Skip to main content

Core | ACH Start Guide

By integrating ACH payments, businesses can reduce transaction costs while maintaining a seamless payment experience for their members.

Jason Sturm avatar
Written by Jason Sturm
Updated today

ACH Payment Overview and Best Practices

Why Choose ACH?

ACH (Automated Clearing House) is a cost-effective alternative to credit card payments, offering direct debit from customers’ bank accounts. While it may not be ideal for all businesses, it can be highly advantageous in specific scenarios:

Key Considerations:

  • Saving on Fees: ACH fees are significantly lower than credit card fees, potentially saving 2% of your total revenue.

  • Recurring Payments: ACH works best for businesses relying on recurring transactions.

  • Access to Funds: ACH transactions typically take longer to process (up to several days) compared to credit cards.

ACH Fees:

  • PushPress Free Plan: 2.19% + $0.30 per transaction

  • PushPress Pro Plan: 0.79% + $0.30 per transaction

  • PushPress Max Plan: 0.79% + $0.30 per transaction

  • No additional gateway or hidden fees.

  • Bank account verification is free.

  • Stripe charges for failed payments ($4) and disputes ($15), deducted directly from your Stripe account.

How to Enable ACH in PushPress:

  • Enable ACH in the App Store:

    • Navigate to Apps > App Store > ACH and install it.

  • Enable ACH for Individual Plans:

    • ACH is not automatically enabled on plan landing pages. You must turn it on for each plan in the ACH settings.

  • Set NSF (Non-Sufficient Funds) Fees:

  • With Credit Card Backup: If an ACH transaction fails due to insufficient funds, the member’s credit card on file will be charged the NSF fee and the original transaction amount.

  • Without Credit Card Backup: The fee and transaction amount will be retried on the same bank account until successful.

Troubleshooting ACH Payments

Common Issues and Solutions:

  • Failed Payments: If ACH payments are not processing, try:

    • Logging out of the app and trying again.

    • Re-entering the bank details during the next login attempt.

    • Using an alternative payment method if issues persist.

  • Setup Problems: If members have difficulty setting up ACH:

    • Verify ACH is enabled for their specific plan.

    • Ensure the member's profile is properly linked to a payment processor.

    • Check that bank account verification was completed successfully.

Administrator Support Options:

  • Manual Setup: Administrators can manually add bank details to member profiles:

    • Collect details via phone or during an in-person visit.

    • Add information through the admin portal.

    • Enable ACH as the preferred payment option for the member's profile.

  • Ongoing Support: If issues remain unresolved, contact PushPress support for further assistance.

Tips for Smooth Migration:

  • Credit Card First: Migrate members to credit cards initially, ensuring all members have plans assigned and the migration process is complete.

  • Introduce ACH: Enable ACH for plans once migration is done. Offer a discount on plan pricing as an incentive for members to switch to ACH.

  • Credit Card as Backup: Always recommend having a credit card as a backup to minimize failed transactions and disputes.

ACH in countries other than the United States:


Need More Help?

For further assistance:

  • Check out other Help Articles.

  • Use the PushPress Messenger (blue box in your CORE account).

About PushPress

PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!

Did this answer your question?