Grow uses a 3rd party integration with Twilio that provides the ability to send and receive SMS messages within Grow, as well as send and receive inbound and outbound calls.
What is a nuisance call label?
Customers who conduct legitimate voice business may notice that their outbound calls are getting marked with nuisance call labels, such as ‘Scam Likely’, 'Spam', ‘Fraud Risk’, 'Robo Call' or some variant based on an app, device or network. This can be frustrating, and could result in outbound calls going unanswered or even getting blocked.
These labels and any other resulting call blocks / filtering is done by the called party, their carrier, or their analytics partners, not Grow (Twilio). Because Grow (Twilio) is not the party filtering these calls or adding the labels, we have limited ability to remedy the issue. There are some actions you can perform to potentially eliminate the labels and/or call blocking, but this is not guaranteed.
This article outlines all the steps you can perform to put your business in the best position to avoid blocked / filtered calls and nuisance labels.
How do I remove a nuisance label or call filtering from my Grow (Twilio) phone number?
Here are a few steps you can take to address nuisance labels and blocked calls / call filtering on your Grow (Twilio) phone number.
US Numbers: Register your US numbers with the FCC. The FCC established this free registry site, https://www.freecallerregistry.com/fcr/, which covers the main analytic companies that support major US wireless carriers that can remove a negative label on a call.
International Numbers: At this time Twilio is not able to assist with removing nuisance labels from international numbers. Please reach out to the terminating carrier that is marking your calls as spam and work with them to register your number or correct the nuisance label