The front desk is where members check in, buy plans and products, and ask for the things they cannot do themselves in the app. This article covers everything a new front desk employee needs to run those tasks in PushPress Core and the Staff App, starting with the handful of things you need on your first shift and building to the full reference library.

This guide is for new front desk staff. It is a starting point rather than a replacement for your gym's own policies, so ask your manager how your desk handles anything covered below.

Important: Financial reports are the single limitation on the front desk role. If a member or a coworker asks for revenue, fee, or deposit figures, that request goes to your owner or admin.

Confirm these four things before your first shift:

Note: On Pro and Max accounts your gym may have Flex Fees turned on, which passes the card processing cost to the member. If someone at checkout asks why there is an extra fee, that is usually the reason. Ask your manager which plan your gym is on.

By the end of this section you can check members in, take a payment, and run the front-desk tablet.

To learn the check-in flow, practice checking in both walk-ins and members booked into a scheduled class from Core. These are the two paths you will use most, and they behave differently, so run through each one before your first busy hour.

Full instructions: Core check-ins

Screenshot placeholder: the Core check-in screen, showing the class list and walk-in option

To learn to sell at the desk, practice selling a membership plan and a retail product, then collecting payment. Know where your gym's plans live and what each one includes before a member asks you to compare them.

Full instructions: Create, edit, and delete membership plans

To get comfortable with Kiosk Mode, learn what the front-desk tablet does on its own. On most shifts the tablet runs in Kiosk Mode, where members check themselves in by name from the class list and can purchase plans and products without your help.

Full instructions: Kiosk Mode check-ins with the Staff App

Screenshot placeholder: the Staff App in Kiosk Mode, showing the member self-check-in list

To learn the exit PIN, ask your manager for the code that takes the tablet from Kiosk Mode into Staff Mode. Use it only when you need to do something the kiosk cannot handle, such as a member lookup or a note, and return the tablet to Kiosk Mode afterward.

By the end of this section you can handle appointments, kiosk sales, and the requests only staff can complete.

To sell plans from the kiosk, run through the self-purchase flow yourself so you can walk a member through it. Members can complete the whole purchase on the tablet, so your job is usually to point them at the right plan rather than to ring it up.

Full instructions: Sell plans with the Staff App in Kiosk Mode

To book an appointment for a client, open the Appointments page and pick the appointment type, the staff member, and the client. Apply an existing credit or add a package, then set the date and time.

Full instructions: Buy credits and book an appointment for a client

Screenshot placeholder: the Appointments booking panel, showing the credit and package selector

To sell appointment credits or packages, open the client's profile and go to Plans & Credits. You can sell from here even when the client is not booking a session right away, which is useful when someone wants to buy a block of sessions and schedule later.

To set up a recurring appointment, book a repeating series rather than one session at a time. Use this whenever a client wants a standing weekly slot, because it saves rebooking the same time every week.

Full instructions: Set up recurring appointments

To know what is staff-only, learn the three requests members cannot complete themselves in the app: cancelling a membership, deleting a card on file, and deleting a profile. These are staff actions by design, so expect members to bring them to the desk.

Full instructions: Frequently asked questions about the Member App

Get comfortable with the sections above first. Everything below is optional and applies only if your gym runs one of these models. The setup for each of these belongs to the owner or admin, so this section covers the parts you handle at the desk.

Students will ask you about promotions and where to see their belt or rank. You will not build the rank structure, but you will field the questions and may pass requests to a coach for approval.

This expands on steps 6 through 8. Use it if one-to-one sessions are a real part of what your gym sells, because members will ask you how many sessions they have left and why their membership includes credits.

Use this if members train outside staffed hours. You will handle open gym bookings and check-in questions during your shift, while door access hardware is configured by your admin.

Note: If your gym uses Kisi or HybridAF for door access and a member cannot get in, that is an admin setting rather than something you can fix at the desk. Escalate it to your manager.

Use this if your gym runs competitions, seminars, or paid workshops. Events are sold separately from memberships, so registrations and cancellations are handled on their own rather than through a member's plan.

Use this section when you need one specific answer mid-shift rather than a walkthrough.

Still stuck? Try logging out and back in, refreshing the page, or testing on another device.

Important: Financial reports are the one thing front desk staff cannot access. Everything else covered here is available to you.

Important: Staff cannot check in as the coach of record while in Kiosk Mode. That has to happen in Staff Mode.

Important: Cancelling a membership, deleting a card on file, and deleting a profile are staff-only actions. Members cannot complete these in the app.

Note: Use the exit PIN only when the kiosk cannot do what you need, and return the tablet to Kiosk Mode afterward.

Note: Flex Fees are available on Pro and Max plans. The full plan comparison lives in the owner setup article.

What should a new front desk employee learn first?

A new front desk employee should learn four things first: the check-in flow for walk-ins and scheduled classes, how to sell a plan or product at the desk, how Kiosk Mode works on the front-desk tablet, and the exit PIN. Everything else can be picked up during the first week.

What can front desk staff not do in PushPress Core?

The one thing front desk staff cannot do is view financial reports. Ask your owner or admin for revenue, fee, or deposit figures.

Which member requests can only staff complete?

The requests only staff can complete are cancelling a membership, deleting a card on file, and deleting a profile. Members cannot do these in the Member App, so they will bring them to the desk.

When should I use the Kiosk Mode exit PIN?

Use the Kiosk Mode exit PIN only when you need to do something the kiosk cannot handle, such as a member lookup, a member note, checking in as the coach of record, or collecting payment outside the kiosk flow. Return the tablet to Kiosk Mode when you are done.

A member is asking about an extra fee at checkout. What is it?

An extra fee at checkout is usually Flex Fees, which passes the card processing cost to the member. Flex Fees are available on Pro and Max plans, so confirm with your manager whether your gym has it enabled.

Can I sell appointment credits if the client is not booking a session yet?

Yes, you can sell appointment credits or packages from the client's profile under Plans & Credits at any time. The client does not need to book a session during the same visit.

How do I take a payment away from the front-desk tablet?

To take a payment away from the front-desk tablet, switch to Staff Mode on your own device and use Tap on Phone or a Stripe card reader. This is the path for any payment outside the kiosk flow.