Member Check-Ins Are a MUST — Here’s Why
Member check-ins are essential to running a smooth, profitable, and safe gym. When used consistently, they provide valuable insights that support your staff, your members, and your business decisions.
Rewards & Recognition
Celebrate the wins!
The Check-In Report shows Month-to-Date and Overall check-ins, making it easy to recognize members who hit milestones and keep motivation high.
Valid Membership Plans
Our check-in system alerts you when a member does not have an active plan.
This could be due to several reasons—sometimes as simple as an expired credit card—allowing staff to resolve issues quickly and avoid awkward situations.
Value per Check-In
Understanding the value of each check-in helps you:
Price future courses more effectively
Make informed decisions about coach compensation
Know When the Gym Is Busy
Check-in data shows peak usage times, helping you:
Schedule additional coaches when needed
Identify underutilized classes to cut or adjust
Accurate check-ins = better staffing decisions.
This can be found under Reports ---> Engagement
Track Limited Plans
Punch cards and limited plans (e.g., X visits per week) rely on check-ins to properly deduct classes and enforce plan limits.
Liability & Safety
In the event of an accident or injury, check-ins provide a clear record of who was in the gym at a specific time, helping protect both members and your business.
What Check-In Method Is Best for Your Gym?
PushPress offers multiple check-in options—both self-service and staff-led—so you can choose what works best for your members and your team.
Understanding and addressing potential check-in issues helps streamline the member experience and improves overall gym operations.
Self Check-In Options
Method | Description |
Staff App (Kiosk Mode) | Use a tablet with the PushPress Staff App |
Member App | Members reserve classes and check in themselves |
Important Note:
The older “Check-In” app has been deprecated. Please use the PushPress Staff App in Kiosk Mode for all member check-ins.
Staff Check-In Options
PushPress provides multiple ways for staff to check members in, depending on where and how your team works.
Front Desk (Control Panel) Check-In
Front desk staff can check members in using the PushPress Control Panel on a laptop or desktop computer.
There are two check-in options available:
Dashboard Check-In
Access the Check-Ins page under the Schedule section.Schedule Check-In
Check members in directly from the class or session schedule.
Staff App Check-In
All staff members should download the PushPress Staff App from the Apple App Store or Google Play Store.
The Staff App allows for:
One-click check-in for all reserved members
Adding members who did not reserve in advance
Selecting individual members to check in
More Info: Learn more about the Staff App and its features [here].
Want Even More Visibility?
PushPress Screens App
Display who is checked into class using the PushPress Screens App.
This allows coaches to:
Quickly verify all participants are checked in
Ensure everyone has a valid plan
Avoid disrupting the flow of class
A quick glance is all it takes.
Important Notes
Staff can override check-ins for members without a valid plan when using the Control Panel.
This is not possible when members self check in on a kiosk or iPad.Every person working out must be checked in.
All members—including drop-ins—must have a valid plan assigned (e.g., a dedicated drop-in plan).
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HELP
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress is the gym management software that will help beat your competition. Gym owners all across the world have used PushPress to streamline and professionalize their businesses. We've taken decades of experience running our own successful gyms in order to build an easy-to-use solution for others.