To determine key metrics such as attendance milestones, member engagement, and potential member churn based on lack of attendance, you can easily view and manage a member's check-in history from your Core dashboard. Here's how to access and understand a member's attendance history:
Where to View a Member's Attendance History:
From the Core Dashboard:
Click on People and then Members to view your list of members with active subscriptions or plans.
Alternatively, use the search bar to quickly find a specific member by name.
Access the Attendance History:
Go to the member’s profile.
Click the three dots next to the member’s plan and select "View Attendance History".
Components of the Attendance History Report:
Date Range Configurator:
The default date range is set to the previous 90 days.
You can customize the date range as needed, including selecting the "Future" option to view the member's upcoming reservations.
Filter Options:
Use filters to configure the report based on check-in status (e.g., checked in, late cancel, waitlist).
You can also identify which plan each check-in is linked to for more detailed insights.
Export Attendance:
You have the option to export the attendance report to a CSV file.
This is particularly useful for members who need to report attendance for work requirements or health insurance benefits.
By regularly monitoring this data, you can better understand member engagement, spot trends, and address potential churn risks early.
Help
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
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