How to merge two profiles for the same person in PushPress Core, including fixing an "email already exists" error.
Overview
PushPress automatically merges accounts that share the same email. When the same person ends up with two profiles under different emails, such as a kiosk sign-up with a new email or a member and non-member version of the same person, use Merge Member to combine them. Duplicate non-member profiles can block features like reserving sessions or viewing exclusive content.
Who does this: Admins
Where: The profile you don't want to keep → profile settings → Merge Member
1. How Merging Works
Merging is directional. The profile you start from is the source, and its data moves into the destination profile you keep. The destination profile's identity is preserved, so nothing is overwritten by accident.
Note: Always start the merge from the profile you don't want to keep.
2. Merge Two Profiles
Identify the profiles. Decide which profile to keep (destination) and which to merge into it (source).
Start the merge. Open the profile you don't want to keep and select Merge Member.
Select the destination. Search for and select the profile you want to keep.
Complete the merge. Confirm the merge, then check that the kept profile has the correct information.
3. Fix "Email Already Exists" or Emails Going to the Wrong Profile
If you can't change a member's email because it's already on another profile, or emails go to the wrong profile after a merge, the email is still tied to a different user profile. To fix it:
Find the profile that has the correct email. If there isn't one, create or re-add the profile with the correct email.
Merge the incorrect profile into the correct one, starting from the profile you don't want to keep.
Confirm the correct email is on the kept profile.
Note: If you can't find or add a profile with the correct email, contact Support with the member's profile link, the current email, and the correct email.
4. Merge a Sub-Account
Note: Sub-accounts can't be merged while they're attached to a parent account. Remove them from the parent first.
Remove a sub-account from its parent
Open the sub-account's profile.
Scroll to the section that shows the parent link.
Select Remove from Parent account.
Check that the parent profile still has the correct information.
Merge a non-member sub-account into a staff profile
Start on the profile you don't want to keep (for example, the non-member sub-account).
Remove it from its parent account.
Start the merge from that profile and select the staff profile as the destination.
Check the email on the kept staff profile and confirm their staff role is assigned.
5. Help Members Switch to the Right Profile in the App
If a member sees the wrong profile in the Member App after a merge:
Have them log out and back in with the correct email.
Show them the profile toggle at the top left of the app to switch between profiles, such as a personal profile and a child's profile.
Pro Tip
Before you merge, confirm with the member which email they want to log in with. The profile with that email is the one to keep.