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Member App | How to Find and Submit the Diagnostics
Member App | How to Find and Submit the Diagnostics

If you are having issues with your member app, here is how to find and send the PushPress team the diagnostics from your device.

Updated over a week ago

When you need assistance with your Member App (or Branded App), providing the Member App diagnostics will hep the PushPress Support staff to quickly identify and troubleshoot your issue and provide the fastest possible resolution. Here are the steps to find and submit your diagnostics.

HINT: After submitting your diagnostics, make sure to keep an eye on your email for follow on questions and information as PushPress Support diagnoses the issue.

From the member app Home Screen, select the Setting "Gear" icon on the right side.

Select "Help & Support"

Select "Report an issue"

From the email screen, clearly state what issue you are experiencing and if you've attempted any troubleshooting steps prior to sending in your diagnostics.


If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at Our team is here to help.

About PushPress

PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands! Want to take charge? Give us 3 minutes on the phone or schedule an in-person demo today!

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