Reactions – Quickly respond to messages using emoji-based feedback for faster, expressive communication.

Threads – Keep discussions organized by responding directly to specific messages in a threaded format.

Video Support – Share and view video content directly within chat conversations.

Attachments – Upload and send files to enable more comprehensive and collaborative communication.

Read Receipts – Know when messages have been viewed to improve accountability and clarity.

Pinning – Keep important messages accessible by pinning them to the top of chat threads.

A direct message is a private chat between two or more staff members.

Ideal for one-on-one or small group conversations within the gym.

The chat title displays the participant names, e.g., “Andreya Triaya” or “Andreya Triaya + 1”.

Only the invited staff members can view and participate in the conversation.

Open the Staff App and tap ‘Chat’ from the bottom navigation bar.

Tap the ‘+’ icon in the top right corner.

Select the staff member(s) you want to include.

Tap the ‘Write a message’ input once all names are added.

Type your message and tap the arrow icon to send.

The new message thread will now appear under the ‘Chats’ section.

A group message is a named chat involving two or more staff members.

Groups can be customized to fit your gym’s needs—common examples include:

Group visibility options:

Open the Staff App and tap ‘Chat’ in the bottom navigation bar.

Tap the ‘+’ icon in the top right corner.

Select ‘Create a Group’.

Choose the staff members to include (you can update this later).

Tap the arrow icon in the top right to continue.

Enter a group name.

Set the group to private (toggle on) or public (leave toggle off).

Tap the checkmark icon in the top right to save the group.

You can now send messages, and the group will appear under the ‘Chats’ section.

Messages can be sent in direct messages and group chats (both private and public).

Message content can include:

In the Chat section of the Staff App, select the desired group or direct message.

Tap the ‘Write a message’ input box to bring up the keyboard.

Type your message.

Tap the arrow icon to send the message.

You can send videos, images, and attachments alongside messages.

File size limit: All media must be 100MB or smaller.

Media from your device’s library: Allows sending multiple images or videos at once.

Media captured in-app (photo/video) or attachments: Only one file can be sent at a time.

Send Images or Videos from Your Device

Send an Attachment from Your Device

Take and Send a Photo

Record and Send a Video

A pinned message is saved within a group chat or direct message for quick, easy access.

Ideal for highlighting:

Press and hold the message you want to pin.

Tap ‘Pin to Conversation’.

The message is now pinned.

Open the direct message or group chat.

Tap the profile image circle or icons in the top right corner.

Select ‘Pinned Messages’.

View the list of pinned messages for that conversation.

Press and hold the pinned message.

Select ‘Unpin from Conversation’.

Staff members can add reactions to any message.

Available reaction options include: heart, thumbs up, thumbs down, LOL, and ?!

Press and hold the message in the chat.

Choose a reaction from the available options.

Your selected reaction will appear on the message.

Tap the reaction icon on the top right of the message.

A pop-up will show all reactions and who added them.

Tap outside the pop-up to close it.

Tap the reaction icon on the message.

In the pop-up, tap the same reaction you added to remove it.

Tap the reaction icon on the message.

In the pop-up, select a different reaction to replace the current one.

Staff can search across all messages in both direct and group chats.

Note: The search only looks at message content, not group member names.

Tap ‘Chat’ in the bottom navigation bar.

Tap ‘Search’ at the top of the screen.

Enter the text or keywords you want to find.

View the search results and tap any message to open it in its chat thread.

Staff can mention others in a message using @mentions.

The mentioned staff member will:

Mention rules:

In a group message, type “@”.

A list of staff will appear—select the person you want to mention.

Scroll through the list if needed to find the staff member.

Complete your message and tap the arrow icon to send.

When a staff member is mentioned in a chat, it will appear in their ‘Mentions’ section.

The mentioned staff member also receives a push notification.

Open the Chat section in the Staff App.

Tap ‘Mentions’ at the top of the screen.

View the list of all messages where you were mentioned.

Staff members can edit or delete their own messages.

Admins can delete any message in the chat.

Press and hold the message you want to edit.

Tap ‘Edit Message’.

Make your changes.

Tap the arrow icon to save the edited message.

Press and hold the message you want to delete.

Tap ‘Delete Message’.

Confirm by selecting ‘Delete’ to permanently remove the message.

Two types of replies are supported:

Press and hold the message you want to reply to.

Tap “Reply”

Type your response.

Tap the arrow icon to send.

Press and hold the message you want to respond to.

Tap “Thread Reply”.

Type your response.

Tap the arrow icon to send.

Read receipts show message delivery and view status.

Helps you track how many people have seen your message.

Single grey checkmark: Message was delivered successfully.

Double checkmarks: Message was seen by at least one person.

Double checkmarks with a number: Message was seen by that number of people.

Threads are replies that form a separate conversation within a message.

They help keep chats organized and prevent unnecessary notifications to those not involved.

Only staff who are tagged or have responded will be notified.

From the “Threads” section on the Chat home page.

By tapping the “Thread Reply” link within the specific chat message.

Any staff member with Staff App access (enabled in Core) can use Chat.

If a staff member is removed or demoted to a member, they will no longer appear in chats.

They are removed from chats immediately.

Their past messages will be labeled as “Deleted User”.

You can send images, videos, audio files, or PDFs.

Maximum size per message: 100MB.

@all tagging is not supported in Staff App Chat due to chat provider limitations.

Chat is only accessible via the Staff App (not from Core or desktop).

To request desktop access, email: marissa.paulsen@pushpress.com.

Group Messages: Named chats with 2+ people, used for specific topics (e.g., leads, equipment).

Private Group: Only visible to added staff.

Public Group: Visible and accessible to all staff.

Direct Messages: Chats with 2+ people, always private.

Chat titles appear as: [Staff Name] + [Number of Others].

Check out other Help Articles.

Use the PushPress Messenger (blue box in your CORE account).

Email us at support@pushpress.com.