How to Manage Canceled and Reactivated Memberships in PushPress
Managing memberships in PushPress involves understanding cancellation, reactivation procedures, and addressing common issues like billing and booking classes. This guide covers the necessary steps to seamlessly handle these scenarios.
Reactivating a Cancelled Membership
If a membership plan is canceled by mistake, it can be reactivated in either of two ways:
Backend Reactivation: Use your PushPress Core account to reactivate the canceled plan. Once reactivated, the membership becomes active, enabling the member to book classes again.
Adding a New Plan: As an alternative, add a new plan to the member’s profile within the system. (preferred practice)
Addressing Plan End Date and Completion Issues
When reactivating a canceled membership, ensure the Plan End Date is valid and matches the active membership duration:
If the original Plan End Date is in the past, the system will automatically mark the membership as completed (generally overnight), even after reactivation. To resolve this: - Adjust the Plan End Date to a future date. - Alternatively, update the membership duration to ensure the plan remains active.
Why Reactivated Memberships May Switch to "Completed"
Plans with a past Plan End Date—even if reactivated—will revert to a "Completed" status after processing. This occurs because reactivation does not overwrite the previously stored end date. Administrators must manually update this date to avoid the plan ending prematurely.
Preventing Billing Issues After Cancellation
When a membership is canceled, automated billing for previously generated invoices may still proceed. To avoid unexpected charges:
Cancel the membership at least one day prior to the next bill date.
Double-check for any already-generated invoices associated with the cancellation. If invoices exist, cancel or address them manually within the billing section.
Summary and Best Practices
Always verify that the Plan End Date matches the intended membership timeframe.
For reactivations, confirm active status immediately and address any issues with the Plan End Date.
When canceling plans, ensure no pending invoices exist in the system to prevent unwanted charges.
By following these steps, administrators can manage membership cancellations and reactivations effectively, minimizing inconvenience for both the business and its members.