Bot training equips the Conversation AI Bot with the knowledge and information needed to understand your business and respond to leads. There are two ways to train your Bot in the "Bot Training" section of the Conversation AI settings page in your sub-account settings:
Web Crawler - Through web URLs and public links
Customize Bot Responses - Adding Question and Answer pairs
Web URLs
The Bot can be trained by providing URLs to webpage(s) and blog(s) to help the bot understand your business and respond to your contacts effectively.
There are three different web-crawling modes available:
Exact URL
All URLs on this Path
All URLs on the Domain
Enter a URL and click "Get Data". Follow the steps to train the Bot.
Question & Answers
Manually add question-and-answer pairs to customize your Bot's responses. This method allows you to fine-tune the Bot's knowledge, addressing specific questions from your users. Here’s how to add questions and answers:
Access the "Conversation AI" settings in the Grow Account >Blue Side Menu > Settings > Conversation AI
Locate the "Bot Training" tab
Click "+ Add FAQ," and provide a question and its answer
Repeat this process for each question-and-answer pair
Questions and answers can also be added by providing feedback ("Thumbs Down") to the Bot's response in the "Bot Trial" and the conversation/contact screens.