All Collections
Core | Payments - Charge Failed
Core | Payments - Charge Failed

Every now and again a Credit Card will get declined. Here is what to do.

Updated over a week ago


Verify Credit Card data is correct. Its often easiest to remove the current card on file and add a new one. (can be the same one or different)

Step 2

Open invoice and scroll to the bottom to view transaction details. There are several reasons for a failed transaction. Insufficient funds, incorrect card number, wrong zip code or cvc. If information is incorrect, reenter the payment information with the correct information.

Step 3

If that still doesn't solve the problem, get the member to ask their bank why the charge was declined. Banks typically don't provide much more data than a generic decline to Stripe so not a lot we can do on our end without this additional information unfortunately.

Did this answer your question?