in a way that supports your business while maintaining a positive relationship with your gym members.

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