Navigate to your GymHappy account and choose Reviews-Setup

Choose a name and description. These will not be outward facing

Choose a headline. Common Choices are "How was Class" "How was your session?"

Leave Instructions as is. It has been optimized to deliver best results possible

Decide what threshold is needed for a review to show up on your review wall and display publicly. Most choose 5 stars

Choose if you want the review to be focused on the business or on the trainer. We have seen much better results when the focus is placed on the trainer and this leads to better feedback

Setting your Request message gives the AI a baseline for the format of the requests that verbiage

Fixed Message Content will appear after the AI generated message and will not change. It will show up as you write it every time

Choose how long after someone checks in they should get their review request. Most choose between 70 and 80 minutes

Choose how often someone should receive a review request. (You do not want them getting a request too often. We have found that 30 days works well.)

Choose how long after they leave a review they will receive the next request. 60-90 days is best here. Note that the cadence is different if someone does not submit a review versus if they do submit.

Choose whether or not you want AI to generate an emoji. Note-Using emojis increases the likelihood that someone will submit the review but will also increase the cost of the message slightly

Choose the messaging the sender will receive when they submit positive feedback. The idea here is to encourage them to submit a Google review based on the GymHappy review

Choose messaging the sender will receive if they submit negative feedback