How to Set Up a Staff Member in PushPress
Adding through the Dashboard: Directly add new staff members via the “Add New Staff Member” option.
Promoting a Member to Staff: Upgrade an existing member’s status to staff from their profile.
Staff Roles Overview: Staff roles in PushPress include Administrator, Coach, and Front Desk, each with specific permissions and access levels.
Adding a New Staff Member
Navigate to: People
Select "+ Person" then select Staff
Complete:
Log in Info
Personal Info
Pay Rates
Set their Access Role.
Decide on access to the Control Panel.
Use a Dedicated Email for each staff member rather than emails tied to other purposes, such as administrator login or kiosk setups. This avoids authentication conflicts.
Additional Staff Setup Details
Coaching Pay Rate:
Set specific pay rates for each coach based on class type.
Example: Specialty classes can have higher rates than general classes.
Note: Adding Class Types with require you to update the pay rate in the staff member's profile.
Coaching Check-In Pay:
Incentivize coaches based on the number of members checked into class.
Example: $0.50 for each member checked in.
Assistant Coaching Pay Rate:
Set a separate rate for assistant coaches.
Example: Main coach gets $20, while the assistant gets $10.
Note: Coach Check-In for Pay Verification.
Coaches must check into their classes to verify attendance for payroll calculations.
Reports -> Payroll to see totals for a given period.
Troubleshooting Common Issues
Staff Member Redirected to the Member App
Confirm their role is appropriately set to a staff designation like Coach or Front Desk in PushPress Core.
Have them log out, close the app, and log in again using their credentials.
Newly Added Coach Not Appearing in the Staff Section
Open the member’s profile in PushPress Core, scroll to the bottom, and update their role to the appropriate staff designation.
After updating, they will appear in the staff section, and pay rates can be adjusted.
Coach Not Appearing in Member Searches
This is normal behavior, as the system prioritizes coaches over members. Profiles tagged as coaches may not show up in member searches but are correctly configured.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!