Terms of Service / Privacy Policy Update - June 2025
What exactly changed and why?
We've consolidated our previously separate legal documents into two comprehensive policies:
Major Changes:
Document Consolidation: We combined multiple separate agreements (Core Services, Grow, Sites, Branded Member App, Consumer Terms, EULA, Privacy Policy) into unified Terms of Service and Privacy Policy documents
Usage Statistics Collection: We now collect usage and operational statistics (user engagement, browser type, user activity) to improve our services
AI Features: New provisions allow us to use data inputs to develop AI models and features for the platform
Enhanced SMS Communications: More comprehensive SMS messaging capabilities for service updates, notifications, and promotional content
Streamlined Product Terms: All add-on services are now covered under unified terms
Why we made these changes: Our platform has evolved significantly, and having multiple separate agreements was creating confusion. These unified policies provide clearer guidelines while supporting new features and improvements. We're also ensuring compliance with current privacy regulations and industry best practices.
How do these changes affect me personally?
For gym owners/subscribers:
You'll work with one comprehensive agreement instead of managing multiple separate documents
New AI features will help streamline your business operations
DMCA procedures are now clearly outlined in your main agreement
For end users/members:
Your core service experience remains the same
New AI features will enhance your platform interactions
Your privacy protections continue at the same level
Are you collecting more of my data now?
New data collection includes:
Usage and operational statistics to understand how features are used and improve platform functionality
Data inputs that help develop AI models and features
Existing data collection practices remain unchanged:
Contact details, personal information, financial data, and location data are collected using the same methods
Credit card encryption and security standards continue as before
Data sharing practices with service providers remain consistent
What new permissions are you giving yourself?
New capabilities include:
AI Development: Using data inputs to develop and improve platform functionality
Usage Analytics: Analyzing platform usage patterns to identify improvements and optimize features
Data Insights: Sharing usage and operational statistics with customers and very select partners to provide industry insights
Did my rights or protections get reduced?
Your core rights remain fully protected:
Privacy rights under CCPA and GDPR are maintained
Rights to access, correct, and delete your data continue unchanged
Security safeguards and data protection measures remain in place
Opt-out options for marketing communications are still available
Additional protections now included:
More detailed DMCA procedures provide clearer copyright protection processes
Enhanced transparency about data usage
Comprehensive explanation of data sharing practices
Data and Privacy Concerns
What data are you now collecting that you weren't before?
New data collection:
Usage and operational statistics: Metrics about feature usage, user engagement patterns, and browser/device information
AI interaction data: Information about how users interact with AI features to improve their functionality
Important context: We retain aggregate and de-identified usage statistics as PushPress-owned data, and we retain End User data for marketing purposes.
Will you share my data with third parties?
Data sharing practices (consistent with previous policies):
Service providers for hosting, payment processing, customer support, and business operations
Marketing partners under specific restrictions and consent requirements
Business partners in corporate transaction contexts
Legal authorities when required by law
New sharing aspects:
Usage and operational statistics may be shared with PushPress customers and partners
AI service providers may process data to improve AI features under strict usage limitations
What we DO NOT do: We do not sell personal information to data brokers or third-party marketing companies.
Can I opt out of the new data collection?
Usage Statistics: No. These are collected as part of core platform functionality to maintain and improve services.
AI Features: No. AI improvements are integrated into core service enhancements.
How is my existing data being handled under the new policy?
Your existing data continues to be protected under the same security and privacy standards. The new policies provide clearer explanations of data usage and add new use cases for aggregated, de-identified data to improve services. Your individual data handling practices remain consistent with previous policies.
Are you selling my personal information?
No, we do not sell personal information. Our privacy policy may involve data sharing with third parties for business purposes, but this does not constitute a "sale" of personal information. Under CCPA regulations, we provide opt-out mechanisms for any data sharing that might be considered a "sale."
AI-Related Questions
How are you using AI with my data?
AI applications:
Service Enhancement: AI models help improve platform functionality and user experience
Feature Development: AI powers new capabilities and tools within the platform
Usage Analysis: AI helps analyze platform usage patterns to identify areas for improvement
Data usage: When you provide inputs to our platform, this information may be used to develop AI models, though we maintain ownership of the resulting models while you retain ownership of your original input data.
Is my content being used to train AI models?
Yes, your data inputs may be used for AI model development. Our AI provisions allow us to use data you provide to develop and improve AI models and features. However:
This usage is focused on improving PushPress services and functionality
We own the AI models developed using your inputs
You retain ownership of your original data
Can I prevent my data from being used for AI purposes?
No. AI features are becoming integrated into core service improvements.
Will AI be making decisions about my account?
AI supports service improvements and feature enhancements but does not make decisions about:
Account termination or suspension
Billing and payment processing
Critical account management functions
AI may enhance user experience through improved recommendations and platform optimization, but human oversight remains in place for all significant account decisions.
User Control and Options
Do I have to accept these changes?
Yes, acceptance of the new terms is required to continue using PushPress services. If you don't agree to the updated terms:
You must discontinue use of PushPress services
You should retrieve any data you want to keep before discontinuing service
Your gym membership (if applicable) is separate from PushPress terms
What happens if I don't agree to the new terms?
If you choose not to accept the updated terms:
Your access to PushPress services will end
You should download any data you want to retain
Your gym membership remains separate and should be discussed directly with your gym
Can I delete my account if I don't like the changes?
Yes, you can delete your account at any time. To delete your account:
Contact customer support for assistance with account deletion
Request data export before deletion if you want to retain information
Note that gym membership management is separate from PushPress account deletion
How do I download my data before the changes take effect?
To export your data:
Contact customer support to request data export assistance
We maintain data availability for 30 days following termination notice
You're responsible for retrieving necessary data before final account closure
Can I continue using the service under the old terms?
No, continued service use requires acceptance of the updated terms. We cannot maintain multiple versions of terms for different users, as this creates operational and legal complications.
Timeline and Implementation
When do these changes go into effect?
The updated terms become effective on the specified date in the policy documents.
Do I need to do anything to accept them?
No explicit action is required. Continued use of PushPress services after the effective date constitutes acceptance of the new terms. We recommend:
Reviewing the updated policies
Contacting us with any questions
Ensuring you're comfortable with the changes before the effective date
Will I get reminders before the deadline?
Yes, we'll provide advance notice through email notifications to your account email
What happens on the effective date?
Updated terms automatically take effect
Continued service use indicates acceptance of new terms
Previous terms are no longer valid
Legal and Compliance
Why are you making these changes now?
Primary reasons for these updates:
Platform Evolution: Our services have expanded significantly, requiring comprehensive legal frameworks
AI Integration: New AI-powered features require appropriate legal coverage and transparency
Regulatory Compliance: Staying current with evolving privacy laws and data protection requirements
Operational Clarity: Consolidating multiple agreements reduces confusion and improves user understanding
Industry Standards: Aligning with current legal and privacy best practices
Are these changes required by law?
Some changes address legal requirements:
Privacy law compliance (GDPR, CCPA, and other regional regulations)
Data protection and security requirements
AI transparency and governance requirements
Other changes support business improvements:
Enhanced service capabilities and new features
Improved operational efficiency
Better user experience and platform functionality
How do these changes comply with GDPR/CCPA?
GDPR Compliance maintained:
Data subject rights (access, deletion, portability, correction) remain in place
Clear lawful basis for data processing activities
Appropriate consent mechanisms for marketing and communications
Continued data protection safeguards and security measures
CCPA Compliance maintained:
Right to know about data collection and usage practices
Right to delete personal information with appropriate exceptions
Right to opt-out of data "sales" (we don't sell personal information)
Non-discrimination protections for exercising privacy rights
What are my rights under the new terms?
Your rights remain comprehensive:
Data Access: Request information about data we collect and use
Data Correction: Update or correct inaccurate personal information
Data Deletion: Request deletion of personal data with applicable exceptions
Data Portability: Export your data in usable formats
Communication Opt-out: Decline marketing communications and adjust communication preferences
Legal Protections: Access to dispute resolution processes and legal remedies
Service Impact
Will the service work differently for me?
Core functionality remains unchanged. You may notice:
Enhanced Features: New AI-powered capabilities that improve platform usability
Streamlined Interface: Unified policies may result in clearer service integration
Improved Communications: More consistent messaging across all platform interactions
Are you changing what features I can access?
No reduction in current feature access. The policy consolidation clarifies your access to all PushPress services under unified terms rather than separate agreements for different features.
Will there be new restrictions on how I use the service?
No significant new usage restrictions. The unified terms provide clearer guidelines about acceptable use across all PushPress services, making expectations more transparent rather than more restrictive.
Are you changing your pricing or subscription terms?
No pricing changes are included in this policy update. This update addresses legal terms and service capabilities only. Any future pricing changes would be communicated separately with appropriate advance notice.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!