What does the Members App do?
Our Members App allows members to access your gym's system. They will be able to manage certain aspects of their account at your gym such as:
Register for Classes & Events.
Purchase Plans & Appointment Credits (if enabled by business).
Schedule Appointment Credits (if enabled by business).
Member Contact information.
Billing information.
Access to any signed documents, waivers or agreements.
Attendance history.
Can a person create an account in the app?
No. A person can only access the Members App if they already have a profile in your system. They will not be able to create a profile in-app. Once a member has a plan added, they will have access to the app.
Can members cancel their plan in the app?
Account and membership cancellations must be processed by the business' staff and cannot be completed by members through the members app. If you are wishing to cancel your membership please contact the administrator of the gym, studio or business that you are attending.
How do I change a member's username or password?
Members have the ability to change their username and password within the app. Alternatively, you can update the information for them by going to their profile and clicking 'Edit Personal Info'
What if a member forgets their password?
If a member forgets their password in PushPress gym software, they can easily reset it by clicking the "Forgot Password" link on the login page. This will prompt them to enter their email address, and a password reset link will be sent to their inbox. By following the link, they can create a new password and regain access to their account.
How can members update their billing or personal information?
For members to update their billing and personal information follow these simple steps:
Note: Ensure that the app is updated to the latest version to avoid potential issues while updating payment information.
Log into the Members App.
Click on the "Gear" icon.
Personal details can be updated in the "Profile" section.
Payment information can be updated by selecting "Payments" and then choosing Pencil icon.
Payment information can be added by selecting the "Add" button.
Can members delete their credit card on file?
Members are not able to delete their billing information on their own. This action can only be performed by the business staff. If a member wishes to remove their billing details, they will need to contact the staff directly. The staff can then securely delete or update the billing information in the system. This policy ensures that all financial data is handled with the necessary oversight and security, protecting both the business and its members. If members experience persistent charges after completing a cancellation or contract period, they should:
First contact the gym administrator to investigate and resolve the issue.
If the issue remains unresolved after contacting the gym, they may consider filing a dispute through their credit card company as a last resort.
I belong to multiple gyms, but can't access my gym. How do I do fix this?
First, ensure the member is using the same email address across all gyms or studio in which they belong. If you have confirmed that is correct, here's step by step how to toggle between gyms. *Note that the toggle option is only available within the Members App and not in the Branded App.
Log into the Members App
The potential options will appear at the bottom of your screen to select.
Once logged in members can click on the logo of the business to toggle between gyms.
How do members manage family members on their account?
All family members with linked profiles at the same gym will be able to access each other’s accounts in the Members App. Once logged into the app, they will be able to see all linked accounts. They can click on the account they want to manage. If they do not see a family member’s profile listed, ensure that each family member is listed as a sub-account under a main parent account.
Can members pay their invoices using the members app?
Members cannot directly pay invoices through the PushPress Members app. In the PushPress gym software system, invoices are typically paid through the member's stored payment method, such as a credit card or bank account. Here's how the process works:
Automatic Billing: When an invoice is generated, the system automatically charges the member's saved payment method on the due date. This is the most common way invoices are paid, ensuring timely payments without requiring manual action from the member.
Staff-Initiated Payments: Gym staff also have the ability to process payments on behalf of members. This can be useful in situations where a member prefers to pay in person or over the phone.
Payment Methods: Members can pay invoices using credit/debit cards or bank account transfers provided the payment method is enabled in the PushPress system.
Can members delete their profile and personal data?
No, members cannot delete their own profiles directly in the PushPress system. Profile and data deletion requests must be handled through specific processes depending on the situation:
Steps for members to request data deletion
Contact Your Gym Admin Team:
Contact your gym directly as the first step. The gym's admin team has the ability to manage account deletion requests.
For Past Gym Members:
For members no longer associated with a gym, contact the last gym you were linked with, as they typically handle account deletion requests.
Direct Requests to PushPress:
For direct deletion requests to PushPress (under privacy regulations like CCPA or UK GDPR), submit a request to the PushPress support team. When making this request, explicitly state: "Please delete my account and all personal data you hold about me, in accordance with my rights under applicable privacy laws."
Expedite Processing:
Provide your associated email address and gym details to expedite the review process.
How can members access their attendance history?
From the home page, attendance is shown at the bottom. By selecting "View all", a month-by-month list (in chronological order) is available. An attendance report can be sent by selecting the "Arrow" from the upper right corner, members will be able to set the date range, as well as specify what email address the attendance history should be sent to.
How does waitlist work?
If a class is full, a member can put their name on the waitlist. They will be asked to set their notification preferences. If a spot opens up according to their notification preference, they will be sent a notification via text or email, that they have been given the spot. They will be automatically registered for the class.
Can members see who else is reserved for a class?
This is a setting that is dictated by the business admins. If enabled, members will be able to see who is reserved for class by simply select any class from the schedule button and swipe up on your screen. This will display additional class details, including the staff assigned to the class and a list of participants who have registered.
What types of notifications does the Members App send to members?
New social posts from staff members only
Mentions in posts or comments
Comments or reactions on your post/comment
New workout published
Likes or comments on your workout score
Reservation updates (e.g. off waitlist)
Some of the push notifications are exclusive to business that use the Train workout tracking software. Below is a list of these notifications:
A new workout is published.
Someone comments on your score.
Someone likes your score.
What if a member belongs to multiple gyms; how do notifications work?
If a notification is for a different gym than the one currently selected, the app will automatically switch to the correct gym (if the user has access) and route them to the right screen.
A member can't register for a class. Help!
A member might not be able to register for classes for any of the following reasons.
They have exceeded the number of classes their plan can register/check-in to.
They membership plan is overdue.
The plan does not allow for check-ins to this specific class.
The class is full. In these cases, members can join the the waitlist.
They're trying to register outside of the class's registration window.
What workouts show on the app and what can members do with them?
Train workouts show the workout details, notes, videos, and a calculator if it is a “for weight” workout. There is a trophy icon that goes to the leaderboard and a “Log Result” button for people to track workouts within the app. If a score has already been logged, it will show the result logged with a ☑️.
When do pre-orders show on the homepage?
Any pre-order that is active and available for ordering shows on the homepage. If there are multiple active pre-orders, the widget will be a carousel that users can scroll through to see the card for each pre-order.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!