Both the Member App and Branded App receive regular, as well as high priority, updates; generally on a monthly cadence.

Our goal is to release updates to the Member App for both iOS and Android operating systems simultaneously. **Due to Branded Member Apps having updates applied individually prior to being submitted to the App Stores, their cadence is generally 5-7 business days after the standard Member App.

There area, however, some caveats that are out of our control...

Why is Android sometimes available before iOS or iOS sometimes available before Android?

The iOS App Store approval/review process typically takes longer than Android, so even though we submit to the stores at the same time, the Android version usually is available first.

Sometimes an App Store will reject an update. The reason can be fairly whacky and odd at times, but it does happen, and when it does we have usually change something and resubmit. This can cause a difference of days between updates on different platforms/apps.

Why do some of my members have the latest version but it's unavailable to others on the same platform?

Because both app stores 'roll out' releases, meaning it could be available to one of your members and not another. Typically we see a complete rollout in under 24hours.

There's a new update but my Branded App is still showing the old version!

The Apple Developer account you created during the Branded App sign up and build process. is extremely important. Without the Apple Developer account being up-to-date, we cannot provide updates to your Branded App.

Make sure to watch your email for requests from the PushPress Branded App team to update or sign the latest Apple Terms for your Developer account. If you haven't signed the latest Apple Terms, we can't update your Branded App until you do. (Apple update theirTerms all the time)

Apple Developer Account Agreements

HELP

If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.

PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands! Want to take charge? Give us 3 minutes on the phone or schedule an in-person demo today!