If you already have a Twilio phone number from another service you use, you may be able to port that phone number over to your Grow CRM account.
The process is pretty easy. First you need to submit a port request to Twilio support and CC Support@pushpress.com to that email request. You will need to provide Twilio with your Account SID number:
Once this information is sent to Twilio they will respond and ask for the SID from our end, which our team will supply. From there, Twilio will move the number over!
Below is a help article from Twilio on Porting a number:
Port Away Requests
To port your numbers away from Twilio, you will need to submit a request with the carrier to which you'd like to port your numbers. Most carriers require you to fill out a Letter of Authorization (LOA), on which you'll need to provide the end user's full name, the Account SID, and the service address. Please contact firstname.lastname@example.org to request the service address for your number.
Please note that portability rules vary by country, and not all countries provide for portability.
Once the gaining carrier has gotten in touch with Twilio about your port, you can expect to receive a notification email from us. You will also find your pending port-away numbers listed below.
For more information, please see this FAQ .