Train
Train
Train Customer Support, FAQ and Onboarding Content + Emails
72 articles

Written by Barry Pepper, Jim Putnam and John Batdorff



Train - Delete a Coupon/Discount
This is how you can discontinue a discount or coupon.
Written by Barry Pepper. Updated over a week ago
Train - Weightlifting Benchmarks
Details about how program workouts based on Weightlifting Benchmark movements and how to add new lifts to the category.
Written by Barry Pepper. Updated over a week ago
Train - How to View an Individual Client's Performance/Workout History
This is how you look up the workout history and performance results for an individual client.
Written by Barry Pepper. Updated over a week ago
Train - See Today's Workout
How to see the workout of the day for any class, person, or program on the web.
Written by Barry Pepper. Updated over a week ago
Train - Utilize Workout Builder View Options
Customize the text in your workout builder.
Written by Barry Pepper. Updated over a week ago
Train - Delete a User
Here is how to delete a user.
Written by Barry Pepper. Updated over a week ago
Train - Nutrition Coaching/Tracking
Here is some information on lifestyle coaching, habits/nutrition tracking.
Written by Barry Pepper. Updated over a week ago
Train - Assign Class Program subscriptions to your Workout Programs
Once you've subscribed to a class program subscription through a partner in Train this is how you can sync those workouts into your gym
Written by Jim Putnam. Updated over a week ago
Train - Client Cancellation Settings
Choose if your clients can cancel on their own or if they need to reach out to you.
Written by Barry Pepper. Updated over a week ago
Train - Connect Stripe and Create Your First Online Program via a Plan
Create an online program and connect your Stripe account to Train.
Written by Barry Pepper. Updated over a week ago
Train - Quickly Copy, Paste, Delete, or Modify your Programming
Utilize Train's tools to clone or adjust your templates or programs quickly.
Written by Barry Pepper. Updated over a week ago
Train - Update Terms
Use this to learn where the client sees your terms, and how you can edit them.
Written by Barry Pepper. Updated over a week ago
Train - I'm outside the US, can I still use Stripe?
You can still connect stripe if you are in Australia, Canada, or another country.
Written by Barry Pepper. Updated over a week ago
Train - Default Workout Notes
Set workout notes that are present in all of your workouts.
Written by Barry Pepper. Updated over a week ago
Train - Bulk Remove/Cancel
Here is how you can remove many clients at once.
Written by Barry Pepper. Updated over a week ago
Train - Use Train to Offer Accessory Programming at your Brick and Mortar
Make more money using Train by offering Accessory Programs.
Written by Barry Pepper. Updated over a week ago
Train - Hot Keys
Learn to program faster by using Hot Keys!
Written by Barry Pepper. Updated over a week ago
Train - Sales Report
Here is where you can find a report of your sales from within Train to see revenue, issue refunds, view transactions, and export purchases
Written by Barry Pepper. Updated over a week ago
Train - Update Default Workout Image
Here is how to update the default workout image showing to your clients.
Written by Barry Pepper. Updated over a week ago
Train - Copy Workout to Next Week
Here a quick walkthrough on how to easily copy a workout to the following week.
Written by Barry Pepper. Updated over a week ago
Train - How to Create a Coupon/Discount
How to set up a coupon or discount code for your online programs.
Written by Barry Pepper. Updated over a week ago
Train - How do I get billed?
Here is how to know what Train costs.
Written by Barry Pepper. Updated over a week ago
Train - What notifications are sent by the system
Here's a listing of notifications you can expect to receive as an athlete and coach.
Written by Jim Putnam. Updated over a week ago
Train - How to Program an EMOM
Here are some ideas for programming Every Minute on the Minute workouts.
Written by Barry Pepper. Updated over a week ago
Train - What if my client didn't receive the notification email?
There's a few reasons why your client may not have received an invite email. This article reviews why this might happen and what you can do.
Written by Jim Putnam. Updated over a week ago
Train - Create a "Private" or Hidden Leaderboard
If you want members to log their results, but don't want their results public here is what to do.
Written by Barry Pepper. Updated over a week ago
Train - Setup Walkthrough
Here's the one stop shop for all things regarding the setup of your Train account. This is the best place to be if you are getting started!
Written by Jim Putnam. Updated over a week ago
Train - Update a User's Personal Account Information
This article details the steps to change the user's account information like their name, username, and email address.
Written by Jim Putnam. Updated over a week ago
Train - Update Client Account Information (in your Gym's/Admin Account)
This article details the steps to change a user's account information under your gym.
Written by Jim Putnam. Updated over a week ago
Train - How to Login as a User
This article details the steps of how to login as a client, allowing you to see and use the app exactly how they would.
Written by Jim Putnam. Updated over a week ago
Train - Reset Password for an Invited Client
If your client has been invited but not yet logged into Train you can manually reset their password with the following steps
Written by Jim Putnam. Updated over a week ago
Train - How to see and comment on the Leaderboard from the web
Here's how to see, review, like, comment, and interact on all your classes and client's scores and results from your desktop.
Written by Barry Pepper. Updated over a week ago
Train - Update Payment Info
Change your credit card information in Train.
Written by Barry Pepper. Updated over a week ago
Why didn't my NCFit Programming populate?
There are 2 primary reasons that could happen.
Written by Barry Pepper. Updated over a week ago
Train - Manually Add a New Client or Create a Test User
Add a client and change them from a Lead to a Member in the system. This is a good way to add a test client.
Written by Jim Putnam. Updated over a week ago
Train - Building Your Media Library
Here are the basics of how to add and edit items in you Media Library and associate them with inputs tags
Written by Jim Putnam. Updated over a week ago
Train - Workout Program Visibility Settings
What do the different Program Visibility Settings mean: Public, Default, Private?
Written by Jim Putnam. Updated over a week ago
Train - How to Save/Publish a Workout
Guide on making your workouts visible to your members by saving it or publishing it.
Written by Barry Pepper. Updated over a week ago
Train - Community Feature Overview
This is a brief description of how creating a community works, what it is for, and how to use them.
Written by Barry Pepper. Updated over a week ago
Train - Tags Basics & Overview
Learn the basics about using tags in Train.
Written by Barry Pepper. Updated over a week ago
Train - Membership Status
Read below on the different client statuses within Train.
Written by Barry Pepper. Updated over a week ago
Train - Creating a Community
Here is how to create a community based on a daily or personal training workout program.
Written by Barry Pepper. Updated over a week ago
Train - Toggle lbs/kg for individual athletes/clients
Gym/account owners have the ability to set a default for pounds or kilos; athletes can toggle their own preferences from their app.
Written by Barry Pepper. Updated over a week ago
Train - Assign a Workout Template to a Workout Program
Here is how to apply a saved Workout Template to a Personal Training (1:1) or Daily (class) Workout Program
Written by Jim Putnam. Updated over a week ago
Train - Change the Visibility of a Benchmark Category
This quick guide will show you how to toggle on/off the visibility of a Benchmark Category.
Written by Barry Pepper. Updated over a week ago
Train - Utilizing the Bookmark Toolbar
Here's how you can add or remove shortcuts to your bookmark toolbar in Train
Written by Jim Putnam. Updated over a week ago
Train - How to program a superset
Here are a couple of ways that you can program a superset using our workout builder
Written by Jim Putnam. Updated over a week ago
Train - Create a New Benchmark Category
Follow this quick guide to creating a new benchmark category in your Train account.
Written by Barry Pepper. Updated over a week ago
Train - Displaying Your Workouts on the Screens App
This is how you show or publish your workouts from Train top the Screens app
Written by Barry Pepper. Updated over a week ago
Train - Why aren't my workouts appearing on the Screens app?
You've just activated Train but don't see your workouts on Screens? A common issue is when both PushPress Track and Train are activated.
Written by Jim Putnam. Updated over a week ago
Train - Edit Your Workout Publishing Settings
Use this article to determine at what time and day your workouts will be published to your clients
Written by Barry Pepper. Updated over a week ago
Train - How to Create a Custom Scoring Division
Here is a simple guide on creating a custom scoring division in your Train account.
Written by Barry Pepper. Updated over a week ago
Train - Add a Workout Program to a Client
Assign a program or give a client access to a workout program.
Written by Barry Pepper. Updated over a week ago
Train - Use Pounds (lbs) or Kilograms (kilos, kg)
This guide will show you how to change your Train account's weight unit of measurement to lbs or kg across all of your clients.
Written by Barry Pepper. Updated over a week ago
Train - Enable/Disable a Community
Here's a quick guide on turning off or turning on a particular community within Train.
Written by Barry Pepper. Updated over a week ago
Train - Benchmark Workouts
Benchmark Workouts allow you to categorize repeatable workouts in your library which you can then quickly select and schedule.
Written by Jim Putnam. Updated over a week ago
Train - How to Create a Personal Training Program
This quick guide will help you set up a program for 1 to 1 in person or remote online coaching.
Written by Barry Pepper. Updated over a week ago
Train - How to add Workouts to your Website
Adding the Train workout Widget to your Website
Written by Barry Pepper. Updated over a week ago
Train - How to Find Weights Associated with Different Percentages (%) of a 1, 2, 3 or 5 Rep Max
View a table that breaks down various percentages of your max lifts, ie 90% of your 1 rep max back squat; 75% of your 3 rep max bench.
Written by Barry Pepper. Updated over a week ago
Train - How to Create a Program Template

Written by John Batdorff. Updated over a week ago
Train - Resend Welcome Email to Members
Did your member lose their welcome email? Learn how to resend this email to them
Written by Barry Pepper. Updated over a week ago
Train - Sync members with Core
There are multiple times that you may want to sync your member list in Train with your list in Core
Written by Barry Pepper. Updated over a week ago
Train - Import results from SugarWOD or CSV template
Steps for how your members can import their previous workout results to Train, either from the direct export from SugarWOD or via a CSV file
Written by John Batdorff. Updated over a week ago
Train - Pause a membership
Need pause or place a membership on hold for member?
Written by Barry Pepper. Updated over a week ago
Train - Cancel a membership
Steps to cancel a clients membership to remove their access to your Train programming.
Written by Barry Pepper. Updated over a week ago
Train - Staff member access
You've added your staff and now you want to know what they can see. This will go through each of the access levels for coaches in Train.
Written by Barry Pepper. Updated over a week ago
Train - Core integration
So you're to sign up for Train and are ready to sync with your PushPress Core account. Here are the details of that sync
Written by Barry Pepper. Updated over a week ago
Train - How to edit Gym/Company Name

Written by Barry Pepper. Updated over a week ago
Train - How to add a workout
Here are the basics of adding a Quick Add or Detailed Add workout.
Written by Barry Pepper. Updated over a week ago
Train - How to create a new Workout Program and set Program Visibility Settings
Here's how you can create a new Workout Program and define the visibility settings for who has access to this program
Written by Barry Pepper. Updated over a week ago
Train - How to view your full client list
By default the Train clients page will default to active members. Using the below quick steps you can view your entire client list.
Written by Barry Pepper. Updated over a week ago
Train - How to add a new staff member

Written by Barry Pepper. Updated over a week ago