Kiosk Mode in the Staff App turns a tablet into a self check-in station for your gym. This guide is for gym owners and managers who want members to check themselves into classes, Open Gym, appointments, and events without staff help.
How to Set Up Kiosk Mode in the Staff App
1. Open Kiosk Mode Settings
To open Kiosk Mode settings, open the Staff App on your tablet and tap the gear icon at the top.
Open the Staff App.
Tap Settings (gear icon).
Tap Kiosk Mode.
2. Create a Kiosk Mode PIN
To create a Kiosk Mode PIN, enter a PIN when prompted. Staff use this PIN to exit Kiosk Mode and return to Staff Mode.
Enter a PIN you'll remember.
Confirm the PIN.
Share the PIN with staff only.
How to Check In Using Kiosk Mode
1. Start a Check-In
To start a check-in, members tap Check-in on the Kiosk Mode home screen.
Next, members type their name in the search box, or tap their name in the Quick Check-ins list if it appears.
2. Select a Class or Appointment
To select a class or appointment, members choose from the list that appears after they enter their name. It shows their reserved class or the next available class.
Tap the class, Open Gym, appointment, or event.
Sign any required documents if prompted.
Look for the confirmation message.
How to Use Quick Check-ins in Kiosk Mode
Quick Check-ins shows the regulars for a class so members can tap their name instead of typing it. The list is based on the class time each member attends most often and appears below reservations. Members who are already reserved or checked in are removed from the list. Coaches also see the list in Staff Mode when they search a name.
How to Turn Off Quick Check-ins on the Kiosk
To turn off Quick Check-ins on the kiosk, use the setting on the first Kiosk Mode settings screen.
Update the Staff App to version 2.2.25 or later.
Tap Settings (gear icon), then Kiosk Mode.
Turn off the Quick Check-ins setting on the first screen.
Troubleshooting Kiosk Mode Check-Ins
The member can't check in: Their membership plan's check-in rules may block it. Kiosk Mode can't override plan rules, so check their plan in Core.
Check-in stops at a document: The member has an unsigned document. They need to sign it to continue.
A coach can't check in on the kiosk: Coaches can't check in as the coach in Kiosk Mode. Switch to Staff Mode.
Quick Check-ins isn't showing: The class may be new without attendance history, the setting may be off, or the app may be older than 2.2.25.
A member isn't in the Quick Check-ins list: They may already be reserved or checked in, or they rarely attend that class time. They can type their name instead.
Still stuck? Try logging out and back in, refreshing the page, or testing on another device.
Important Notes
Important: Kiosk Mode can't override check-in rules set by a member's plan, and there is no way to skip document signing.
Important: Staff can't check in as the coach in Kiosk Mode. Coaches who want to reserve spots or check into classes need a personal plan membership assigned in Core.
Note: Quick Check-ins shows member names on the kiosk and is on by default.
Note: The Staff App requires iOS/iPadOS 15.0 or later, or Android 5.1 or later.
Frequently Asked Questions
How do I put the Staff App in kiosk mode?
To put the Staff App in kiosk mode, tap Settings (gear icon), tap Kiosk Mode, and create a PIN.
How do I exit kiosk mode?
To exit kiosk mode, enter the PIN you created when you set up Kiosk Mode. This returns the app to Staff Mode.
Can members check into appointments and Open Gym on the kiosk?
Yes, members can check into appointments, Open Gym, and events on the kiosk using the same steps as classes.
Can coaches check in using kiosk mode?
No, coaches can't check in as the coach using kiosk mode. They need to use Staff Mode and have a personal plan membership assigned.
Does Quick Check-ins show other members' names?
Yes, Quick Check-ins shows the names of regulars for that class time. You can turn the list off in Kiosk Mode settings.
How do I turn off Quick Check-ins?
To turn off Quick Check-ins, update to Staff App 2.2.25, tap Settings, then Kiosk Mode, and use the setting on the first screen.
Why can't a member check in on the kiosk?
A member may not be able to check in on the kiosk because their plan's check-in rules block it or they have an unsigned document.