Grow - Template Responses
Grow - Template Responses
Do you find yourself reiterating the same information over and over? How about sending a templated response with a click of a button?
Written by Dave Yandel
Updated over a week ago
Template responses can be used to send a text or an email response to common questions. You can use them for appointment links, or other common questions that you find yourself responding to over and over. Save yourself time and use these template responses.
2. Click on Email Marketing
3. Click on Templates
4. Create a text template or an email template
5. Name your template
The name you use here is not visible to customers
6. Begin typing your templated response
7. you can see what the text will look like in the live demo view
8. Click on Save
9. Your template will live here now, and you can edit or make changes to it later as needed
10. to send a templated response, head over to "conversations"
11. From the conversations tab, select the message you want to send a template response to
12. Click on Send SMS/Email
13. When the blank text box appears find the template button
14. Click on the use a template button
15. After the pop-up appears got to the drop down menu
16. From the drop down, select your template
17. Click on Use Template
18. your template will insert into the text box automatically. Click Send to send your message
