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Grow | Advanced Features: Conversation AI General Overview
Grow | Advanced Features: Conversation AI General Overview

Training your AI Bot is paramount in ensuring that your AI Bot responds appropriately

Updated over a week ago

The Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions with your business.

NOTE: This is a paid feature that costs approximately $.09 per message. To use this feature, you must request that we enable “Conversation AI” in your account. You can request this feature here: Request Conversation AI

The six key pillars of the Conversation AI Bot are:

  1. Conversation AI Modes and settings

  2. Supported conversation channels

  3. Configuring the Bot's Intent

  4. Testing the Bot (Bot Trial)

  5. Workflow X Conversation AI

Conversation AI Modes and settings

The Conversation AI bot has three modes for your sub-account:

  1. OFF - This is the default mode where the conversation AI feature is inactive. Bot training and bot trial are still active to train and test the bot before launching.

  2. Suggestive - The bot responses are available inside the message composer box for your account to send as is, or edit before sending.

  3. Auto-pilot - The bot automatically responds to a contact on behalf of the business.

Supported conversation channels

The bot currently supports the following channels:

  1. SMS

  2. Facebook

  3. Instagram

  4. Web Chat (SMS Chat)

Training the Bot

There are two ways to train your bot. Go to the "Bot Training" section of the Conversation AI settings page in your sub-account settings:

  1. Through web URLs and public links

  2. Adding Question and Answer pairs

Bot training is free of costs

Configuring the Bot's Intent

Currently, there are two intents supported by the Bot:

  1. General Support or Q&A - Provides information to the contact's queries based on the training information

  2. Appointment Booking - Ask a few (customizable) questions and then book an appointment on the calendar in Grow

Testing the Bot (Bot Trial)

  • The Conversation AI bot is FREE to test in the "Bot Trial" tab of your Conversation AI Sub-account settings page.

  • The intent to test can be selected from the dropdown and the Bot will respond to you the same way it will respond to a contact.

  • Feedback can be provided to train and fine-tune the Bot by using the "Thumbs Up” or “Thumbs Down" under each Bot's response, and adding FAQs.

Workflow X Conversation AI

Utilize the power of your Bot training within workflows by using the Conversation AI Action allowing:

  1. Customization of your entire prompt

  2. Conditional movement of the contact within the workflow

  3. Specific questions with branches created based on the contact's reply

*NOTE: if you have the AI bot on "Auto-Pilot," then the Bot will respond to all incoming conversations, even if they are already members. To prevent this from happening, we suggest turning the Bot to Suggestive response mode, or utilize the Bot in workflows only. This will allow you to filter out "Members" using an "If/Else" tree based on the contact's specific tags.

**The Conversation AI Bot within workflows can be more powerful and specific with your answers and responses. We suggest utilizing the AI Bot within the workflow feature, rather than having the AI Bot on at all times.

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