Waitlisting gives your members the ability to reserve a spot on the waitlist when a class reservation cap has already been met. When a someone cancels a reservation, the first person on the waitlist will automatically be registered for the class. No need for your staff to manually notify members!
If a member is bumped from the waitlist to the reservation list, they will receive a text notification exclusively for waitlist status changes (if a phone number is provided), or an email if no phone number is on file. Note that regular class reservation reminders via text messages are not supported. Members will need to be informed that, if they get onto a reservation list and cannot attend, they should use the member app to give up their spot.
How does it work:
The waitlisting window follows the same settings as the registration window. When the registration window closes, so does the ability to get on the waitlist.
If/when a class cap is met, members can put their name on the waitlist. When the do, they will be able to set how much notification time they need in order to make it to class (ex: they can set reminder time to hours. If a spot in class frees up 2 hours before class and the member is next in line on the waitlist, they will be automatically given the next available spot)
If a member on the registration list cancels their reservation, the spot is immediately given to the next available person on the waitlist. When a member is bumped from the waitlist to a reservation, they are notified via: - SMS text notification (US and Canada Only) exclusively for waitlist status changes if a phone number is on file. - Email notification if no phone number is available. - Push notifications via the PushPress Members App indicating a spot has opened up, available exclusively for waitlisted classes.
Thats it! No need to manually manage the waitlist.
Waitlist FAQs:
Do I need to enable anything to turn waitlisting on? No. The feature is automatically built into all classes.
Can members remove their name from the waitlist? Yes. Members can manage their waitlist and reservations right from the member portal app
How long before class can a member sign up for the waitlist? - Waitlist follows the same settings as the reservation window. If reservations close 3 hours before the start of class, so does the ability to get on the waitlist.
What happens if a member 'Late Cancels"? - A 'Late Cancel' happens when a member cancels their reservation after the reservation window has closed. The class is still counted against the member's plan. But the spot is given to the next available person on the waitlist.
Are push notifications available for regular reservations? No, push notifications are available exclusively for waitlist updates, and no push notification is sent for regular reservations or reminders.
What happens to 'No-Shows'? - If a member is reserved for class but does not check in by the end of class, they are labeled as 'No-Show'. This will be counted against their plan count.
What types of notifications do members receive? Members receive SMS text notifications (for waitlist status changes), push notifications via the Members App (exclusively for waitlist updates), and email notifications (for class bookings and reminders).
Are there reminders for regular class reservations? Email reminders are sent one day before the scheduled class, but SMS text or push reminders are not available for regular classes.
Can members customize their email notification settings? Yes, email notification settings including confirmation and reminder templates can be configured in the system settings.
Are text notifications available for appointments? Yes, while text notifications are not available for regular classes, they are supported for appointments.
Why don't recurring text reminders work for classes? The current system settings only allow for one-off notifications related to specific events (e.g., waitlist updates), and do not support recurring reminders for general class reservations.
When do email reminders for classes get sent? Email reminders for regular classes are configured to be sent one day before the class begins.
How waitlisting looks in the member portal: For notifications, members can see waitlist updates and class details directly from the PushPress Members App. The app also sends push notifications exclusively for waitlist openings.
If you're a visual person, this graph might help better understand the rules of waitlisting:
