ACH refunds operate differently than credit card refunds:

  • A refund can only be processed after the payment process has completed. For example, if a refund is initiated immediately after a payment is made, there will be a 4-5 business day delay for the charge to process first, then another 4-5 business days for the refund transfer process.
  • ACH refunds must be initiated within 90 days after the original payment.
  • Refunds for ACH payments take longer to process: between 4-5 business days.

You can do a full or partial refund for any transaction in the Control Panel.

  1. Find the transaction receipt. Either from their member detail history or from the payment report.
  2. On there receipt page hit the 'refund' button.
  3. A modal will pop up. Either leave the full amount to be refunded or adjust to a lesser refund amount.
  4. Hit 'Confirm'

*For information on how to process Credit Card refunds, go here

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