Ensuring smooth payment processing is essential when using PushPress. This guide outlines common causes of payment issues, troubleshooting steps, and best practices for successful transactions.
Step1
Verify Credit Card data is correct. Its often easiest to remove the current card on file and add a new one. (can be the same one or different)
Additionally, if the current card faces repeated issues, consider assigning a new card to the plan or manually updating the payment details to address potential issues.
Step 2
Open invoice and scroll to the bottom to view transaction details. There are several reasons for a failed transaction. Insufficient funds, incorrect card number, wrong zip code or cvc. If information is incorrect, reenter the payment information with the correct information.
Additional reasons could include bank restrictions, unsupported payment methods, or outdated billing information. Confirm these details to avoid potential errors.
Step 3
If that still doesn't solve the problem, get the member to ask their bank why the charge was declined. Banks typically don't provide much more data than a generic decline to Stripe so not a lot we can do on our end without this additional information unfortunately. Encourage the member to verify with their bank if the refusal is due to large payment amounts, recurring transactions, or any flagged issues specific to their account.
Step 4: Verify Payments
Check payments by visiting the member's profile page under transactions or using the day's transaction report in the payments menu.
Step 5: Managing Transaction Discrepancies and Fees
Understand processing fees and refunds – fees are subtracted from payments before funds are deposited, and refunds do not recover these fees, which can create discrepancies.
Conclusion: Best Practices
Ensure user-provided billing details match bank records, communicate clearly with members about issues, and regularly monitor transactions for preemptive issue resolution.