How to Ensure Appointment Types Are Visible in the PushPress Member App
Managing appointment visibility in the PushPress member app requires proper setup and configuration of appointment types, associated staff, and membership plans. This guide outlines the steps necessary to ensure all intended appointment types are visible to your members.
Key Steps to Configure Appointment Types
1. Enable "Show on Mobile App" for Appointment Types
To make any appointment type visible in the member app, you must:
Navigate to each appointment type in the PushPress admin dashboard.
Enable the toggle for "Show on mobile app."
2. Link Appointment Types to Packages
Each appointment type should be linked to an associated package or plan to ensure visibility:
Verify that the relevant appointment type is tied to an appointment package.
Adjust the package configuration as needed to link the specific appointment types.
3. Assign Staff to Appointment Types
Appointments linked to staff require proper configuration for availability. The following steps should be taken:
Assign appropriate staff members to each appointment type.
Ensure that each assigned staff member has designated working hours set in their staff profile.
(Optional) Confirm that staff members’ calendars (e.g., Google Calendar) are properly linked to display accurate availability.
Configuring Membership Plans for Appointments
For scenarios where appointment visibility depends on membership purchases, ensure the following configurations:
Include Appointment Credits: Modify the membership plan to grant appointment credits instead of class access. This aligns members’ plans with booking appointment types.
Provide Easy Booking Options: Add the booking link for relevant appointment types (e.g., landing page URL) to the plan’s post-transaction message. This allows members to quickly find and tap the link to book appointments after purchasing a membership.
Troubleshooting Common Issues
Appointment Types Not Appearing: Double-check that the toggles for "Show on mobile app" are enabled and that corresponding packages or plans are linked appropriately.
Staff Availability Issues: Verify that assigned staff members have working hours set up and linked calendars for accurate availability display.
Membership Plan Mismatch: Ensure that membership plans provide appointment credits when appointments are intended to be booked (as opposed to class credits).
By following these steps, you can ensure that all your appointment types are correctly configured and visible in the PushPress member app. If you still experience issues, confirm all configurations align with your scheduling objectives and contact support if advanced troubleshooting is needed.