Within the Workflow builder, the “Contact Changed” workflow trigger allows you to automate actions when a contact record is modified. You can trigger events in a Workflow when a contact record is changed based on the following items:

  • Tags being added

  • Tags being removed

  • DND being activated or removed

  • Contact being assigned to a user, or reassigned to a user

  • Custom field being populated

  • Custom field changing to something specific

Follow these simple steps to use this Workflow Trigger:

  1. In the Workflow, click to add a Trigger.

  2. Choose “Contact Changed” as the Workflow Trigger.

  3. Select a filter from the dropdown menu.

  4. Save Trigger to add to the Workflow.

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