Every now and again a Credit Card will get declined. Here is what to do.


Verify Credit Card data is correct. Its often easiest to remove the current card on file and add a new one. (can be the same one or different)

Step 2

If that still doesn't solve the problem, get the member to ask their bank why the charge was declined. Banks typically don't provide much more data than a generic decline to Stripe so not a lot we can do our end without this additional information unfortunately.

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