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Core | Payments - Collecting Overdue
Core | Payments - Collecting Overdue

How to get collect payments that are overdue

Updated over a week ago

First, you can monitor who has overdue payments from 3 places:

  • Dashboard - Failed Billing section

  • Invoices tab

  • Individual member detail page

How to Collect Payment

From either the drop down next to the invoice on member detail page or Invoices tab, click on the menu to reveal "view invoice". From there, you can select what payment method and amount to pay against the invoice. 

If someone has updated their credit card for payment:

Verify that the billing method the plan is trying to collect on is the same as the new card added (on member detail page)

Alternatively, you can just wait for the nightly batch to run it. As long as the member has updated their billing information to a valid form, the system will reattempt to collect payment. 

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