How to Adjust and Manage Billing Dates for Memberships in PushPress
Managing billing dates effectively is crucial for ensuring a smooth experience for both administrators and members. PushPress provides flexible tools to set, adjust, and manage billing dates for memberships. Below is a comprehensive guide to help you navigate common scenarios.
Overview of Billing Date Settings
PushPress allows you to set a fixed billing date for memberships using the "Fixed Billing Day of Month" feature. This ensures that all members are billed on a specific calendar day each month, regardless of their membership start date. If a month does not include the chosen date (e.g., the 31st), billing will occur on the last day of that month. The first payment is prorated to align with the fixed billing date.
Using the "Fixed Billing Day of Month" Feature
To set a fixed billing date:
Enable the "Fixed Billing Day of Month" setting in the membership plan.
Choose the desired billing day (e.g., the 1st of the month).
If a member’s start date is before the fixed billing date, the system will generate a prorated invoice for the period between the start date and the fixed billing date. Subsequent charges will occur on the fixed date each month.
Handling Proration for Mid-Cycle Billing
When a member signs up mid-month via the plan’s signup link, the system automatically calculates a prorated charge for the period between the signup date and the next fixed billing date. The member will then be billed the full amount on the fixed date in subsequent months. This ensures accurate billing and avoids overcharging.
Managing Paused Plans and Billing Dates
Billing dates cannot be changed while a plan is paused. The displayed "next bill" date reflects what it would have been if the plan were active. When the plan is reactivated, the system recalculates the next billing date based on the number of active versus paused days. No charges will occur on the displayed date while the plan remains paused.
Manual Adjustments and Workarounds for Billing Alignment
If a member’s billing date does not automatically align with the desired fixed date (e.g., the 1st of the month), you can manually adjust it. The recommended workaround is to cancel the existing plan and re-add it with the proration option enabled. This ensures that billing aligns with the desired date moving forward.
FAQs on Common Billing Scenarios
Can I keep the billing date the same each month while the membership runs from the 1st to the end of the month? Yes, use the "Fixed Billing Day of Month" setting to charge on a specific calendar day each month. The first payment will be prorated to align with the chosen billing day.
What happens if someone signs up mid-month? The system charges a prorated amount at signup and bills the full amount on the fixed date in subsequent months.
By following these guidelines, you can effectively manage billing dates for memberships in PushPress, ensuring accurate and consistent billing for all members.
