Summary
PushPress allows you to apply discounts to both Plans and Products across Core and the Staff App. This article covers how to create and apply discounts so your staff can reduce prices at the point of sale, manage promotions, and support member billing adjustments.
Why Use Discounts?
Give members a reduced rate on memberships, drop-ins, or retail items without changing your base pricing.
Run promotions or honor special pricing (founding member, military, staff, etc.).
Control discounts at checkout from both Core and the Staff App without editing the original plan or product.
Types of Discounts in PushPress
PushPress supports discounts in two areas:
Plan Discounts — Applied to membership plans at the time of purchase or renewal.
Product Discounts — Applied to individual products (retail, drop-ins, etc.) during a sale.
Both can be used in Core (web) and via the Staff App in Staff Mode.
How to Apply a Plan Discount in Core
1. Navigate to the Member's Profile
Go to Core and open the member's profile.
Select the plan you want to modify or add.
2. Apply a Discount
When adding or editing a plan for a member, look for the Discount field in the plan details.
Enter a dollar amount or percentage to discount the plan.
The discounted price will reflect on the member's upcoming charges.
3. Confirm the Discounted Plan
Review the adjusted billing amount before saving.
Save the changes — the member will be charged the discounted rate going forward.
Note: Plan discounts apply to the recurring charge. Make sure to review how the discount affects future billing cycles.
How to Apply a Product Discount in Core
1. Navigate to Point of Sale
Open Core and go to Point of Sale or the Sell area.
Add the product(s) to the cart.
2. Apply a Discount to the Product
Select the product line item in the cart.
Enter the discount as a dollar amount or percentage.
The cart total will update to reflect the discount.
3. Complete the Sale
Confirm the discounted total with the member.
Process payment as normal.
How to Apply a Product Discount via the Staff App (Staff Mode)
The Staff App allows staff to apply discounts to products directly from the gym floor without logging into Core.|
1. Open the Staff App in Staff Mode
Launch the Staff App on your device.
Make sure you are in Staff Mode (not Member Mode).
2. Select a Product to Sell
Tap Sell or navigate to the point-of-sale area.
Add the product(s) to the cart.
3. Apply the Discount
Tap the product line item in the cart.
Select the option to apply a discount.
Enter a dollar amount or percentage off.
The updated price will display in the cart.
4. Complete the Transaction
Review the discounted total.
Process payment via card, cash, or charge to the member's account.
Note: Product discounts in the Staff App apply to the current transaction only. They do not affect the base product price or recurring plans.
Frequently Asked Questions
Can I apply a discount to a plan that is already active?
Yes. You can edit an active plan on a member's profile and apply a discount that will take effect on their next billing cycle. Existing charges already processed will not be affected retroactively. You can use a one time discount or apply one that was created.
Can staff apply discounts from the Staff App without access to Core?
Yes. Product discounts can be applied directly in the Staff App via Staff Mode. Plan discounts require access to Core.
Do discounts apply to one-time purchases or recurring charges?
It depends on where the discount is applied. Product discounts at POS are one-time. Plan discounts applied to a member's plan affect the recurring billing amount until changed or removed.
Why is the discount option not showing for me?
Check the following:
You are in Staff Mode in the Staff App (not Member Mode).
Your staff role has permission to apply discounts.
The product or plan is active and available for sale.
Troubleshooting Discounts
If discounts are not working, check:
Staff permissions — confirm the staff member's role allows discount application.
App version — ensure the Staff App is up to date.
Plan or product status — confirm it is active and published.
Device and login — try logging out and back in, or testing on another device.
Important Notes
Important: Plan discounts affect recurring billing. Always confirm the adjusted amount with the member before saving to avoid billing errors.
Note: Discounts applied in the Staff App are transaction-level only and do not change base product pricing in Core.