No Show / Late Cancel Report Overview
The No Show / Late Cancel Report is a tool designed to help gym and studio administrators track member attendance infractions, specifically when a member either:
Fails to attend a scheduled class session (No Show), or
Cancels their reservation within the Late Cancel Window, as defined by the studio’s policy.
This report serves both as a visibility tool for monitoring member behavior and as a basis for applying penalties where appropriate.
While the system allows administrators to apply charges to members for No Show or Late Cancel occurrences, this action is not automated within PushPress Core. Therefore:
Charging a member for a No Show or Late Cancel requires explicit, manual administrative action.
This ensures that each incident can be individually reviewed before a charge is issued.
The manual review is critical to prevent erroneous charges, particularly in cases where:
A member was present but was checked in late by staff.
A cancellation was made just outside the allowed timeframe due to extenuating circumstances.
Where to Find the No Show / Late Cancel Report
In your PushPress dashboard, you can find the No Show / Late Cancel Report under the Reports section.
This report provides an easy way to manage missed classes and apply charges as necessary.
How to Apply Charges for No Shows or Late Cancellations
First, create a product in your system that assigns a specific charge amount for No Show / Late Cancel. This makes it easy to apply the charge in future steps when reviewing the report.
Important Notes:
If a check-in occurs after the class has ended or if the registration is deleted, the report will update within 24-48 hours
If an admin checks in or deletes a check-in after the class, the report will update within 24-48 hours.
We recommend processing late cancels & no shows on a weekly basis to avoid charging against possible check ins that haven't resolved in the report.
Locate Member:
Click on 3 dots next to Member to be charged.
Click on Create Charge:
New Invoice Opens:
Click + to Add Charge:
Add Late Cancel and No Show Charge as a Product before these steps.
Click on No Show/ Late Cancel Charge:
NOTE: Be sure to create this product first!
Choose Late Cancel or No Show:
Click on ADD INVOICE ITEM:
At this time the charge can be closed out right away by choosing "make payment" or leave it as an an open invoice (shown below) and it'll close if your settings auto close open invoices on the 1st.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!