Overview
You can charge a member for any product or custom amount directly from their People Profile. This creates an invoice you can collect immediately or leave open to combine multiple items into a single payment — saving on processing fees.
Who can do this: Admin and Staff with billing access
Where: Control Panel → Member Profile → Billing section
How to Create a Charge
Step 1 — Open the member's profile
Log in to PushPress Core.
Search for the member by name, email, or phone.
Open their People Profile.
Step 2 — Create a charge
In the billing section, click Create a Charge.
A new invoice opens.
Step 3 — Add items to the invoice
Click the + button on the invoice.
Select a product or charge type from the list.
Click Add to Invoice.
Repeat to add multiple items to the same invoice.
📸 Screenshot: Member profile billing section with Create a Charge button and open invoice with + button
Step 4 — Collect payment or leave open
Charge now:
Select a payment method and complete the transaction.
Leave open:
Don't collect yet — the invoice stays in Open status.
Add more items later and charge everything at once.
Open invoices appear in Payments → Invoices and on the member's profile.
Why Leave an Invoice Open
Stripe charges $0.30 per transaction regardless of how many items are on it. Bundling multiple charges into one invoice means paying that fee once instead of multiple times.
Example: Charging a member for a t-shirt ($25), a water bottle ($15), and a late fee ($10) as three separate transactions costs $0.90 in fixed fees. On one invoice, it's $0.30.
Troubleshooting
I can't find the Create a Charge button
Confirm you have billing access permissions for your staff role
The button is in the billing section of the profile — scroll down if not immediately visible
The invoice is showing as Open but I want to collect now
Click the invoice → select a payment method → collect
I need to add a custom amount not tied to a product
Use the charge type list and select a miscellaneous or custom charge option
These will appear in the Retail Sales Report under Miscellaneous Sales