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Messaging Members from Core by PushPress

Instructions for messaging members from your PushPress Core system

Jessica Hamel avatar
Written by Jessica Hamel
Updated this week

There are multiple ways to message your members through PushPress Core, whether you need to communicate one-on-one or send a mass message. You can choose to contact members via email or SMS, depending on your needs.

Email Messages

  • Replies go to:

    • Your business customer service email (as set in your system settings), or

    • The admin user who sends the message.

SMS Messages

  • SMS is outbound-only

  • Members cannot reply to text messages.


How to Message Members and Leads Individually

You can send direct messages to Members and Leads from either the People List or their individual profile pages in PushPress Core.

From the People List:

  • Navigate to the People List in your dashboard.

  • Select the checkbox next to the individual’s name.

  • A “Send Message” button will appear; click it.

In the Send Message Prompt:

  • Choose Message Type:

  • Email or SMS

  • BCC Options:

    • Select additional recipients to BCC (for email only)

For Email:

  • Enter a Subject

  • Write your Message Body

  • Emails are sent from themachine@pushpress.com, with replies going to your business support email or the admin who sends the message.

For SMS:

• Automatically set as No-reply

Outbound only (members cannot respond)

• Restricted to 160 characters


From the Member/Lead Profile:

  • Open the individual’s profile page.

  • Click on their email address.

  • The Send Email window will pop up.

  • Choose either Email or SMS, then follow the prompts to complete and send your message.


Mass message active Members

  • Navigate to the People List: Log into your dashboard and go to the People section.

  • Apply Active Member Filter: Click the filter icon.

    • Select the “Member” filter and choose “Active”.

    • This displays only individuals who are on a member plan with an active subscription.

  • Use the Select Box to choose members, then select 'Send message'

In the Send Message Prompt:

  • Choose Message Type:

  • Email or SMS

  • BCC Options:

    • Select additional recipients to BCC (for email only)


How to Message Active Members on a Specific Plan

  • Go to the Plans Section: From your Core dashboard, click on “Plans.”

  • Open the Active Member List: Find the plan you want to message.

  • Click the blue “Active” link showing the number of active members. This will open the list of members currently subscribed to that plan.

  • Send a Message:

    • Click “Email all members on this list” to open the Email/SMS editor.

    • Compose and send your message directly to all active members on that plan.


How to Message Event Attendees

  • Navigate to the Event: Go to Schedule > Events in your Core dashboard.

  • Open the Event Details: Click the three dots next to the desired event and select “View.”

  • Send Your Message: Choose to send an SMS or Email to all currently registered attendees.


How to Message Class Attendees

  • Access the Class Schedule: From your Core dashboard, go to Schedule > Calendar.

  • Select and View the Class: Click on the class you want to message, then select “View Class.”

  • Send a Message: Choose to send an SMS or Email to all members currently registered for that class.


Need More Help?

For further assistance:

  • Check out other Help Articles.

  • Use the PushPress Messenger (blue box in your CORE account).

About PushPress

PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!

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