Overview
In Grow, a workflow trigger is the event that starts an automation within a workflow. It tells the system, "When this happens, run this workflow." Once triggered, the workflow runs actions like sending texts or emails, adding tags, or updating contact info, and more! Triggers automate tasks and ensure the right actions happen at the right time—like automatically sending a welcome message when someone submits a free trial form.
PushPress Triggers
Plan Triggers
The data is triggered by a 'plan action event,' which can be one of the following: Pending Active, Active, Alert, Paused, Pending Cancel Cancelled or Completed
Field | Description |
plan_name | name of plan |
plan_category | category plan is in |
plan_type | Recurring |
bill_every | billing frequency eg. 1 month, 3 months, 2 weeks, non recurring |
recurring | ‘Recurs forever’ or ‘non recurring’, ‘3 times’ etc |
appointment_credits_per_billing_period | how many appointment credits they get. sum up all appointment credit totals for the plan |
open_gym_access | Yes |
hybrid_af_access | Yes |
attendance_limit_classes | How many class sessions per billing period eg "12 sessions per billing period" or “3 sessions per week” or “12 sessions per month”. This would also include open-gym |
plan_status | Pending Active |
Class Triggers
The Grow system captures detailed class data through a custom trigger, tracking class events like reservations, cancellations, check-ins, and no-shows. This allows for flexible workflows, follow-ups, and automated reminders based on check-in usage within a billing period.
The process updates check-in data using custom fields. A custom trigger in Grow receives detailed class data, tracking class action events like Reserved, Cancel, Late Cancel, & Check-in. Workflows update custom fields automatically, ensuring accurate check-in records. A dedicated workflow folder manages check-in events, and while some workflows will be in draft mode initially, no-show and cancellation events will be published.
Field | Description |
action | Class event type: |
class_time | Start time of the class. |
class_check_in_time | Time the user checks in for the class (empty if not checked in). |
class_reservation_time | Time the user reserves the class. |
class_name | Name of the class. |
class_type | Type of class. |
class_location | Location of the class. |
plan_name | Name of the plan attached to this class reservation or check-in. |
plan_category | Category of the plan attached to this class reservation or check-in. |
instructor | Name of the instructor or coach teaching the class. |
instructor_email | Email of the instructor or coach teaching the class. |
class_check_ins_used_this_period | Number of check-ins used on the current plan during this period before it resets. |
class_check_ins_left_this_period | Number of check-ins left on the current plan during this period (e.g., 0, 1, 5, or |
Appointment Triggers
Appointment data is captured through a custom trigger, tracking actions like bookings, cancellations, and no-shows, along with details like booking time and instructor info. This setup optimizes workflow control, enables targeted follow-ups, and makes custom field updates more transparent.
The data is triggered by a 'appointment action event,' which can be one of the following: Reserved, Cancel, Late Cancel, Check-in, or No-show. We utilize the workflow triggered off the class action to update the custom fields.This trigger captures a broader range of data, listed below.
Field | Description |
action | “scheduled |
appointment_time | start time of appointment |
appointment_booked_time | Time user books the appointment. basically the time the appointment was created. If you schedule out 1 appointment a week for 4 weeks in the |
appointment_type | appointment type associated with booking |
instructor | persons name who is teaching/coaching the class |
instructor_email | persons email who is teaching/coaching the class |
Additional Trigger Options
Grow offers a variety of trigger options to start workflows based on specific actions or events. Up to 50 different triggers that range from form or survey submissions, appointment bookings, contact creation, tag additions or removals, pipeline stage changes, purchases, email or SMS replies, and even specific dates like birthdays or anniversaries. These triggers allow you to automate follow-ups, communication, and tasks exactly when needed, making it easy to create a customized experience for your business.
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About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!