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Train

Train Customer Support, FAQ and Onboarding Content + Emails

72 articles

Written by Barry Pepper, Jim Putnam and John Batdorff

Train - Delete a Coupon/Discount

This is how you can discontinue a discount or coupon.

Written by Barry Pepper. Updated over a week ago

Train - Weightlifting Benchmarks

Details about how program workouts based on Weightlifting Benchmark movements and how to add new lifts to the category.

Written by Barry Pepper. Updated over a week ago

Train - How to View an Individual Client's Performance/Workout History

This is how you look up the workout history and performance results for an individual client.

Written by Barry Pepper. Updated over a week ago

Train - See Today's Workout

How to see the workout of the day for any class, person, or program on the web.

Written by Barry Pepper. Updated over a week ago

Train - Utilize Workout Builder View Options

Customize the text in your workout builder.

Written by Barry Pepper. Updated over a week ago

Train - Delete a User

Here is how to delete a user.

Written by Barry Pepper. Updated over a week ago

Train - Nutrition Coaching/Tracking

Here is some information on lifestyle coaching, habits/nutrition tracking.

Written by Barry Pepper. Updated over a week ago

Train - Assign Class Program subscriptions to your Workout Programs

Once you've subscribed to a class program subscription through a partner in Train this is how you can sync those workouts into your gym

Written by Jim Putnam. Updated over a week ago

Train - Client Cancellation Settings

Choose if your clients can cancel on their own or if they need to reach out to you.

Written by Barry Pepper. Updated over a week ago

Train - Connect Stripe and Create Your First Online Program via a Plan

Create an online program and connect your Stripe account to Train.

Written by Barry Pepper. Updated over a week ago

Train - Quickly Copy, Paste, Delete, or Modify your Programming

Utilize Train's tools to clone or adjust your templates or programs quickly.

Written by Barry Pepper. Updated over a week ago

Train - Update Terms

Use this to learn where the client sees your terms, and how you can edit them.

Written by Barry Pepper. Updated over a week ago

Train - I'm outside the US, can I still use Stripe?

You can still connect stripe if you are in Australia, Canada, or another country.

Written by Barry Pepper. Updated over a week ago

Train - Default Workout Notes

Set workout notes that are present in all of your workouts.

Written by Barry Pepper. Updated over a week ago

Train - Bulk Remove/Cancel

Here is how you can remove many clients at once.

Written by Barry Pepper. Updated over a week ago

Train - Use Train to Offer Accessory Programming at your Brick and Mortar

Make more money using Train by offering Accessory Programs.

Written by Barry Pepper. Updated over a week ago

Train - Hot Keys

Learn to program faster by using Hot Keys!

Written by Barry Pepper. Updated over a week ago

Train - Sales Report

Here is where you can find a report of your sales from within Train to see revenue, issue refunds, view transactions, and export purchases

Written by Barry Pepper. Updated over a week ago

Train - Update Default Workout Image

Here is how to update the default workout image showing to your clients.

Written by Barry Pepper. Updated over a week ago

Train - Copy Workout to Next Week

Here a quick walkthrough on how to easily copy a workout to the following week.

Written by Barry Pepper. Updated over a week ago

Train - How to Create a Coupon/Discount

How to set up a coupon or discount code for your online programs.

Written by Barry Pepper. Updated over a week ago

Train - How do I get billed?

Here is how to know what Train costs.

Written by Barry Pepper. Updated over a week ago

Train - What notifications are sent by the system

Here's a listing of notifications you can expect to receive as an athlete and coach.

Written by Jim Putnam. Updated over a week ago

Train - How to Program an EMOM

Here are some ideas for programming Every Minute on the Minute workouts.

Written by Barry Pepper. Updated over a week ago

Train - What if my client didn't receive the notification email?

There's a few reasons why your client may not have received an invite email. This article reviews why this might happen and what you can do.

Written by Jim Putnam. Updated over a week ago

Train - Create a "Private" or Hidden Leaderboard

If you want members to log their results, but don't want their results public here is what to do.

Written by Barry Pepper. Updated over a week ago

Train - Setup Walkthrough

Here's the one stop shop for all things regarding the setup of your Train account. This is the best place to be if you are getting started!

Written by Jim Putnam. Updated over a week ago

Train - Update a User's Personal Account Information

This article details the steps to change the user's account information like their name, username, and email address.

Written by Jim Putnam. Updated over a week ago

Train - Update Client Account Information (in your Gym's/Admin Account)

This article details the steps to change a user's account information under your gym.

Written by Jim Putnam. Updated over a week ago

Train - How to Login as a User

This article details the steps of how to login as a client, allowing you to see and use the app exactly how they would.

Written by Jim Putnam. Updated over a week ago

Train - Reset Password for an Invited Client

If your client has been invited but not yet logged into Train you can manually reset their password with the following steps

Written by Jim Putnam. Updated over a week ago

Train - How to see and comment on the Leaderboard from the web

Here's how to see, review, like, comment, and interact on all your classes and client's scores and results from your desktop.

Written by Barry Pepper. Updated over a week ago

Train - Update Payment Info

Change your credit card information in Train.

Written by Barry Pepper. Updated over a week ago

Why didn't my NCFit Programming populate?

There are 2 primary reasons that could happen.

Written by Barry Pepper. Updated over a week ago

Train - Manually Add a New Client or Create a Test User

Add a client and change them from a Lead to a Member in the system. This is a good way to add a test client.

Written by Jim Putnam. Updated over a week ago

Train - Building Your Media Library

Here are the basics of how to add and edit items in you Media Library and associate them with inputs tags

Written by Jim Putnam. Updated over a week ago

Train - Workout Program Visibility Settings

What do the different Program Visibility Settings mean: Public, Default, Private?

Written by Jim Putnam. Updated over a week ago

Train - How to Save/Publish a Workout

Guide on making your workouts visible to your members by saving it or publishing it.

Written by Barry Pepper. Updated over a week ago

Train - Community Feature Overview

This is a brief description of how creating a community works, what it is for, and how to use them.

Written by Barry Pepper. Updated over a week ago

Train - Tags Basics & Overview

Learn the basics about using tags in Train.

Written by Barry Pepper. Updated over a week ago

Train - Membership Status

Read below on the different client statuses within Train.

Written by Barry Pepper. Updated over a week ago

Train - Creating a Community

Here is how to create a community based on a daily or personal training workout program.

Written by Barry Pepper. Updated over a week ago

Train - Toggle lbs/kg for individual athletes/clients

Gym/account owners have the ability to set a default for pounds or kilos; athletes can toggle their own preferences from their app.

Written by Barry Pepper. Updated over a week ago

Train - Assign a Workout Template to a Workout Program

Here is how to apply a saved Workout Template to a Personal Training (1:1) or Daily (class) Workout Program

Written by Jim Putnam. Updated over a week ago

Train - Change the Visibility of a Benchmark Category

This quick guide will show you how to toggle on/off the visibility of a Benchmark Category.

Written by Barry Pepper. Updated over a week ago

Train - Utilizing the Bookmark Toolbar

Here's how you can add or remove shortcuts to your bookmark toolbar in Train

Written by Jim Putnam. Updated over a week ago

Train - How to program a superset

Here are a couple of ways that you can program a superset using our workout builder

Written by Jim Putnam. Updated over a week ago

Train - Create a New Benchmark Category

Follow this quick guide to creating a new benchmark category in your Train account.

Written by Barry Pepper. Updated over a week ago

Train - Displaying Your Workouts on the Screens App

This is how you show or publish your workouts from Train top the Screens app

Written by Barry Pepper. Updated over a week ago

Train - Why aren't my workouts appearing on the Screens app?

You've just activated Train but don't see your workouts on Screens? A common issue is when both PushPress Track and Train are activated.

Written by Jim Putnam. Updated over a week ago

Train - Edit Your Workout Publishing Settings

Use this article to determine at what time and day your workouts will be published to your clients

Written by Barry Pepper. Updated over a week ago

Train - How to Create a Custom Scoring Division

Here is a simple guide on creating a custom scoring division in your Train account.

Written by Barry Pepper. Updated over a week ago

Train - Add a Workout Program to a Client

Assign a program or give a client access to a workout program.

Written by Barry Pepper. Updated over a week ago

Train - Use Pounds (lbs) or Kilograms (kilos, kg)

This guide will show you how to change your Train account's weight unit of measurement to lbs or kg across all of your clients.

Written by Barry Pepper. Updated over a week ago

Train - Enable/Disable a Community

Here's a quick guide on turning off or turning on a particular community within Train.

Written by Barry Pepper. Updated over a week ago

Train - Benchmark Workouts

Benchmark Workouts allow you to categorize repeatable workouts in your library which you can then quickly select and schedule.

Written by Jim Putnam. Updated over a week ago

Train - How to Create a Personal Training Program

This quick guide will help you set up a program for 1 to 1 in person or remote online coaching.

Written by Barry Pepper. Updated over a week ago

Train - How to add Workouts to your Website

Adding the Train workout Widget to your Website

Written by Barry Pepper. Updated over a week ago

Train - How to Find Weights Associated with Different Percentages (%) of a 1, 2, 3 or 5 Rep Max

View a table that breaks down various percentages of your max lifts, ie 90% of your 1 rep max back squat; 75% of your 3 rep max bench.

Written by Barry Pepper. Updated over a week ago

Train - How to Create a Program Template

Written by John Batdorff. Updated over a week ago

Train - Resend Welcome Email to Members

Did your member lose their welcome email? Learn how to resend this email to them

Written by Barry Pepper. Updated over a week ago

Train - Sync members with Core

There are multiple times that you may want to sync your member list in Train with your list in Core

Written by Barry Pepper. Updated over a week ago

Train - Import results from SugarWOD or CSV template

Steps for how your members can import their previous workout results to Train, either from the direct export from SugarWOD or via a CSV file

Written by John Batdorff. Updated over a week ago

Train - Pause a membership

Need pause or place a membership on hold for member?

Written by Barry Pepper. Updated over a week ago

Train - Cancel a membership

Steps to cancel a clients membership to remove their access to your Train programming.

Written by Barry Pepper. Updated over a week ago

Train - Staff member access

You've added your staff and now you want to know what they can see. This will go through each of the access levels for coaches in Train.

Written by Barry Pepper. Updated over a week ago

Train - Core integration

So you're to sign up for Train and are ready to sync with your PushPress Core account. Here are the details of that sync

Written by Barry Pepper. Updated over a week ago

Train - How to edit Gym/Company Name

Written by Barry Pepper. Updated over a week ago

Train - How to add a workout

Here are the basics of adding a Quick Add or Detailed Add workout.

Written by Barry Pepper. Updated over a week ago

Train - How to create a new Workout Program and set Program Visibility Settings

Here's how you can create a new Workout Program and define the visibility settings for who has access to this program

Written by Barry Pepper. Updated over a week ago

Train - How to view your full client list

By default the Train clients page will default to active members. Using the below quick steps you can view your entire client list.

Written by Barry Pepper. Updated over a week ago

Train - How to add a new staff member

Written by Barry Pepper. Updated over a week ago