For the most part, the system takes care of duplicate accounts by auto merging if we detect they have the same email. But in some cases the same person could sign up 2 plans with separate emails, so we have a "Merge Member" function.
Duplicate profiles can occur when members create accounts using different email addresses. Additionally, members may inadvertently create non-member profiles, which could lead to restrictions on features such as session reservations or viewing exclusive content.
Managing linked accounts in PushPress may involve merging, unlinking, or resolving sub-account issues, ensuring proper account hierarchy and unique user credentials.
Head to member page
Choose "Settings" from the right side menu
Click Merge option
Note - Be sure to be ON the member profile you will "lose" and merge into the member profile page you want to keep.
To address profile-toggling errors:
Ensure users log out and back into the correct account credentials.
Use the top left toggle option in the member app interface to switch to the correct profile (e.g., between a child and personal profile).
Inform the user about the toggling feature and its importance in accessing the correct profiles.
Note: Sub-accounts cannot be merged. To merge a sub-account, you will need to remove from the parent account first.
To remove a sub-account from a parent account:
Navigate to the sub-account's profile.
Scroll to the section describing the linkage.
Select the "Remove from Parent account" option to separate them.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!