Who This Applies To
Staff and admin users in PushPress Core (Control Panel and Staff App). Members are unaffected unless they create a new password.
Password Requirements
All new passwords must meet these standards:
Minimum 8 characters
At least one uppercase letter (A-Z)
At least one lowercase letter (a-z)
At least one number (0-9)
At least one special character (!@#$%^&*)
Cannot be a commonly used password
Example of a strong password: MyGym2024!
If You're Prompted to Reset Your Password
If your current password doesn't meet the new standard, you'll see a reset prompt when you log in to Control Panel or Staff App.
Click Create New Password on the prompt
Enter your current password
Create a new password meeting the requirements above
Click Save
You'll be logged back in immediately—no disruption to your work
You will need to check the email that you are logging into to find the reset code, and then you can fill in the new password and confirm password fields with a 12+ character password without common words.
Troubleshooting
Q: My password doesn't meet the requirements. What does that mean?
A: Your password needs to be stronger. Use at least 8 characters with a mix of uppercase, lowercase, numbers, and special characters. Avoid common passwords or repeated characters.
Q: Will resetting my password log me out from the Staff App?
A: No. The reset only appears at your next login to Control Panel or Staff App. If you're currently logged in, you'll stay logged in.
Q: I'm locked out. How do I get back in?
A: Go to the login page and select Forgot Password? to reset via email. If you don't receive an email, check your spam folder or contact support via messenger or support@pushpress.com.
Q: Why are you changing password rules?
A: Strong passwords are the best defense against unauthorized account access. This protects your gym, your members, and your payment data.
Q: Can I use the same password I use for other services?
A: We don't recommend it. Use a unique password for PushPress to keep your account secure.
Need Help?
If you're still having trouble resetting your password or logging in, contact support and share:
Which device/browser you're using
The exact error message you see (if any)
Whether you're trying to log in to Core or Staff App