No Show / Late Cancel Report Overview
The No Show / Late Cancel Report allows you to track members who fail to show up for a class or cancel during the Late Cancel Window. You can also apply a charge to members for these occurrences.
Where to Find the No Show / Late Cancel Report:
In your PushPress dashboard, you can find the No Show / Late Cancel Report under the Reports section.
This report provides an easy way to manage missed classes and apply charges as necessary.
How to Apply Charges for No Shows or Late Cancellations:
First, create a product in your system that assigns a specific charge amount for No Show / Late Cancel. This makes it easy to apply the charge in future steps when reviewing the report.
Important Notes:
If a check-in occurs after the class has ended or if the registration is deleted, the report will update at the end of the day.
If an admin checks in or deletes a check-in after the class, the report will only update for up to three days after the occurrence.
Locate Member:
Click on 3 dots next to Member to be charged.
Click on Create Charge:
New Invoice Opens:
Click + to Add Charge:
Add Late Cancel and No Show Charge as a Product before these steps.
Click on No Show/ Late Cancel Charge:
NOTE: Be sure to create this product first!
Choose Late Cancel or No Show:
Click on ADD INVOICE ITEM:
At this time the charge can be closed out right away by choosing "make payment" or leave it as an an open invoice (shown below) and it'll close if your settings auto close open invoices on the 1st.
Help
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands! Want to take charge? Give us 3 minutes on the phone or schedule an in-person demo today!