How to edit a member's or staff member's details in PushPress Core, and how to fix an "email already exists" error when changing an email.
Overview
The User Edit page lets admins update a member's or staff member's personal information, contact details, account settings, and access. You can edit details yourself or send the member a link to update their own info.
Who does this: Admins
Where: Core → People → the person's profile
1. What You Can Edit
Personal info: First name, last name, date of birth, gender, phone, address.
Contact: Email address (used for login and notifications).
Emergency contact: Name and phone number.
Account access: Assigned staff member, notes.
Staff settings (staff profiles only): Role, pay rates, Core access.
2. Save Your Changes
Click Save to apply changes. The profile updates immediately.
3. Ask the Member to Update Their Own Info
Instead of editing manually, send the member a secure link to update their own information.
From the member's profile, click Personal Profile Setup.
The member gets an email with a link to complete their profile.
This works best for new members who were added manually without full details.
4. Change a Member's Email Address
When you change a member's email, it becomes their login and receives all future system notifications.
Open the member's profile.
Head to Personal Information - Edit
Enter the new email in the Email field.
Click Save.
If you see "email already exists"
Each email can belong to only one PushPress login. This error means the email you entered is already on another profile. Common causes:
The member signed up again on the kiosk or a landing page with a different email.
An old non-member or ex-member profile already uses the email.
A parent or child profile already uses the email.
The member used PushPress at another gym.
Option A: The correct email is on another profile in your gym
In People, search for the correct email. Include members, ex-members, and non-members in your filters.
Open the profile with the wrong email. This is the one you don't want to keep.
Choose Merge Member.
Select the profile with the correct email as the profile to keep.
Confirm the merge, then check that the kept profile shows the correct email, plans, and billing.
Note: Always start the merge from the profile you don't want to keep. Sub-accounts must be removed from their parent account before they can be merged.
Option B: The correct email doesn't appear in your gym
If your search shows nothing, the email belongs to a PushPress login outside your gym.
Head to People and + Person
Enter in correct email to bring that email into YOUR PushPress account
Then follow steps above to merge into the correct email address account.
Note: Members can't switch to an email that's already in use from the Member App, and staff with the wrong email can't log into the Staff App until it's fixed.
Pro Tip
Before adding a new person, search People for their email first. If they already have a profile (even as an ex-member or non-member), reuse it instead of creating a new one. This prevents most duplicate profiles and email conflicts.