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Member Management

How to perform task on individual profiles from the Core & Member App

4 authors38 articles
Frequently Asked Questions about the Members App by PushPressFind answers to commonly asked questions about the Members App & Branded App
Member App | Check-InHow members can use the member app to check themselves into class
Configuring Member App and Branded App FeaturesHow you can configure the member app and branded app for the specific features you want your members to access.
Member App | Social Feed SettingsYour community feed right inside of the member app!
Member App | ReleasesRelease schedule for Member App and Branded Member App
Member App | How to Find and Submit the DiagnosticsIf you are having issues with your member app, here is how to find and send the PushPress team the diagnostics from your device.
Member App | Minimum Supported DeviceFor proper functionality it is required that you use a device that is able to be updated to the minimum software version for iOS or Android
Member App | Committed ClubThe Committed Club widget appears on the home page of the Members App and Branded Apps (version 3.25.0 or later).
Member App | Year in ReviewBy selecting the 2025 Year in Review live widget, a member will be taken through their data story from your gym at 2025
Member App | Blacklist FeatureYou can block Members App and Landing Page logins for members when there are extenuating circumstances
Core | Members - Sub-accounts (adding families, partners, children)Sub-accounts are used to link parents, children, or couples together to share billing information
Understanding the FTC’s “Click to Cancel” Rule and Its Impact on Your Gym/Studio
Click-to-Cancel: Staying Compliant while Simplifying Membership Cancellations for Your GymHow to stay compliant with the FTC's Click-to-Cancel regulations.
Member Management in the Staff App by PushPressMember management simplified
Core People Profile OverviewThe People Profile is a centralizes all information about each person in Core.
How are user statuses (Lead, Member, Non-Member, Ex-Member) managed in PushPress, and can they be changed?

People

Help Documentation for Member & Staff Support

Core | Staff - Assigning Members and LeadsHow to assign a lead or member to a specific staff member in PushPress Core for follow-up, coaching, or account management.
Core | Check-Ins Page — How to Manage Daily AttendanceHow to use the Check-Ins page in Core to check members in, add walk-ins, manage open gym, and backfill past attendance.
Core | Lead - Referred byFind where the lead was generated from
Promote or Demote a Staff Member in Core by PushPressEasily promote or demote staff members and assign access roles using their core profile
Core | Check in - Coach Check-in OptionsHow to check members into classes or open gym in PushPress Core — all available methods for coaches and staff, plus how to override class caps from the dashboard.
Core | Members - Assigning Sub Accounts & Member App AccessSub Accounts can access their own account on the member app
How To - PushPress Login Overview for Admins, Coaches, and MembersAdmin, Coaches, & Member – Logins
Core | Members - How to Reset a Member PasswordMembers will use their password to log into the Member App and can authenticate for purchases in the Store App set to Kiosk mode
Core - Disable Control Panel Access To Staff MembersDisable Control Panel access for Coaches, Front Desk, Staff
Core | Members - Check InsCheck in Your Members to Make Decisions for your Business
Core | Staff Lead Generation Links
Core | Leads - Merge Fields and How to Use ThemUsing the Redirect URL to pass data
Core | Members - Merge MemberWhen you have duplicate accounts, you should probably merge them.
Member Status Tags in Core by PushPressDetailed rules on how Lead, Member, Ex-Member and Non-Member status are assigned to people
Core | Members - SearchHow to search for a specific member
View Churned Members in Core by PushPressHow to View Churned Members in PushPress Core
Rank Tracking (Belt Tracking) with Core by PushPressEasily track belt and rank progress in your gym or martial arts academy