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Grow | Advanced Features: Conversation AI Bot Training
Grow | Advanced Features: Conversation AI Bot Training

Training your AI Bot is imperative to ensuring the bot gives the proper responses

Updated over a week ago

Bot training equips the Conversation AI Bot with the knowledge and information needed to understand your business and respond to leads. There are two ways to train your Bot in the "Bot Training" section of the Conversation AI settings page in your sub-account settings:

  1. Web Crawler - Through web URLs and public links

  2. Customize Bot Responses - Adding Question and Answer pairs

Web URLs

The Bot can be trained by providing URLs to webpage(s) and blog(s) to help the bot understand your business and respond to your contacts effectively.

There are three different web-crawling modes available:

  1. Exact URL

  2. All URLs on this Path

  3. All URLs on the Domain

Enter a URL and click "Get Data". Follow the steps to train the Bot.

Question & Answers

Manually add question-and-answer pairs to customize your Bot's responses. This method allows you to fine-tune the Bot's knowledge, addressing specific questions from your users. Here’s how to add questions and answers:

  1. Access the "Conversation AI" settings in the Grow Account >Blue Side Menu > Settings > Conversation AI

  2. Locate the "Bot Training" tab

  3. Click "+ Add FAQ," and provide a question and its answer

  4. Repeat this process for each question-and-answer pair

Questions and answers can also be added by providing feedback ("Thumbs Down") to the Bot's response in the "Bot Trial" and the conversation/contact screens.

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